Community Program Manager Jobs in Manitoba (NOW HIRING)

POSITION:  Overnight Coordinator

DEPARTMENT: MSP Programs

REPORT TO:  Director, Emergency Services

POSITION TYPE: Full-time, Indefinite term

LOCATION: 661 Main Street 

About the Company

Main Street Project (MSP) is a community health Centre with a mandate to address the social determinants of health which give rise to issues of addiction, physical and mental health issues and homelessness. MSP uses housing-first and harm reduction principles in the provision of a safe, respectful and accessible place for individuals who are experiencing homelessness or at risk of homelessness in the community. Since 1972, MSP has been providing a range of services to Winnipeg's most marginalized residents, including emergency shelter and nutrition services, drug and alcohol withdrawal management services, health advocacy and support, case management services, housing support services, food bank services and a mobile community outreach program.

Are you seeking a career where you can be part of a dynamic, diverse team, and where the mission is centered around ensuring everyone has access to a safe environment that promotes dignity, respect, and self-determination? Main Street Project is committed to developing impactful and meaningful solutions that drive positive changes in our community. The work you do here will have a lasting, meaningful impact on those we serve.

At Main Street Project, we believe that the best work happens when diverse minds come together. We believe in building and fostering an inclusive workplace where everyone feels valued and respected. Our commitment to diversity, including embracing Truth & Reconciliation, Decolonization and Anti-Oppression, is embedded in our culture and drives the success of the organization. Our team is made up of talented individuals from various backgrounds and life experiences, creating a rich tapestry of perspectives.

Job Summary

Reporting to the Director of Emergency Services, the Overnight Coordinator provides staffing and management support to all MSP program areas employees while maintaining the core values of MSP regarding harm reduction, choice, equity, and diversity to encourage individuals' capacity building throughout the overnight hours.

The co-coordinator provides support to all program areas during the overnight hours, responding to staff needs and crisis as well as administrative (policy administration and compliance etc.) support and in the professional development (training, program compliance, workplace feedback, etc.) of front-line staff. Together with a second Night Coordinator, the two cover night shifts over the seven days in the week, overlapping their presence on site over three nights a week. 

Key Responsibilities

• Actively communicate, plan and collaborate with the Night Co Coordinator to ensure consistency of application of support, cross organizational coverage, and follow up on ongoing tasks/projects.
• Oversee and provide directions in all MSP program areas in the overnight hours to staff in their day-to-day duties
• Provide support to management in policy and procedure adherence
• Support the Program Managers in implementing new policies and procedures
• Assist in employee on-boarding and training
• Communicate organization updates with employees on a regular basis, answer queries and provide information as needed.
• Monitor ongoing work, identify problems and make recommendations for continuous improvements of procedures and policies
• In collaboration with program managers, responsible for employee performance management; keeping the Program Manager up to date on staff performance
• Participate in multidisciplinary team meetings, providing relevant participant information
• Ensure employees follow safe work practices and MSP standard operating procedures
• Assist in problem-solving last-minute staffing shortages- including working with scheduling managers, and on-call managers.
• Working with on call managers/directors to coordinate support
• Attend Transfer of Care meetings at shift changes
• Lead team debrief after incidents
• Provide immediate support to staff following critical incidents
• Address community member complaints or concerns; keep the management team up to date on all community member interactions
• Provide coverage on an emergency basis when needed.
• Provide crisis prevention and intervention
• Assist in the recruitment process of frontline staff as needed
• Communicate on a regular basis with the management team on any staffing / scheduling issues or concerns
• Collect and report all monthly statistical information, MIS stats and other program related stats
• Reports stats in a timely and accurate manner

Qualifications

•  Two years' experience in human services,preferably working with adults challenged by homelessness, mental illnessand/or chemical dependency
• Relevant post-secondary education is consideredan asset.
• Experience in a management or administrativerole is considered an asset
• Proficient computer literacy
• Ability to communicate and work effectivelywith staff from various backgrounds and disciplines.
• Excellent organizational and time managementskills
• Ability to work with a client-centered carephilosophy
•  Ability to assess crisis and work in a crisissituation
• Ability to understand and comply with PHIAregulations
• Excellent communication skills, both verbal andwritten, and excellent listening skills
•  Ability to communicate and work effectively ina multidisciplinary team
• Subscribe to philosophy of cooperation andcontinuity across programs, and of consideration and respect for participants
• Knowledge of Indigenous culture
• Knowledge of the effects of poverty and thedeterminants of health
• Ability to work effectively with participantsdisplaying unpleasant and/or aggressive behavior
• Demonstrated ability to apply Harm Reductionand Housing First philosophies in their day-to-day support of participants
• Ability to workflexible hours to meet program

Additional Requirements

• Satisfactory Criminal Recordwith clear Vulnerable Sector Search, and a clear Adult Abuse Registry Checkrequired. The employee is responsible for any service charges incurred.
• Valid CPR & Basic FirstAid
• Non-violent CrisisIntervention and mental health first aid training is considered an asset.