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Commission Microsoft Help Desk Jobs in Ridgefield, CT

Robert Half

Help Desk/Desktop Support Analyst

Norwalk, CT · On-site

$24 - $28/hr

We are looking for a Help Desk/Desktop Support Analyst to join our team in Norwalk, Connecticut on ... Working knowledge of Windows 11, Microsoft Windows administration, Active Directory, and service ...

Safety Marking, LLC

Assistant IT Manager

Bridgeport, CT

$65K - $75K/yr

Preferred Qualifications Relevant Microsoft, help desk, cybersecurity, networking, or systems administration certifications are preferred. Schedule * Full-time Monday - Friday 8:00 AM - 6 PM * May be ...

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Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A ... Microsoft 365 and Cloud other various cloud platforms GSuite Administration Critical Thinker ...

Xperteks

Windows Helpdesk Support

Wilton, CT

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A ... Microsoft 365 and Cloud other various cloud platforms GSuite Administration Critical Thinker ...

Xperteks

Windows Helpdesk Support

Wilton, CT · On-site

$60K - $75K/yr

Xperteks is looking to hire an Windows/PC Help Desk Support This is a Full-Time On-Site position. A ... Microsoft 365 and Cloud other various cloud platforms GSuite Administration Critical Thinker ...

Point72

Service Desk Engineer, Technology

Stamford, CT · On-site

The Service Desk Engineer will provide high-quality technical support to global employees, diagnose ... Microsoft 365, collaboration tools, financial and trading apps, mobile devices, and enterprise ...

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All JobsMicrosoft Help Desk JobsCommission Microsoft Help Desk JobsCommission Microsoft Help Desk Jobs in Ridgefield, CT

Commission Microsoft Help Desk information

See Ridgefield, CT salary details

$12

$23

$33

How much do commission microsoft help desk jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for commission microsoft help desk in Ridgefield, CT is $23.06, according to ZipRecruiter salary data. Most workers in this role earn between $19.13 and $25.87 per hour, depending on experience, location, and employer.

What is the difference between Commission Microsoft Help Desk vs Microsoft Support Specialist?

AspectCommission Microsoft Help DeskMicrosoft Support Specialist
CertificationsBasic IT certifications, Microsoft certifications often preferredMicrosoft certifications, CompTIA A+ or Network+
Work EnvironmentHelp desk centers, remote support, on-siteHelp desk, remote troubleshooting, on-site support
Employer & IndustryIT service providers, corporate IT departmentsMicrosoft partner companies, corporate IT teams
Search & Comparison IntentCustomer support, troubleshooting, help desk rolesTechnical support, product troubleshooting, support roles

Commission Microsoft Help Desk and Microsoft Support Specialist roles share similar certifications and work environments, focusing on troubleshooting and customer support. However, Help Desk roles often emphasize initial customer contact, while Support Specialists handle more complex technical issues. Both are vital in IT support, with overlapping skills but different scope of responsibilities.

What cities near Ridgefield, CT are hiring for Commission Microsoft Help Desk jobs?

Cities near Ridgefield, CT with the most Commission Microsoft Help Desk job openings:

Commission Microsoft Help Desk jobs near you

Help Desk Analyst

Data Processing Resources

White Plains, NY • On-site

$21.25 - $29/hr

Other

Re-posted 16 days ago

Job description

Help Desk Analyst

Job Responsibilities:

Responsibilities of this role will include:

  • Field incoming help requests from end users in person, via telephone/remote methods and via e-mail in a courteous and professional manner.
  • Document all pertinent information, including requestor name, department, contact information, and a detailed description of the problem or issue.
  • Build rapport with and elicit problem details from help desk customers.
  • Prioritize and schedule problems. Resolve and/or escalate problems (when required) to the appropriately experienced technician/engineer.
  • Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
  • Apply diagnostic utilities to aid in troubleshooting.
  • Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution.
  • Identify and learn appropriate software and hardware used and supported by the organization.
  • Perform hands-on and remote fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
  • Install and maintain anti-virus software and remediate issues.
  • Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Test fixes to ensure problem has been adequately resolved.
  • Perform post-resolution follow-ups to help requests.
  • Perform special projects, such as Office Suite and email roll-outs, as needed.
  • Develop and Document solutions in Incident management system to aid the infrastructure and supporting teams.
  • Lifting and transporting of moderately heavy objects, such as computers and peripherals, from time to time.
  • Participate in after hours on-call rotation.
  • Some travel may be required.

There will be several people in this role who will all have very similar responsibilities as part of the team.

Necessary Skills:

  • Knowledge of computer hardware specifically laptops, desktops and printers.
  • Experience with desktop operating systems, including MS Windows 11 & Mac OS (and its recent variants e.g. Sonoma, Monterey, etc.).
  • Extensive application support experience with Office 201X and email platforms.
  • Working knowledge of a range of diagnostic utilities, including Remote system controls and Endpoint protection.
  • Experience imaging/reimaging systems SCCM/MECM.
  • Excellent verbal communication skills
  • Written communication skills/ability to create concise, clear documentation
  • Ability to organize multiple work streams.
  • Ability to handle demands from multiple customers and properly prioritize requests.
  • Ability to maintain a focus on customer service during competing priorities.
  • Attention to detail
  • Proven technical problem-solving skills based upon prior experience.
  • College diploma or university degree in the field of computer science

Desired Skills:

  • Prior help desk experience
  • Prior customer service experience
  • Certifications in Technology Hardware, Microsoft and/or Helpdesk
  • Working knowledge of Microsoft Active Directory.
  • Knowledge of ServiceDesk software
  • Knowledge of Microsoft System Center Configuration Manager/Endpoint Configuration Manager.

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