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Communications Associate Jobs in Riverside, CA (NOW HIRING)

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Internal Communications Lead

Tustin, CA · On-site

$100K - $126K/yr

Define communication frameworks, channels, and cadences that ensure clarity and consistency across the organization * Establish standards for tone, voice, and messaging Executive & Leadership ...

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Communications Associate information

See Riverside, CA salary details

$31.3K

$60K

$86.1K

How much do communications associate jobs pay per year?

As of Jul 23, 2026, the average yearly pay for communications associate in Riverside, CA is $59,976.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,500.00 and $68,300.00 per year, depending on experience, location, and employer.

What are Communications Associates?

Communications Associates are professionals responsible for supporting an organization’s communication strategies, both internally and externally. They help craft press releases, manage social media accounts, coordinate media outreach, and assist with the creation of marketing materials. Communications Associates often work closely with public relations and marketing teams to maintain a consistent brand message and ensure effective dissemination of information. Their role is crucial in shaping public perception and promoting organizational goals.

What are some common challenges a Communications Associate faces when managing internal and external messaging?

Communications Associates often juggle multiple projects with tight deadlines, which can make prioritizing tasks and maintaining message consistency challenging. They must adapt messaging for different audiences, ensuring clarity and alignment with organizational goals while also responding quickly to emerging issues or feedback. Collaborating across departments is key, as information often needs to be gathered from various teams, requiring strong interpersonal skills and attention to detail.

What Is a Communications Associate?

A communications associate assists a marketing or advertising team with a variety of tasks. As a communications associate, you may be responsible for copywriting promotional materials, designing simple graphics, managing social media and outreach, launching email campaigns, researching media coverage, and promoting products. You also typically perform administrative duties as needed. Qualifications for this job include a mix of related skills and experience. Most employers require candidates to have a bachelor’s degree in communications, journalism, or a similar field. Completing internships at ad or marketing agencies helps to improve your career opportunities.

What are the key skills and qualifications needed to thrive as a Communications Associate, and why are they important?

To thrive as a Communications Associate, you need strong writing, editing, and verbal communication skills, typically supported by a bachelor's degree in communications, public relations, or a related field. Familiarity with content management systems (CMS), social media platforms, and graphic design tools like Adobe Creative Suite is commonly expected. Attention to detail, creativity, and the ability to collaborate effectively with teams are standout soft skills for this role. These skills ensure clear messaging, brand consistency, and effective engagement with target audiences across multiple channels.
More about Communications Associate jobs
What are the most commonly searched types of Communications jobs in Riverside, CA? The most popular types of Communications jobs in Riverside, CA are:
What job categories do people searching Communications Associate jobs in Riverside, CA look for? The top searched job categories for Communications Associate jobs in Riverside, CA are:
What cities near Riverside, CA are hiring for Communications Associate jobs? Cities near Riverside, CA with the most Communications Associate job openings:
Communications Associate jobs near you
Infographic showing various Communications Associate job openings in Riverside, CA as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 22% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $59,976 per year, or $28.8 per hour.

Lifecycle Communications Manager

Hyundai Capital

Irvine, CA

Full-time

Medical, Dental, Vision, Retirement

Posted 26 days ago

Job description

Who We Are

Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 2 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.

We Take Care of Our People

Along with competitive pay, as an employee of HCA, you are eligible for the following benefits:

         Medical, Dental and Vision plans that include no-cost and low-cost plan options

         Immediate 401(k) matching and vesting

         Vehicle purchase and lease discounts plus monthly vehicle allowances

         Paid Volunteer Time Off with company donation to a charity of your choice

         Tuition reimbursement

What to Expect

The Lifecycle Communications Manager supports the development, execution, and ongoing improvement of customer-facing communications across key stages of the financing lifecycle, including onboarding, servicing, payments, collections, end-of-term, titles, and loyalty. This role focuses on operational, transactional, and trigger-based communications that help customers understand next steps, complete important actions, and have a more consistent experience.

Working closely with the Senior Product Manager, CX Engagement, and cross-functional partners, this role helps implement lifecycle communication journeys and messaging within Salesforce Marketing Cloud. This position is responsible for building and maintaining clear, compliant, and customer-friendly communications that align with business priorities, support operational processes, and improve the overall customer experience.
 

What You Will Do

1.      Lifecycle Communication Strategy & Execution

        Manage delivery of lifecycle communications across key stages such as onboarding, servicing, statements and payments, collections, end-of-term, titles, and loyalty.

        Translate customer journey insights, friction points, service needs and operational requirements into clear, actionoriented customer messages.

        Help ensure communications reduce confusion, improve clarity, and support successful completion of key customer tasks.

        Distinguish lifecycle operational communications (owned by this role) from marketing campaign communications (owned by Marketing) and coordinate appropriately with Marketing partners.

2.      Salesforce Marketing Cloud Execution & Message Orchestration

        Build, maintain, and optimize automated journeys, triggered messages, transactional communications, and lifecycle sequences within Salesforce Marketing Cloud.

        Implement communication logic, event triggers, segmentation, and contact rules aligned with the CX Engagement roadmap.

        Partner with Data Engineering, CX Engagement, and CRM/MC teams to support data availability, accuracy, and timeliness for trigger-based communication experiences.

        Maintain templates, content modules, and reusable message assets to support scalability, efficiency and consistency.

3.      Content Development & Communication Standards

        Write and edit customerfacing content that is clear, simple, compliant, and aligned to brand standards.

        Maintain consistency in voice, tone, and message structure across lifecycle communications.

        Incorporate Legal, Compliance, and business feedback to ensure communications meet regulatory and operational requirements.

        Support the development and documentation of communication standards, message frameworks, and decision guidelines used by the team and adopted across the enterprise.

4.      Performance Monitoring & Optimization

        Monitor communication performance metrics such as delivery, engagement, and completion of customer actions.

        Identify opportunities to improve clarity, reduce unnecessary contacts, and improve customer response or task completion.

        Support testing and iterative improvements to messages, journeys, and channel use based on results and stakeholder feedback. 

5.      CrossFunctional Coordination

        Collaborate with CX Strategy, Digital Product, Servicing, Collections, Titles, Operations, and Marketing partners to align communications with customer and business needs.

        Help ensure messages accurately reflect operational processes, system capabilities, and approved business rules.

        Coordinate with partners to support delivery timelines, approvals, and execution readiness.

        Participate in roadmap planning and quarterly prioritization discussions led by Senior Product Manager, CX Engagement.

What You Will Bring

        Minimum 5-7 years in lifecycle communications, CRM, customer engagement, customer experience, or marketing automation.

        Experience building communications in Salesforce Marketing Cloud or equivalent customer engagement platforms.

        Experience writing, editing, or structuring customer-facing operational messages.

        Bachelor's degree in Communications, Marketing, Business, CX, Digital Experience or related field.

        Strong writing skills focused on clarity, simplicity, and action-oriented customer guidance.

        Understanding of lifecycle engagement, trigger-based messaging, and event-driven communication models.

        Skilled in Salesforce Marketing Cloud (Journey Builder, Automation Studio, segmentation, dynamic content).

        Ability to interpret journey insights and behavioral data to refine communications.

        Attention to detail, quality control, and adherence to communication standards.

        Ability to manage multiple communication streams simultaneously.

        Ability to work autonomously and in a team environment.

        Strong interpersonal skills and ability to collaborate effectively with cross-functional teams.

        Strong judgment, and focus on delivering clear, accurate, and effective customer communications.

        Ability to identify process improvement opportunities and recommend practical changes when appropriate.

WORK ENVIRONMENT

Employees in this class are subject to extended periods of sitting, standing and walking, and using a computer. Work is performed in an office environment.

The posted salary range for this job takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; geographic location, and other business and organizational needs. Successful candidates may be hired anywhere in the salary range based on these factors. It is uncommon to hire candidates at or near the top of the range.

 

California Privacy Notice

This notice only applies to our applicants who reside in the State of California.

The latest version of our Privacy Policy can be found here. This Privacy Policy provides you with notice, at or before the point of collection, about the categories of personal information to be collected from you, the purposes for which your personal information is collected or used, and whether that information is sold or shared, so that you can exercise meaningful control over our use of your personal information. We are providing this notice to comply with the California Consumer Privacy Act of 2018, as amended as amended by the California Privacy Rights Act of 2020 ("CCPA"). 

If you have any questions about CCPA regarding California residents or HCA team members, please contact the Privacy Team at Privacy2@hcs.com.

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