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Commission Rbc Customer Service Representative Jobs in Tennessee

dbi

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a ...

Ritchie Bros.

Customer Service Representative

Knoxville, TN

$14.75 - $20/hr

Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our various communication channels to help IAA focus on ...

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All JobsRbc Customer Service Representative JobsCommission Rbc Customer Service Representative JobsCommission Rbc Customer Service Representative Jobs in Tennessee

Commission Rbc Customer Service Representative information

What is the difference between Commission Rbc Customer Service Representative vs Rbc Banking Advisor?

AspectCommission Rbc Customer Service RepresentativeRbc Banking Advisor
CredentialsHigh school diploma or equivalent; some roles may require financial certificationsHigh school diploma; financial certifications preferred
Work EnvironmentCall centers, branch support, customer service centersBranch offices, client meetings, financial advisory settings
Employer & Industry UsageUsed across banking and financial services for customer support rolesUsed in banking for client relationship management and financial planning

The main difference is that Commission Rbc Customer Service Representatives focus on handling customer inquiries and support, often via phone or online, while Rbc Banking Advisors provide personalized financial advice and manage client accounts. Both roles require strong communication skills, but Banking Advisors typically have more financial credentials and engage directly with clients for financial planning.

What are the most commonly searched types of Rbc Customer Service Representative jobs in Tennessee? The most popular types of Rbc Customer Service Representative jobs in Tennessee are:
Commission Rbc Customer Service Representative jobs near you
Customer Service Representative

Customer Service Representative

dbi

Johnson City, TN • On-site

$15.25 - $21/hr

Other

Re-posted 26 days ago

Job description

The Customer Service Representative (CSR) is responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer Service Experience. The CSR reports to the Store Manager, in partnership with the Operations Supervisor/Manager. The CSR supports the welcome desk, cash wrap, systems/processes, inventory management, and daily routines to ensure the store is foundationally excellent and that the customer has an exceptional shopping experience.

Essential Job Functions:

  • Welcome all customers with genuine, and friendly enthusiasm over the phone, virtual chats and in person, communicate clearly and concisely by adapting your style to suit the customers by problem solving, excellent phone skills and resolving conflict.
  • Use all systems to manage the customer flow to deliver Five-Star Customer Service experience.
  • Maintain all service vows which include Being Prepared, Welcoming, ability to Meet the Needs & Be There for all customers, including all operational checklist task and meeting customers emotional and practical needs.
  • Responsible for providing an exceptional service experience to multiple customers at one time and contribute to the store achievement of Five-Star Customer Service.
  • Proactively address customer concerns with confidence. Know when to escalate and partner with leadership team.
  • Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
  • Promote all alteration services and personalization options.
  • Maintain store-standards to support a flawless shopping experience.
  • Maintain a high standard of dress to meet the Dress Code policy.
  • Respond promptly to all customer questions providing product and service information.
  • Build and maintain long-term relationships to meet and exceed customer satisfaction and loyalty.
  • Engage in the inventory management procedures by processing orders, receiving, and ensuring first quality standards for all merchandise.
  • Support all cash wrap behaviors and processes transactions with accuracy to make every customer feels celebrated.
  • Assist with all sales promotions and visual updates.
  • Other duties as assigned.

Physical Demands:

  • While performing the duties of this job, the employee is occasionally required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers . The employee must occasionally lift to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer, electronic devices, and phones for long periods of time.

Education & Credentials:

  • High school diploma or an equivalent degree or 1 -2 years prior retail experience in an apparel, service, or specialty store environment.

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