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Communications Program Manager Jobs in Covington, LA

Accura Engineering

Program Manager

New Orleans, LA · On-site

Job Title: Program Manager Work Location: Marshall Space Flight Center (MSFC), Huntsville, AL ... Receive and communicate task and project orders, scope, and estimates. * Oversee day-to-day ...

Royal

Federal Program Manager

New Orleans, LA · Remote

Exceptional leadership and communication skills. Preferred Qualifications * Former USACE District ... Experience managing multi-million-dollar federal construction programs * Licensed Professional ...

Pwc

SAP Program Manager- Manager

New Orleans, LA · On-site

$99K - $232K/yr

... SAP Program Manager, you will lead and manage large-scale SAP implementation projects, working ... and communication to align project goals with client expectations - Implementing agile ...

New

Pwc

SAP Program Manager- Senior Manager

New Orleans, LA · On-site

$124K - $280K/yr

... communication - Managing program scope and status reporting effectively - Applying systems thinking to identify opportunities and challenges Travel Requirements Up to 80% Job Posting End Date The ...

New

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All JobsCommunications Program JobsCommunications Program Manager JobsCommunications Program Manager Jobs in Covington, LA

Communications Program Manager information

See Covington, LA salary details

$42.6K

$104.8K

$136.3K

How much do communications program manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for communications program manager in Covington, LA is $104,787.00, according to ZipRecruiter salary data. Most workers in this role earn between $92,500.00 and $120,400.00 per year, depending on experience, location, and employer.

What does a communications program manager do?

A Communications Program Manager oversees and coordinates communication strategies and campaigns for an organization or project. Their responsibilities typically include developing messaging, managing internal and external communication channels, coordinating with stakeholders, and ensuring that all communications align with organizational goals. They may also handle crisis communications, supervise communications staff, and measure the effectiveness of communication initiatives. This role requires strong project management, writing, and interpersonal skills to effectively convey information and support organizational objectives.

How does a communications program manager typically collaborate with cross-functional teams to execute communication initiatives?

Communications Program Managers often work closely with marketing, public relations, product, and executive teams to ensure that messaging is consistent and aligned with organizational goals. They facilitate regular meetings, develop integrated communication plans, and coordinate efforts to launch campaigns or internal communications. Effective collaboration requires strong stakeholder management skills and the ability to translate complex information into clear, targeted messaging for various audiences. This cross-functional teamwork is essential for delivering impactful communication programs and achieving desired outcomes.

What are the key skills and qualifications needed to thrive as a communications program manager, and why are they important?

To thrive as a Communications Program Manager, you need expertise in strategic communications, project management, and content development, typically backed by a degree in communications, public relations, or a related field. Familiarity with communication platforms, project management tools like Asana or Trello, and analytics software is often required. Strong leadership, adaptability, and exceptional interpersonal skills help you effectively coordinate teams and engage stakeholders. These abilities are crucial for delivering impactful communication campaigns that align with organizational goals and drive engagement.

What is the difference between Communications Program Manager vs Communications Specialist?

AspectCommunications Program ManagerCommunications Specialist
CredentialsBachelor's degree in Communications, Marketing, or related field; often requires experience in project managementBachelor's degree in Communications, Journalism, or related field; entry-level to mid-level experience
Work EnvironmentOversees multiple projects, manages teams, and coordinates with departmentsExecutes communication tasks, creates content, and supports campaigns
Employer & Industry UsageUsed in corporate, nonprofit, and government sectors for managing communication programsCommonly found in marketing agencies, corporate communications, and media outlets

The Communications Program Manager focuses on overseeing communication strategies and managing teams, while the Communications Specialist handles content creation and supports communication efforts. Both roles require strong communication skills, but the Program Manager has broader responsibilities and project oversight.

What job categories do people searching Communications Program Manager jobs in Covington, LA look for?

The top searched job categories for Communications Program Manager jobs in Covington, LA are:

What cities near Covington, LA are hiring for Communications Program Manager jobs?

Cities near Covington, LA with the most Communications Program Manager job openings:

Communications Program Manager jobs near you
Infographic showing various Communications Program Manager job openings in Covington, LA as of June 2026, with employment types broken down into 1% As Needed, 86% Full Time, 11% Part Time, 1% Temporary, and 1% Contract. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $104,578 per year, or $50.3 per hour.

Customer Experience Program Manager

Copado

New Orleans, LA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 27 days ago

Key responsibilities

  • Plan, execute, and monitor the delivery of core CX Operating System programs, including the Support Omnichannel AI Front Door.

  • Collaborate with CS Operations to build and refine automated plays, tasks, health scores, and alerts that turn customer signals into proactive customer success motions.

  • Partner with Marketing and Content leads to execute customer transformation communications programs and manage related events and outreach.

Job description

About Copado
Copado is the leading DevOps platform for Salesforce, revolutionizing how the world's largest organizations achieve success in their Salesforce deployments. Our mission is to accelerate the Salesforce development lifecycle, support digital transformation, and deliver unparalleled value to our customers. We continuously innovate, ensuring our platform meets the evolving needs of Salesforce developers and operations professionals.
About the Role
As the Customer Experience Program Manager at Copado, you will report directly to the VP CX Transformation and play a pivotal role in driving the strategic evolution of our Customer Experience Operating System (CTX OS). In this role, you will lead the execution of high-impact, cross-functional programs designed to modernize how Copado interacts with, supports, and enables our customer base.
Specifically, you will own the program, tracking, and execution of three critical pillars: the Support Omnichannel AI Front Door, Customer Transformation Communications, and the ChurnZero Operating Layer. By transforming the customer experience into an AI-assisted, signal-driven response network, you will directly support our commercial targets. You will act as the operational engine that bridges data engineering, CS operations, marketing, and global support to deliver a frictionless experience for our global customers.
What You'll Do
Drive Strategic CX Programs:
  • Plan, execute, and monitor the delivery of core CX Operating System programs, including the Support Omnichannel AI Front Door.

Operationalize ChurnZero:
  • Elevate ChurnZero as our ultimate "system of action". Collaborate with CS Operations to build and refine automated plays, tasks, health scores, and alerts that turn customer signals (such as support friction, usage drops, or low testing adoption) into immediate, proactive customer success motions.

Orchestrate Customer Transformation Communications:
  • Partner with Marketing and Content leads to execute the Customer Transformation Communications program. Schedule and manage the delivery of customer experience transformation events, like AI adoption webinars, testing clinics, and follow-up outreach for the monthly customer newsletter to shape customer behavior at scale.

Enable AI Governance:
  • Assist the VP CX Transformation in implementing AI Quality Reviews and enforcing AI Guardrails. Ensure our customer-facing AI agents operate with high accuracy, zero hallucination incidents, and proper human approval pathways.

Coordinate Cross-Functional Workflows:
  • Serve as the operational glue between the CX Transformation team, Global Support teams, Customer Success team, and Technical Excellence teams to ensure seamless operating workflows and clear handoffs.

Track program Performance & KPIs:
  • In partnership with Customer Experience Data Engineers, track key programmatic metrics such as support case execution, success play completion, and customer health score improvements. To continuously demonstrate value and refine our operating playbooks.

What We're Looking For
  • 5+ years of experience in Technical Project Management, Program Management, or Customer Success Operations within an enterprise SaaS or cloud-based environment.
  • Proven track record of program execution, with demonstrated ability to direct complex, cross-functional initiatives and hold global stakeholders (including Customer Success, Support, Services, and Marketing) accountable to project milestones.
  • Strong data-driven analytical skills with the ability to synthesise customer telemetry, support case volume, and sentiment signals into actionable business metrics.
  • Exceptional executive communication, storytelling, and presentation skills, with a proven ability to report on program health, project risks, and core commercial metrics directly to senior leadership.
  • Process discipline and operational rigor, with deep experience establishing clear milestones, documenting tracking updates, and managing structured weekly operating cadences.

Preferred Qualifications
  • Strong "DevOps DNA" with direct familiarity with Salesforce cloud configurations, modern software delivery lifecycles, and agile methodologies.
  • Experience implementing AI-assisted operational workflows, automated ticketing triage pipelines, or digital twin architectures (e.g., Customer Org Twin, Case Twin).
  • Familiarity with omnichannel support tools, authenticated portal widgets, or CRM integration pipelines.
  • Background in digital enablement, including coordinating high-volume customer communications, webinar schedules, developer office hours, and technical training events.
  • Strategic commercial mindset with a clear understanding of how technical adoption, risk mitigation, and proactive enablement playbooks translate directly to protected GRR and maximized NRR.

Benefits
Copado offers a comprehensive benefits package, which includes:
  • Competitive salary and performance-based bonuses
  • Comprehensive health, dental, and vision insurance
  • 401(k) Plan
  • Paid Time Off
  • Wellness Perks

Copado is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Copado does not accept unsolicited headhunter and agency resumes. Copado will not pay any third-party agency or company that does not have a signed agreement with Copado.
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