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Commission Insurance Call Center Jobs in Silver Spring, MD

Prism Vision Group

Call Center Representative

Greenbelt, MD · On-site

$18 - $33.08/hr

Verification of insurance information, verification of benefits and insurance referral information ... Prior call center or customer service or related experience KNOWLEDGE/SKILLS/ABILITIES * Excellent ...

Preferred Dental

Call Center Operator

Ellicott City, MD · On-site

$17 - $18/hr

Our Call Center Representatives are often the first point of contact for new and existing patient ... Health insurance * Dental care coverage * Employee discount * Paid time off * Paid training ...

Prism Vision Group

Call Center Representative

Greenbelt, MD · On-site

$18 - $33.08/hr

Verification of insurance information, verification of benefits and insurance referral information ... Prior call center or customer service or related experience KNOWLEDGE/SKILLS/ABILITIES * Excellent ...

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All JobsInsurance Call Center JobsCommission Insurance Call Center JobsCommission Insurance Call Center Jobs in Silver Spring, MD

Commission Insurance Call Center information

See Silver Spring, MD salary details

$26.4K

$67.9K

$86.3K

How much do commission insurance call center jobs pay per year?

As of Aug 6, 2026, the average yearly pay for commission insurance call center in Silver Spring, MD is $67,869.00, according to ZipRecruiter salary data. Most workers in this role earn between $63,100.00 and $79,600.00 per year, depending on experience, location, and employer.

What is a commission insurance call center?

A Commission Insurance Call Center is a specialized customer service center where agents handle inquiries, sales, and support for insurance products, earning commissions based on the policies they sell or services they provide. These call centers typically represent one or more insurance companies and assist clients with quotes, policy information, and claims. Agents are trained to understand various insurance products, such as auto, health, or life insurance, and are motivated by earning commissions in addition to their base salary. This structure helps drive sales and ensures agents are knowledgeable about the products they offer.

What are the key skills and qualifications needed to thrive as a commission insurance call center agent, and why are they important?

To thrive as a Commission Insurance Call Center Agent, you need strong sales skills, knowledge of insurance products, and often a state insurance license. Experience with customer relationship management (CRM) software, dialer systems, and quoting tools is typically required. Excellent communication, resilience under pressure, and active listening are standout soft skills in this role. These competencies are crucial for effectively converting leads, maintaining compliance, and building rapport with clients to drive sales success.

What are the biggest challenges faced by commission-based insurance call center agents, and how can they be overcome?

One of the main challenges for commission-based insurance call center agents is managing the pressure to meet sales targets while maintaining high-quality customer service. Agents often need to handle a high volume of calls, some of which may be from frustrated or uninterested prospects. To succeed, it's important to develop strong communication skills, resilience, and an ability to quickly build rapport. Consistent training, time management, and support from team leaders can help agents overcome these challenges and achieve their sales goals.

What is the difference between Commission Insurance Call Center vs Insurance Customer Service Representative?

AspectCommission Insurance Call CenterInsurance Customer Service Representative
CredentialsBasic insurance knowledge, communication skillsSame as Commission Insurance Call Center
Work EnvironmentCall center setting, fast-pacedOffice or call center, client interaction
Industry UsageCommon in insurance sales and supportCustomer support and policy inquiries
Primary FocusSelling insurance products via callsAssisting clients with policies and claims

While both roles involve communication within the insurance industry, the Commission Insurance Call Center primarily focuses on sales and commission-based interactions, whereas Insurance Customer Service Representatives handle client inquiries and support. The roles often overlap in skills but differ in their main objectives and work environment.

What are the most commonly searched types of Insurance Call Center jobs in Silver Spring, MD? The most popular types of Insurance Call Center jobs in Silver Spring, MD are:
What cities near Silver Spring, MD are hiring for Commission Insurance Call Center jobs? Cities near Silver Spring, MD with the most Commission Insurance Call Center job openings:
Commission Insurance Call Center jobs near you

Call Center Operator - Healthcare

Mercy Medical Center

Baltimore, MD • On-site

$26.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 28 days ago

Job description

Summary

Join Our Team at Mercy Medical Center – Now Hiring a Call Center Operator for our Gastroentreology Practice!

Mercy Medical Center is honored to be recognized by Newsweek as one of America's Most Trustworthy Companies for three consecutive years (2023–2025) and as one of America's Greatest Workplaces for Women in 2025. Additionally, we are proud to be a multi-time recipient of Forbes' America's Best Midsize Employers award, most recently in 2025.

As a hospital founded by the Sisters of Mercy, we offer a supportive and empowering environment where dedicated medical professionals thrive. If you're passionate about making a meaningful impact through your work and contributing to a mission of compassionate care, we invite you to apply today and join our Mercy family.


Responsibilities

The Call Center Operator (Practice Communications Coordinator) will be the initial point of contact for all patients and this interaction will function as a  key component to the overall patient experience. Responsibilities include:

  • Provide high quality customer service on every call
  • Promote teamwork and call center success
  • Responsible for satisfying the customer and maintaining the image of Mercy Medical Center.
  • Scheduling office appointments and procedures
  • Taking accurate phone messages
  • Making reminder calls to patients per office protocol
  • Taking accurate Rx refill requests and sending them through Epic to provider pools
  • Ensure referrals are in the system for upcoming appointments
  • Flag offices for patients coming with high balances
  • Sending out new patient packets
  • Scanning documents
  • Working workqueues (WQs)
  • Recommending workflow efficiencies to improve the patient experience
  • Provide patients with information on physicians, directions to locations and educational materials
  • Answer patients or physicians questions
  • Interviews callers to obtain full understanding of what information is being requested

This position requires a self-directed individual with comprehensive knowledge of insurance requirements, customer service skills, problem solving and the ability to multi-task. 


Requirements

Education and Work Experience:

    • High School Diploma or GED
    • A minimum of one year experience preferably in a medical office setting
      • Call Center experience a plus
      • Previous GYN experience preferred
    • EPIC experience preferred

Min
USD $17.83/Hr.
Max
USD $26.75/Hr.
Salary Information
Compensation decisions are made in alignment with internal equity, role scope, and market data to ensure fair and consistent pay practices. Most new hires are typically placed within the lower to mid-portion of the range; offers above that level are reserved for candidates with advanced or highly specialized qualifications.
Benefits

Benefits Eligibility is based on your scheduled FTE status and Job Category

  • Competitive health, prescription, vision and dental benefits & wellness credit for eligible employees
  • 403(b) retirement plan with generous company match and “catch up” provision
  • Paid Time Off (PTO) & company paid holidays
  • Tuition reimbursement
  • Mental Health resources and other employee related wellness opportunities through our Employee Assistance Program
  • Employer paid Short & Long Term Disability benefits for eligible employees
  • Voluntary Benefits
  • Discounts on auto & home insurance and Verizon plans
  • Mercy’s Rewards & Recognition Program rewarding employees for going above and beyond in living Mercy’s Mission and Values

EEO Statement

Mercy Health Services is sponsored by the Sisters of Mercy. We are an Equal Opportunity Employer (EEO) recruiting talent for Mercy Health Services, which serves the greater Baltimore Metro and surrounding Maryland areas.

Qualifications:

Education and Work Experience:

    • High School Diploma or GED
    • A minimum of one year experience preferably in a medical office setting
      • Call Center experience a plus
      • Previous GYN experience preferred
    • EPIC experience preferred
Education:UNAVAILABLEEmployment Type: FULL_TIME

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