Community Development Program Manager Jobs in Charlotte, NC

Critical Home Repair (CHR)Program Manager
Salary Range:$83,960.00 - $110,196.98
This is an exempt (salaried) position. Please note:pay rates are based on education, skill, experience level and internal equity.Internal equity considerations include an assessment of the applicant's salaryhistory and qualifications in comparison to the market rate and requirementsfor the job.
AtMecklenburg County, you'll have the chance to build a career as unique as youare with support, inclusive culture, and technology to become the best versionof you. We're counting on YOUR unique voice and perspective to help MecklenburgCounty become even better, too. Join us and build an exceptionalexperience for yourself, and a better working world for all.
POSITIONSUMMARY
Thisposition serves as the Program Manager for the Critical Home Repair (CHR) andEmergency Home Repair Program, and responsible for successful administration ofall contracts related to the Program. Responsibilities include, but are notlimited to, ensuring vendors' compliance with all contractual terms andconditions, verifying household and property eligibility requirements,enforcing performance/invoicing/reimbursement controls, monitoring expendituresagainst approved funding limits, and maintaining documentation in accordancewith the applicable financial rules and regulations. This position collaboratesinternally with different departments including but not limited to Manager'sOffice, Legal Counsel, Housing and Community Development, Finance, Procurement,LUESA/Code Enforcement, and externally with the Program vendors and otherstakeholders to ensure program integrity, fiscal accountability, and regulatorycompliance.
ESSENTIAL FUNCTIONS
• Develops and implements procedures, processes andguidelines related to the Critical Home Repair and Emergency Home Repairprogram and actively participates in the development of related policies.
• Develops and implements strategic initiatives, operational procedures, andperformance standards to ensure effective administration of Critical HomeRepair and Emergency Home Repair Program.
• Responsible for bidding, negotiations, execution/implementation of allcontracts and amendments, administration, and oversight of multiplecontracts, amendments, and procurement activities supporting programoperations.
• Ensures vendors' compliance with all contractual terms and conditions, and toensure that the contractual targets for each fiscal year are met.
• Ensures Program compliance with Federal, State, and local statutes andregulations.
• Verifies households and properties eligibility per the Program requirements.
• Performs pre and post job/construction walkthroughs of each home project toensure that the scope of work aligns with the Program requirements, beforeproviding approvals for repair/construction work.
• Ensures that the required permits, inspections, deed restrictions, andcloseout documentation are completed for each project prior to the releaseof payments/reimbursements to the Program vendors.
• For the Emergency Home Repair program, this position is responsible toundertake pre-job walkthroughs of the relevant home within 2-hours ofreceipt of application/information/notification to ensure that the scopeof work aligns with program requirements and to communicate approval ofrepair work to the vendor. This walkthrough may be required to be undertakenduring afterhours, weekends or holidays.
• Monitors and ensures that the expenditures remain within the fundingallocations for each contract.
• Prepares and presents budget requests for the Program for each fiscal year.
• Maintains a central database and documentation on shared drive for the wholeProgram for easy accessibility and cross-referencing by the vendors toensure that no home project in the County exceeds the maximum repair grantallocation during a specified period of time.
• Monitors adherence to confidentiality, data safeguarding, and digitalaccessibility requirements.
• Maintains internal controls and documentation which are sufficient towithstand any audit review.
• Prepares financial summaries and presents or responds to any requests forinformation from the Board of County Commissioners (BOCC) or County'sExecutive leadership.
• Prepare performance reports, compliance summaries, financial analyses, andother materials related to the Program operations.
• Monitors and ensures that all approved goals related the Program for eachfiscal year are achieved.
• Ensures that the Program related operations align with County priorities,funding requirements, and established performance objectives.
• Responsible for overall program administration, coordination, and continuousimprovement efforts to maximize service delivery and operational efficiency.
• Ensures proper stewardship of public funds through financial oversight,expenditure monitoring, invoice review, payment/reimbursement approvals,and budget management activities.
• Develops performance dashboards, compliance reports, and operational metricsused to evaluate program effectiveness and support executivedecision-making.
• Coordinates across multiple County departments to ensure effective programimplementation and achievement of organizational objectives.
• Develops collaborative partnerships with internal stakeholders, communityorganizations, contractors, and regulatory agencies to support programsuccess.
• Responsible for analyzing operational trends, identifying opportunities forimprovement, and implementing corrective actions when necessary.
• Any other tasks related to the program, as assigned.
MINIMUM QUALIFICATIONS
Five(5) years of progressively responsible experience in Program or ContractsManagement in related
field.
Bachelor'sdegree in construction management, engineering, or related field. Master'sdegree preferred
in related field.
Ora non-related bachelor's degree with minimum 5 years of experience specificallyrelated to housing
renovations/repairs.
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of
• Federal, State, and local laws, regulations, policies, and requirementsgoverning housing
rehabilitation,grant-funded programs, procurement, and contract administration.
• Program and project management principles, methodologies, and best practices.
• Budget development, financial management, expenditure controls, and fiscalaccountability
practices.
• Contract administration, vendor performance management, and compliancemonitoring
procedures.
• Residential construction, rehabilitation practices, permitting requirements,inspections, and
constructionproject delivery methods.
• Risk management principles, internal controls, and audit preparationrequirements.
• Performance measurement methodologies, program evaluation techniques, andcontinuous
improvementpractices.
• Strategic planning principles and operational performance management.
• Records management, documentation standards, and regulatory reportingrequirements.
• Public sector administration principles and stakeholder engagement practices.
Skills
• Contract administration, negotiation, and compliance enforcement.
• Budget monitoring, financial analysis, invoice auditing, and expendituretracking.
• Developing policies, procedures, operational standards, and processimprovements.
• Program performance monitoring, data analysis, and KPI development.
• Preparing executive-level reports, presentations, recommendations, andcorrespondence.
• Managing multiple projects, contracts, priorities, and deadlinessimultaneously.
• Regulatory compliance monitoring and corrective action implementation.
• Building collaborative relationships with contractors, vendors, governmentagencies, and
stakeholders.
• Identifying operational challenges and implementing effective solutions.
• Utilizing technology platforms and business systems to support programadministration and
reporting.
Abilities
• Interpret and apply Federal, State, and local regulations governing housingrehabilitation and
grant-fundedprograms.
• Exercise independent judgment in evaluating contractual, financial,operational, and compliance related
matters.
• Develop and implement policies, procedures, and program improvements thatenhance
operationaleffectiveness and regulatory compliance.
• Analyze complex financial, operational, and performance data to supportdecision-making and
programmanagement.
• Manage multiple contracts, funding sources, projects, and program initiativeswhile maintaining
compliancerequirements.
• Identify risks, evaluate impacts, and implement appropriate corrective actionsand mitigation
strategies.
• Prepare and present complex information, recommendations, and reports toexecutive leadership,
electedofficials, regulatory agencies, and external stakeholders.
• Be available for the Emergency Home Repair projects duringafter-hours/weekends/holidays, as
needed,throughout the year.
• Lead cross-functional initiatives involving multiple departments, contractors,vendors, and
communitypartners.
• Establish and maintain effective working relationships with internal andexternal stakeholders.
• Make decisions with significant financial, operational, compliance, andprogrammatic impacts.
Reasonable Accommodations Statement
To accomplish this job successfully, an individual must be able to perform,with or without reasonable accommodation, each essential functionsatisfactorily. Reasonable accommodations may be made to help enable qualifiedindividuals with disabilities to perform the essential functions.
Disclaimer Statement
This is not intended to be an all-inclusive list of job-relatedresponsibilities, duties, skills, requirements or working conditions. Otherduties may be assigned based on business need and the supervisor's request.Mecklenburg County reserves the right to revise the job description at anytime. Designated positions may be required to assist in emergency and/ordisaster situations.