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Commission Microsoft Help Desk Jobs in Ridgewood, NJ

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory.

RFA

Service Desk Engineer (Sun - Thur)

New York, NY · On-site

... Help Desk, Technical Support, or Managed Services environment. Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory.

The Child Center of NY, Inc.

IT Helpdesk Support

Queens, NY · On-site

$62K - $75K/yr

Demonstrated experience with help desk or ticket management systems. * Solid understanding of TCP/IP LAN, Wi-Fi, and VPN networking concepts and troubleshooting. * Experience supporting Microsoft 365 ...

childcenterny

IT Helpdesk Support

Forest Hills, NY

Demonstrated experience with help desk or ticket management systems. * Solid understanding of TCP/IP LAN, Wi-Fi, and VPN networking concepts and troubleshooting. * Experience supporting Microsoft 365 ...

childcenterny

IT Helpdesk Support

Forest Hills, NY

Demonstrated experience with help desk or ticket management systems. * Solid understanding of TCP/IP LAN, Wi-Fi, and VPN networking concepts and troubleshooting. * Experience supporting Microsoft 365 ...

Expert Technology Services

Service Desk Analyst

New York, NY · On-site

$22.50 - $30.75/hr

... resolve end-user help requests. - Triage and escalate requests according to service level ... Microsoft Office, Windows, and related issues. - Deliver a positive client experience, meeting ...

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Commission Microsoft Help Desk information

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How much do commission microsoft help desk jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for commission microsoft help desk in Ridgewood, NJ is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What is an entry-level job at Microsoft Help Desk?

An entry-level position at a Microsoft Help Desk typically involves providing technical support to users, troubleshooting software and hardware issues, and assisting with account or system access. Candidates usually need basic knowledge of Microsoft products, good communication skills, and may require certifications like CompTIA A+ or Microsoft Certified Fundamentals. These roles often serve as a starting point for careers in IT support or help desk services.

What are popular job titles related to Commission Microsoft Help Desk jobs in Ridgewood, NJ?

For Commission Microsoft Help Desk jobs in Ridgewood, NJ, the most frequently searched job titles are:

What job categories do people searching Commission Microsoft Help Desk jobs in Ridgewood, NJ look for?

The top searched job categories for Commission Microsoft Help Desk jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Commission Microsoft Help Desk jobs?

Cities near Ridgewood, NJ with the most Commission Microsoft Help Desk job openings:

Commission Microsoft Help Desk jobs near you
Infographic showing various Commission Microsoft Help Desk job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 3% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,721 per year, or $23.4 per hour.

Service Desk Engineer (Sun - Thur)

RFA

New York, NY • On-site

Other

Re-posted 24 days ago

Job description

Working Sunday - Thursday 9am - 6pm (or 10am - 7pm)
This position is based in our office in Midtown Manhattan, 5 days a week
The Service Desk Engineer serves as the primary technical point of contact for RFA's global client base, delivering exceptional white-glove support across endpoint, cloud, security, and collaboration technologies. This role is responsible for providing first and second-level technical support, resolving incidents, fulfilling service requests, and maintaining high levels of customer satisfaction while supporting a diverse portfolio of managed IT services.
The Service Desk Engineer utilizes modern troubleshooting methodologies, automation tools, AI-assisted support platforms, and cybersecurity best practices to efficiently resolve issues and improve the client experience. Successful candidates demonstrate strong technical aptitude, exceptional communication skills, a customer-first mindset, and the ability to thrive in a fast-paced Managed Service Provider (MSP) environment.
Responsibilities
  • Utilize AI-enabled support tools and knowledge platforms to improve incident resolution times and service quality.
  • Support Microsoft 365, Entra ID, Intune, Defender, Teams, SharePoint Online, and related cloud services.
  • Assist with endpoint management, mobile device management (MDM), and device compliance monitoring.
  • Respond to security-related incidents including phishing reports, compromised accounts, malware alerts, and suspicious user activity.
  • Maintain accurate documentation, knowledge base articles, standard operating procedures, and technical runbooks.
  • Monitor service queues and proactively identify trends, recurring issues, and opportunities for automation.
  • Participate in onboarding and offboarding processes including provisioning, deprovisioning, access reviews, and asset management.
  • Support hybrid and remote workforce technologies including VPN, virtual desktops, collaboration platforms, and cloud applications.
  • Meet established service metrics including SLA attainment, ticket quality, first-contact resolution, and customer satisfaction goals.
  • Participate in after-hours support, escalation rotations, and major incident response activities as required.
  • All other responsibilities delegated by the Management team.
  • May be asked to provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.

Qualifications
  • Associate's or Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
  • 2+ years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment.
    Strong knowledge of Microsoft 365, Entra ID (Azure AD), Exchange Online, Intune, Teams, SharePoint Online, and Active Directory.
  • Experience supporting Windows 11, macOS, iOS, and Android platforms.
  • Working knowledge of cybersecurity concepts including MFA, Conditional Access, endpoint protection, phishing prevention, and identity management.
  • Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration.
  • Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems.
  • Knowledge of ITIL service management principles.
  • Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users.
  • Preferred Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Fundamentals, AZ-900, or equivalent.
  • Experience supporting financial services, hedge funds, legal firms, or highly regulated industries preferred.

Preferred Qualifications & Development Potential
  • Associate degree in Information Technology, Computer Science, or related field, or equivalent professional experience.
  • 1-3 years of experience in a Service Desk, Help Desk, Technical Support, or Managed Services environment.
  • Foundational IT certifications such as CompTIA A+, Network+, Security+, Microsoft Fundamentals, or equivalent coursework demonstrating core technical knowledge.
  • Demonstrated hands-on technical experience through internships, help desk roles, school IT programs, volunteer IT work, home labs, or other practical troubleshooting environments.
  • Exposure to scripting, automation, or technical problem-solving through coursework, personal projects, or professional experience.
  • Basic familiarity with PowerShell, Python, batch scripting, or other automation tools preferred.
  • Strong understanding of Microsoft Windows, Microsoft 365, Active Directory/Entra ID, endpoint management, and common business productivity applications.
  • Excellent customer service, communication, documentation, and troubleshooting skills.
  • Ability to learn new technologies quickly and adapt in a fast-paced MSP environment.

Nice-to-Have Qualifications
  • Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms.
  • Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow.
  • Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management.
  • ITIL Foundation, Microsoft, CompTIA, or cloud certifications.
  • Experience supporting financial services, legal, healthcare, or other regulated industries.

AI Competencies
  • Demonstrates familiarity with AI-powered productivity tools such as Microsoft Copilot, ChatGPT, or approved company AI platforms.
  • Uses AI tools to assist with troubleshooting, documentation, knowledge searches, and drafting communications while validating accuracy.
  • Understands basic AI concepts, limitations, risks, and data privacy requirements.
  • Follows company policies regarding the secure and responsible use of AI technologies.
  • Leverages AI-generated recommendations to improve ticket resolution efficiency and customer service quality.
  • Demonstrates curiosity and willingness to learn emerging AI technologies relevant to IT support.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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About Rfa

Sourced by ZipRecruiter

Industry

Internet and it

Company size

201 - 500 Employees

Headquarters location

New York, NY, US

Year founded

1989

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