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Commission Insurance Call Center Jobs in Silver Spring, MD

ARS

Outbound Call Center Sales Manager

Springfield, VA

$120K - $140K/yr

Insurance available after 31 days, including low-cost medical plans * Dental, vision, HSA/FSA ... Use call center reporting, CRM data, and performance dashboards to identify trends and improve ...

Maximus

Limited Service Call Center Supervisor

VA · On-site +1

The Call Center Supervisor is responsible for overseeing the day-to-day operations for call center ... We provide customer service assistance for the State-run health insurance marketplace that the ...

AbsoluteCare

Call Center Support Specialist - 2974

Baltimore, MD · On-site +1

$16.75 - $20.75/hr

Demonstrate a working knowledge of insurance coverage and benefits, appropriate screening of member ... a call center or healthcare provider front office * Strong organizational and time management ...

Addison Group

Medical Call Center Specialist

Bethesda, MD · Remote

$18 - $20/hr

Collect and confirm patient demographics, insurance details, and required information * Enter and ... call center or healthcare customer service setting * Strong phone skills with the ability to ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Washington, DC · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Washington, DC · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

Advantia Health

Call Center Representative

Chevy Chase, MD · On-site

$19 - $23/hr

Reiter, Hill & Johnson is seeking a full-time Call Center Representative for our Chevy Chase, MD ... Health, Dental, and Vision Insurance * Health Savings Account (HSA) and Flexible Savings Account ...

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Showing results 41-60

All JobsInsurance Call Center JobsCommission Insurance Call Center JobsCommission Insurance Call Center Jobs in Silver Spring, MD

Commission Insurance Call Center information

See Silver Spring, MD salary details

$26.4K

$67.9K

$86.3K

How much do commission insurance call center jobs pay per year?

As of Aug 6, 2026, the average yearly pay for commission insurance call center in Silver Spring, MD is $67,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $79,600.00 per year, depending on experience, location, and employer.

What is a commission insurance call center?

A Commission Insurance Call Center is a specialized customer service center where agents handle inquiries, sales, and support for insurance products, earning commissions based on the policies they sell or services they provide. These call centers typically represent one or more insurance companies and assist clients with quotes, policy information, and claims. Agents are trained to understand various insurance products, such as auto, health, or life insurance, and are motivated by earning commissions in addition to their base salary. This structure helps drive sales and ensures agents are knowledgeable about the products they offer.

What are the key skills and qualifications needed to thrive as a commission insurance call center agent, and why are they important?

To thrive as a Commission Insurance Call Center Agent, you need strong sales skills, knowledge of insurance products, and often a state insurance license. Experience with customer relationship management (CRM) software, dialer systems, and quoting tools is typically required. Excellent communication, resilience under pressure, and active listening are standout soft skills in this role. These competencies are crucial for effectively converting leads, maintaining compliance, and building rapport with clients to drive sales success.

What are the biggest challenges faced by commission-based insurance call center agents, and how can they be overcome?

One of the main challenges for commission-based insurance call center agents is managing the pressure to meet sales targets while maintaining high-quality customer service. Agents often need to handle a high volume of calls, some of which may be from frustrated or uninterested prospects. To succeed, it's important to develop strong communication skills, resilience, and an ability to quickly build rapport. Consistent training, time management, and support from team leaders can help agents overcome these challenges and achieve their sales goals.

What is the difference between Commission Insurance Call Center vs Insurance Customer Service Representative?

AspectCommission Insurance Call CenterInsurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsSame as Commission Insurance Call Center
Work EnvironmentCall center setting, fast-pacedOffice or call center, client interaction
Industry UsageCommon in insurance sales and supportCustomer support and policy inquiries
Primary FocusSelling insurance products via callsAssisting clients with policies and claims

While both roles involve communication within the insurance industry, the Commission Insurance Call Center primarily focuses on sales and commission-based interactions, whereas Insurance Customer Service Representatives handle client inquiries and support. The roles often overlap in skills but differ in their main objectives and work environment.

What are the most commonly searched types of Insurance Call Center jobs in Silver Spring, MD? The most popular types of Insurance Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Commission Insurance Call Center jobs? Cities near Silver Spring, MD with the most Commission Insurance Call Center job openings:
Commission Insurance Call Center jobs near you

Outbound Call Center Sales Manager

ARS

Springfield, VA

$120K - $140K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

ARS-Rescue Rooter

Pay: $120,000 – $140,000 per year
Bonus: Eligible to participate in the Annual Corporate Bonus Plan
Location: Springfield, VA

Join American Residential Services (ARS), the nation’s largest provider of residential HVAC, plumbing, and electrical services, with more than 7,000 team members and over 45 years of delivering trusted home comfort solutions.

We are seeking an experienced Outbound Call Center Sales Manager to lead and develop a high-performing team in Springfield, VA. This leader will oversee approximately 12–20 outbound representatives responsible for converting warm customer leads into scheduled appointments and revenue opportunities.

This is a high-volume, performance-driven call center operation—not a traditional customer service center. The ideal candidate has successfully managed outbound dialing teams, understands phone-based sales, and knows how to use coaching, call analytics, and disciplined follow-up strategies to improve contact, conversion, and appointment-setting results.

What We Offer
  • Competitive base salary plus annual corporate bonus opportunity
  • Weekly pay via direct deposit
  • Insurance available after 31 days, including low-cost medical plans
  • Dental, vision, HSA/FSA
  • 401(k) with company match
  • 13 days PTO plus 8 paid holidays
  • Company-paid life insurance
  • Career advancement opportunities within a national service organization
  • Strong leadership support and established infrastructure

What You’ll Do
  • Lead, develop, and manage an outbound call center sales team of approximately 12–20 representatives
  • Drive high-volume outbound dialing to warm leads, including unsold opportunities, previous customers, aged leads, and other qualified customer lists
  • Establish clear expectations for dialing activity, contact rates, conversion rates, appointments booked, revenue generated, and overall sales productivity
  • Coach representatives on phone sales techniques, objection handling, urgency creation, value positioning, and closing for the appointment
  • Monitor live and recorded calls and provide timely, actionable coaching
  • Use call center reporting, CRM data, and performance dashboards to identify trends and improve results
  • Develop outbound calling strategies, lead segmentation, follow-up cadences, and targeted sales campaigns
  • Hold representatives accountable through daily performance management, call reviews, scorecards, and one-on-one coaching
  • Manage scheduling and staffing to maximize lead coverage, contact rates, and productivity
  • Recruit, train, onboard, and develop new outbound sales representatives
  • Partner with sales and operations leadership to align outbound campaigns with capacity and revenue goals
  • Build a competitive, energetic, and accountable sales culture focused on measurable results
  • Continuously improve scripts, workflows, dialing strategies, and call center processes

  • Required experience managing a high-volume outbound call center or outbound phone-sales team
  • Proven success leading representatives responsible for outbound dialing, warm-lead conversion, appointment setting, or telephone sales
  • Strong understanding of call center performance metrics, including dialing activity, contact rate, conversion rate, appointments set, show rate, and revenue
  • Experience using call monitoring, scorecards, reporting, and performance data to coach and improve results
  • Demonstrated ability to develop sales representatives and hold teams accountable to daily and monthly goals
  • Experience creating or improving outbound scripts, lead follow-up strategies, and dialing campaigns
  • Strong leadership, communication, organizational, and problem-solving skills
  • Comfortable working in a fast-paced, metric-driven, and highly accountable sales environment
  • Proficiency with CRM systems, call center platforms, dialers, and reporting tools
  • Residential home services, appointment-setting, rehash, or lead-conversion experience is preferred

This is an opportunity to lead and grow a highly visible outbound sales operation with strong earning potential, executive-level exposure, and the support of a nationally recognized organization.

*This posting provides details on potential compensation ranges and possibilities. These amounts are not guaranteed and should in no way be construed as an offer.. American Residential Services is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics. For more information about how we collect and use personal information, see our privacy policy here: https://www.ars.com/privacy-policy.

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