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Assistant Rbc Customer Service Representative Jobs in Tennessee

dbi

Customer Service Representative

Johnson City, TN · On-site

$15.25 - $21/hr

The Customer Service Representative (CSR) is responsible for interacting with all customers ... * Assist with all sales promotions and visual updates. * Other duties as assigned. Physical ...

Twin Lakes

Customer Service Representative

Byrdstown, TN · On-site

$13.25 - $18/hr

Customer Service Representatives serve as a primary point of contact for customers. The Customer Service Representative must be sales oriented, selling and promoting all products and services of the ...

Twin Lakes

Customer Service Representative

Byrdstown, TN · On-site

$13.25 - $18/hr

Customer Service Representatives serve as a primary point of contact for customers. The Customer Service Representative must be sales oriented, selling and promoting all products and services of the ...

New

U-Haul

Customer Service Representative

Bristol, TN

$15.50 - $21.25/hr

Dave Ramsey's SmartDollar Program Customer Service Representative Responsibilities: * Assist customers inside and outside a U-Haul center with U-Haul products and services. * Use smartphone-based U ...

XPO

Customer Service Representative

Whites Creek, TN

$22.67/hr

Recognize and resolve documentation errors * Assist customers with inquiries, including tracing ... Customer Service Representatives are required to: * Walk and/or stand for extended periods on a ...

Domino's

Customer Service Rep

Lebanon, TN · On-site

$15.25 - $20.75/hr

Company Description Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service ...

Domino's Pizza

Customer Service Rep

Lebanon, TN · On-site

$15.25 - $20.75/hr

Customer Service Representative Duties & Responsibilities: We are looking for Customer Service Representatives with hustle, personality and people skills. Customer Service Representatives are ...

QCHI

Customer Service Representative

Brownsville, TN · On-site

$14/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers * Initiate customer loans * Contact customers about past due payments * Work rotating shifts and some ...

QCHI

Customer Service Representative

Brownsville, TN

$12.75 - $17.50/hr

As a Customer Service Representative you will: * Complete cash transactions for our customers * Initiate customer loans * Contact customers about past due payments * Work rotating shifts and some ...

QCHI

Customer Service Representative

Savannah, TN · On-site

$13/hr

The Customer Service Representative opportunity is a Full-time entry-level position that has great potential for the right person! We are looking for a team player with a mature work ethic, integrity ...

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All JobsRbc Customer Service Representative JobsAssistant Rbc Customer Service Representative JobsAssistant Rbc Customer Service Representative Jobs in Tennessee

Assistant Rbc Customer Service Representative information

What is the difference between Assistant Rbc Customer Service Representative vs Customer Service Associate?

AspectAssistant Rbc Customer Service RepresentativeCustomer Service Associate
CredentialsHigh school diploma; some roles may prefer financial certificationsHigh school diploma or equivalent
Work EnvironmentBank branches, call centers, online supportRetail stores, call centers, retail banking branches
Employer & Industry UsagePrimarily banking and financial servicesRetail and customer service sectors, including banking
Search & Comparison IntentUnderstanding banking-specific customer support rolesGeneral customer service roles in retail and banking

The Assistant Rbc Customer Service Representative focuses on banking-specific customer support, often requiring financial knowledge and working within bank branches or call centers. In contrast, a Customer Service Associate has a broader retail or service-oriented role, often in retail stores or general customer support settings. Both roles involve assisting customers, but the banking-specific position emphasizes financial services and banking procedures.

What are the most commonly searched types of Rbc Customer Service Representative jobs in Tennessee? The most popular types of Rbc Customer Service Representative jobs in Tennessee are:
What cities in Tennessee are hiring for Assistant Rbc Customer Service Representative jobs? Cities in Tennessee with the most Assistant Rbc Customer Service Representative job openings:
Assistant Rbc Customer Service Representative jobs near you

Customer Service Representative (CSR) / Service Coordinator

Hawks and Company

Nashville, TN

$15.50 - $21/hr

Other

Posted 12 days ago

Job description

Customer Service Representative

The Customer Service Representative (CSR) is the primary point of contact for our valued clients and a vital link to our field operations. This role requires exceptional organizational skills, clear communication, and the ability to maintain composure under pressure. The CSR is responsible for efficiently receiving service requests, scheduling maintenance and repair appointments, and coordinating the daily activities of our field technicians to ensure prompt and professional customer service.

Key Responsibilities

  • Client and Communication Management
  • Intake: Answer all incoming service calls, emails, and online requests promptly and professionally.
  • Service Requests: Accurately gather detailed information regarding customer mechanical issues (e.g., HVAC, plumbing, refrigeration) and log details into the service management software.
  • Follow-up: Provide customers with timely updates on technician estimated arrival times, service status, and resolution timelines.
  • Invoicing Support: Prepare and process initial service work orders and assist the accounting team with invoicing when needed.
  • Technician Dispatch and Scheduling
  • Dispatching: Efficiently dispatch field technicians to service calls based on skill set, proximity, and urgency, maximizing technician productivity.
  • Schedule Management: Manage the daily schedule for all service technicians, including routine maintenance, emergency repairs, and planned installations.
  • Coordination: Maintain real-time communication with technicians to track job progress, manage unexpected delays, and re-route as necessary.
  • Permits & Access: Coordinate access requirements, security clearances, and necessary permits for technicians entering various commercial and industrial sites.
  • Administrative Support
  • Maintain and update customer records, including service history and equipment details.
  • Assist the Service Manager(s) with compiling weekly and monthly service reports.
  • Manage parts procurement and ordering for specific service jobs when required.

Required Qualifications

  • Experience: Minimum of 8-10 years of experience in a high-volume customer service, dispatch, or administrative role, preferably within the HVAC, plumbing, construction, or technical service industry.
  • Communication: Exceptional verbal and written communication skills; must be able to clearly communicate complex technical issues to non-technical clients.
  • Technical Proficiency: Demonstrated proficiency with service management software and Customer Relationship Management (CRM) tools.
  • Organization: Strong multitasking abilities, excellent attention to detail, and a proven ability to prioritize tasks in a fast-paced environment.
  • Education: High School Diploma or equivalent required.

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