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Help Desk Technician Jobs in Ridgewood, NJ (NOW HIRING)

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. - 4:30 p.m.

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

HELP DESK TECHNICIAN POSITION: FULL TIME JOB SUMMARY: Prominent Mid Atlantic law firm with multiple regional office locations seeks a Help Desk Technician to join their Hackensack, New Jersey Office.

The Rockridge Group

Help Desk Technician

Hackensack, NJ · On-site

$21.75 - $29.50/hr

HACKENSACK, NJ Seeking a Help Desk Technician for our client's Hackensack, New Jersey office. The schedule is Monday through Friday, 9:30 a.m. to 5:30 p.m. JOB SUMMARY: The position involves ...

City of New York

Help Desk Technician

Brooklyn, NY

$21.75 - $29.25/hr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. The Information Technology Support Technician/Specialist provides a single ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$60K - $70K/yr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. The Information Technology Support Technician/Specialist provides a single ...

City of New York

Help Desk Technician

Brooklyn, NY · On-site

$21.75 - $29.25/hr

KCDA has an exciting opportunity to work as a Help Desk Technician to complement our existing Information Technology team. The Information Technology Support Technician/Specialist provides a single ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next level support * Identify and escalate situations requiring urgent attention * Track and route ...

Gellert Global Group

Help Desk Technician

Elizabeth, NJ · On-site

$55K - $65K/yr

Log all help desk interactions * Install/configure computers & printers * Escalate requests to next level support * Identify and escalate situations requiring urgent attention * Track and route ...

ICL

Help Desk Technician-IT514403

Manhattan, NY · On-site

$22 - $29.50/hr

The Help Desk Technician is part of a team that delivers excellent IT service and support by phone, in-person and through remote support tools to staff throughout ICL's locations in the New York City ...

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Help Desk Technician information

See Ridgewood, NJ salary details

$12

$23

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How much do help desk technician jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for help desk technician in Ridgewood, NJ is $23.42, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $26.25 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

What are the most commonly searched types of Help Desk Technician jobs in Ridgewood, NJ?

The most popular types of Help Desk Technician jobs in Ridgewood, NJ are:

What job categories do people searching Help Desk Technician jobs in Ridgewood, NJ look for?

The top searched job categories for Help Desk Technician jobs in Ridgewood, NJ are:

What cities near Ridgewood, NJ are hiring for Help Desk Technician jobs?

Cities near Ridgewood, NJ with the most Help Desk Technician job openings:

Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Ridgewood, NJ as of August 2026, with employment types broken down into 1% As Needed, 70% Full Time, 25% Part Time, 3% Contract, and 1% Nights. Highlights an 84% Physical, 1% Hybrid, and 15% Remote job distribution, with an average salary of $48,721 per year, or $23.4 per hour.

Help Desk Technician

The Rockridge Group

Hackensack, NJ

$21.75 - $29.50/hr

Full-time

Re-posted 17 days ago

Job description

 
Title:     Help Desk Technician
Location: New Jersey Office

Summary:
Seeking a Help Desk Technician to join our Hackensack, New Jersey Office. Work schedule will be Monday through Friday 8:30 a.m. – 4:30 p.m. 
Duties/responsibilities:
  • Providing hardware and software technical assistance to the Firm’s users. 
  • Troubleshooting, support and provide general assistance to senior technical staff. 
  • Setup video conferences to other Firm offices as well as outside entities as requested.
  • Maintain inventory of Firm technical equipment and supplies. 
  • Rely on instructions and pre-established guidelines to perform the functions of the job.
  • Excellent written and verbal communication skills. 
  • Strong documentation discipline and experience with a ticket management system (Solarwinds)
  • Ability to work effectively, both independently and in a collaborative team environment; must be self-motivated and self-driven. 
  • Provide, on a rotating basis, after hours on-call coverage for end user support. 
 
Requirements:
  • Experience with Microsoft Windows 10 desktop environment. 
  • Computer desktop and laptop hardware repair and knowledge, Microsoft Office 2016 with particularly strong working knowledge of Outlook, Word, iManage, Smartphones and all mobile devices.
  • Legal specific software such iManage, Worksite, Workshare, etc. preferred. 
  • Strong interpersonal skills as well as good aptitude to learn new tasks quickly. 
  • Law firm or professional service firm background a plus.