Community Program Manager Jobs in Edmonton, AB (NOW HIRING)

About Parkbridge Lifestyle Communities

Parkbridge, an operating platform of QuadReal Property Group, is Canada's leader in modular housing and the largest builder, owner, and operator of residential land lease communities in the country. With over 25 years of experience, Parkbridge professionally manages more than 55 communities and 30 resorts across the country. Parkbridge enables Canadians to buy their first home sooner, seniors to downsize, and families to vacation at RV resorts that benefit from activity programs and included amenities.

Visit www.parkbridge.com for more information.

About QuadReal Property Group

QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships.

QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.

QuadReal: Excellence lives here.
www.quadreal.com

Role Description:

The Maintenance Manager is responsible for overseeing all aspects of preventive, corrective, and unscheduled maintenance for the communities they are assigned to, including environmental, health and safety requirements and special initiatives. This role is accountable for maintaining the overall condition and structural integrity of assigned communities while ensuring operations are safe, compliant, and efficient.

The Maintenance Manager leads the daytoday management, training, and development of maintenance technicians, fostering a strong service culture focused on delivering timely, highquality service and exceptional resident satisfaction. As a leader within their assigned communities, the Maintenance Manager upholds Parkbridge and QuadReal's mission, vision, and values, acting as a brand and cultural ambassador to residents, colleagues, vendors, and the public.

Responsibilities:

General Maintenance

• Maintain a thorough knowledge and understanding of all systems including:
  • underground utilities (water, wastewater, stormwater, electrical, and gas),
  • private roads and drainage systems, and sitewide service connections,
  • landscaping infrastructure, including irrigation systems and tree maintenance requirements,
  • mechanical systems in common structures and community buildings, including those serving offices, maintenance facilities, community halls, and pump houses,
  • systems servicing other shared facilities, such as pumps, lifesafety systems, HVAC, swimming pools, and other propertyspecific systems.
• Manage and oversee the use, maintenance, and storage of vehicles, and machinery (including lawn mowers, skid steers, and other powered maintenance equipment), ensuring compliance with safety standards, manufacturer guidelines, and company policies.
• Maintain and update preventative maintenance schedules and proactively arrange required services to support safe, reliable, and efficient operations.
• Perform regular site inspections, interior and exterior, and document all findings.
• Inspect vacant rental homes, where applicable.
• Oversee rental homes make ready activities, where applicable.
• Ensure all tools and cleaning equipment are maintained and serviced regularly.
• Assist with management and execution of capital projects, execution of the capital plan, and identifying issues for current or future repairs.
• Perform other duties as required.

Management and Administration

• Lead, motivate and develop community maintenance team, managing performance to expectations and established standards. Conduct performance reviews, development goals, and scorecard creation.
• Coordinate Maintenance Technician(s) and vendor scheduling and oversee quality of work performed.
• Obtain, review, and manage vendor bids, contracts, and service agreements, ensuring value, quality, and compliance.
• Track and report work order trends, recurring issues.
• Create and receive PO's
• Maintain maintenance supplies and inventories.
• Work along side Community Manager to monitor and adhere to operational and capital budgets
• Ensure maintenance records, operational guides, files, and documentation are maintained accurately and timely and in accordance with established procedure.

Health and Safety

• Comply with all legislation, including but not limited to: Manufactured Homes and Residential Tenancies Acts, Labour Relations Act, Fire Code and Occupational Health and Safety Act.
• Understand and adhere to Parkbridge and QuadReal's Health and Safety policy ensure a thorough knowledge and understanding of emergency procedures including fire, flood, and mold remediation for all staff.
• Maintain familiarity with the emergency operation of electrical systems, fire panel and life safety systems, mechanical systems, and water and wastewater systems, including pumps, controls, sprinklers, and timer systems.
• Maintain up-to-date MSDS worksheets for maintenance products and adherence by the OH&S rules and regulations.
• Conduct regular safety inspections, hazard assessments, to promote a safe working environment.
• Investigate and document/report incidents, near-misses, and injuries, implementing corrective actions where required.

Customer Service:

• Uphold Parkbridge and QuadReal's mission, vision, and values, serving as a brand and cultural ambassador to residents, coworkers, vendors, and the public.
• Professionally and courteously handle all inquiries, feedback, complaints, or concerns. Collaborate closely with community manager to support resident satisfaction and retention.
• Interact with residents in a diplomatic, respectful, and solutionoriented manner. Manage resident expectations by providing realistic timelines and follow up on work completion.
• Foster and promote a strong customer service culture among all staff.

Experience and Qualifications:

• Three years of progressive experience in all areas of property operations, including underground infrastructure, landscaping, roads, mechanical, fire and safety, electrical, plumbing and HVAC systems.
• Strong organizational, prioritization, and problem-solving skills, with the ability to manage multiple competing demands.
• Sound judgment and ability to make decisions under pressure, particularly during emergencies.
• Valid driver's license and ability to operate company vehicles and equipment safely.
• Experience leading teams.
• High school diploma supplemented with post-secondary courses or certification. WHMIS and First Aid Training an asset.
• Ability to communicate with co-workers and supervisors effectively and professionally, both oral and written.
• Superior ability to develop and sustain cooperating working relationships with staff, contractors, the public, and especially residents.
• Familiarity with Microsoft Office, smart phone and tablet technology. Experience with Yardi Voyager and Work Order App is beneficial.
• Availability for Emergency response and on-call duty, as required.
• Ability to lift, push, and pull up to 25 kilograms.

This job posting is for an existing role within our organization.

The expected annualized base salary range for this role is $70,000 - $75,000.

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off.

The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual's skill, experience, education and training, the market compensation of the role, and the consideration to internal equity.

We value diverse experiences and perspectives. Even if your skills don't align 100% with the listed qualifications or salary range, we encourage you to apply - you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities.

We use artificial intelligence (AI) technology - alongside human review - to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions.

Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes.

QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.