Community Director Jobs in San Rafael, CA (NOW HIRING)

Description

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional and ethical conduct.
• May participate in various meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified knowledge of new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• Responsible for association fiscal management including financial statement review and comprehension.
• Develop and prepare appropriate annual draft budget for Board of Director approval, implement and manage in accordance with the budget.
• Manage association accounting needs including payment of invoices in accordance to Standards of Operations, audit, tax payments, budget, and delinquency monitoring.
• Manage and submit charge-backs for assigned associations on a monthly basis in accordance with management contract.
• Ensure timely deposit of all checks received on behalf of the Association.

• Ensure all civil code and legal document requirements are met and the association remains compliant.
• Manage association insurance coverage and needs ensuring adequate and consistent coverage.
• Serve as liaison to association counsel, and recommend when client should contact counsel, and/or file a matter in small claims court. Attendance at small claims court and/or superior court may be required.
• Educate board members on changes to legislation that impact their association.
• Responsible for all aspects of the annual meeting/election process.

• Act as an interface between the Board of Directors and the community.
• Coordinate, attend, and have oversight of all client and board meetings. 
• Create agendas, board packets, and other correspondence for board and committee meetings in accordance with the state civil code.
• Conduct and advise the HOA Board during the board meetings in accordance with laws and regulations set forth by state law.
• Responsible for all board meeting follow-up, minutes, and correspondence.
• Receive & review client communication.
• Manage all deadlines and update in Connect Database.
• Manage and oversee vendor relations. 
• Manage the RFP process, create comparison spreadsheets to analyze, and make recommendations as appropriate.
• Provide content for the community website and newsletter as directed by the Board.
• Responsible for all association files in accordance with company standardized hard copy and electronic system policies, or client document retention policy.
• Responsible for the quality of the work product presented to the client, regardless of whether it’s produced by another department or Associate.
• Conduct all walkthroughs (Landscape, Violation, Architectural Review, and Turnover, Work Order verification) and complete appropriate follow-up.

• Retain the association clients assigned to be managed.
• Foster team building among all FirstService Associates and Departments.
• Effectively use company tools and resources, including ACM, Call Center, and Accounting Staff in accomplishing daily tasks in an efficient, and respectful manner.
• Consult and use industry expertise in community management, to make recommendations to the board, for the betterment of the community. 
• Attend and exhibit leadership at industry functions.
• Must have reliable transportation, driver’s license and be able to drive to association clients, potential clients, and other meetings as necessary.
• Adhere to, and exemplify the company’s core values, and Global Service Standards.
• Other duties as assigned.

• Excellent customer service and relationship building background/skills.
• Demonstrate effective communication skills consisting of oral, written and listening skills with the ability to draft, coordinate and make presentations in a board meeting setting and a large audience.
• Collaborative decision-making and problem solving skills.
• Ability to read and understand financial statements, budgets and working with numbers and the ability to explain same to a larger audience, particularly the Board of Directors.
• CMCA strongly desired or must be obtained at the conclusion of the 2nd year of employment, and maintained throughout the course of employment.
• Ability to draft correspondence and reports along with responding to inquiries and client concerns effectively and independently.
• Demonstrate strong organizational skills and time management abilities while working in a fast-paced, multitasking environment.
• Set and communicate deadlines and follow through on tasks for clients including resident homeowners, committees and boards of directors.
• Must be able to work independently and in a team environment
• Must be able to attend and actively participate at night meetings as required.
• Occasionally weekend work may be required
• Intermediate knowledge of Microsoft Applications, especially Word, Outlook, and Excel.

• Four-year college degree preferred, or comparable business experience
• CMCA preferred; will be required within two years of hire.