Commission Style Encore Jobs (NOW HIRING)

Description

Title: Information & Assistance Volunteer (Front Desk/Phone Line) - Area Agency on Aging

Location: 14 S Chestnut St, Colorado Springs, CO 80905 (on-site at our office) 

Type: Unpaid volunteer | Flexible schedule

Why this Matters 

Help Older Adults in the Pikes Peak region get connected to the right resources-fast. As an Information & Assistance Volunteer, you'll be a friendly, professional first point of contact on our phone line and provide light office support that keeps our team running smoothly.

What you'll do

Answer and triage incoming calls; listen, identify needs, and share appropriate community resources

Route calls to the correct in-office staff and take clear messages when needed

Provide light administrative support (data entry, printing, scanning, filing)

Log basic call details and outcomes to support quality service

Keep resource lists current (with staff guidance) and flag new events/programs we learn about

Schedule

We'll work around your availability (weekday shifts; set a regular time or rotate)

Ideal for someone who likes a consistent, office-style rhythm (4 hour minimum with additional hours available)

Start date: ASAP after orientation

Training & support

Orientation to our phone system, privacy practices, and resource directory

Ongoing support from Information & Assistance staff-work independently with a team at your back

All materials provided

What you'll bring

Warm phone manner, reliability, and comfort using a computer for lookups and note-taking

Ability to handle confidential information with care

Bonus: prior office/administrative experience, social services interest, or bilingual skills

Who this is great for

Encore/retired volunteers who want a meaningful, office-based schedule without heavy lifting

Students/early-career volunteers seeking real administrative experience or practicum/credit hours* *We can document volunteer hours; check with your program about requirements.

 Benefits to you

Flexible schedule with plenty of ways to help

Learn the local network of agencies serving Older Adults

Hear about community events, programs, and classes we're invited to and informed about

Insight into Boards, Commissions, and Advisory Councils that shape policy across our region

"A good work ethic never retires."

Equal Opportunity 

We welcome volunteers of all backgrounds and abilities and provide reasonable accommodations. We do not discriminate based on any protected status. 

Requirements

Age 18+ preferred; background check required

Basic computer skills; comfortable on the phone

Commitment to respectful, inclusive service for all Older Adults