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Assistant Rbc Customer Service Representative Jobs in Tennessee

Customer Service Representative (Csr) We are a small, community-focused financial institution in ... Greet and assist customers over the phone, and via email * Process transactions and account ...

CSR

Knoxville, TN

$15.25 - $20.75/hr

Job Title: Customer Service Representative (CSR)Location: North Knoxville, TNEmployment Type ... Greet and assist customers over the phone, and via emailProcess transactions and account inquiries ...

CSR

Knoxville, TN

$15.25 - $20.75/hr

Job Title: Customer Service Representative (CSR)Location: North Knoxville, TNEmployment Type ... Greet and assist customers over the phone, and via emailProcess transactions and account inquiries ...

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Assistant Rbc Customer Service Representative information

What is the difference between Assistant Rbc Customer Service Representative vs Customer Service Associate?

AspectAssistant Rbc Customer Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may prefer financial certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, call centers, online supportRetail stores, call centers, retail banking branches
Employer & Industry UsagePrimarily banking and financial servicesRetail and customer service sectors, including banking
Search & Comparison IntentUnderstanding banking-specific customer support rolesGeneral customer service roles in retail and banking

The Assistant Rbc Customer Service Representative focuses on banking-specific customer support, often requiring financial knowledge and working within bank branches or call centers. In contrast, a Customer Service Associate has a broader retail or service-oriented role, often in retail stores or general customer support settings. Both roles involve assisting customers, but the banking-specific position emphasizes financial services and banking procedures.

What are the most commonly searched types of Rbc Customer Service Representative jobs in Tennessee? The most popular types of Rbc Customer Service Representative jobs in Tennessee are:
What cities in Tennessee are hiring for Assistant Rbc Customer Service Representative jobs? Cities in Tennessee with the most Assistant Rbc Customer Service Representative job openings:

Customer Service Representative

National Advertising Services

Memphis, TN โ€ข On-site

$14.25 - $19.50/hr

Full-time

Posted 7 days ago


Job description

The CSR is responsible for providing outstanding customer service to clients, customers (internal and external) and third parties via telephone, email, and fax. The CSR ensures compliance with client's program specifications and ACB policies and procedures. Specific CSR duties may be dependent on the client(s) they support. CSR must manage communications proactively to ensure the most effective and timely service is provided. The CSR may be required to assist with and/or perform all work assignments generally performed by other hourly PSG employees (Department Specialists, Account Specialists, Data Entry Clerks, Document Coordinators and Claims Processors).

DUTIES

Serve as a contact for clients, customers and/or third parties of assigned PSG accounts. Receive, research, and resolve client questions and complaints. Facilitate oral and/or written communications to ensure clients receive timely, efficient and accurate service (thorough responses to all communications are required within one business day). Maintain necessary documentation related to communications (i.e. log all telephone communications in the ACB phone log). Identify and review potential customer service issues with the Supervisor and proactively seek potential solutions. Review fund transactions; Ensure that client database is maintained and updated as necessary.

QUALIFICATIONS

High School Diploma or equivalent certificate. Basic PC knowledge, including Microsoft Office products; Outlook, Word, and Excel. General mathematical, spelling, and grammar skills as demonstrated by successful completion of pre-employment tests. Basic understanding of accounting principles. Strong organizational skills and time management skills are needed to manage multiple tasks/priorities.