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Commission Inbound Call Center Jobs in Orlando, FL

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports appointment scheduling, patient ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports appointment scheduling, patient ...

Ecco Group

Call Center Sales Reps

Sanford, FL · On-site

$15/hr

August 24, 2026 Pay: $15/hour plus commission Weekly Pay Join Our Team! ECCO USA LLC is excited to hire Call Center Sales Agents for our Home Warranty Sales Program supporting HomeServe! If you enjoy ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

... inbound and outbound sales and services to customers. The network manages more than 130 million ... Our call center leaders and professional support team members contribute to the success of our ...

Flotilla Partners

Outbound CSR Service Scheduler

Sanford, FL · On-site

$13.50 - $18/hr

Outbound and/or inbound call center experience * Customer service or sales background * Experience using a CRM system * Bilingual is a plus Compensation * Competitive hourly pay * Commission on ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Orlando, FL

Commission Inbound Call Center information

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How much do commission inbound call center jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for commission inbound call center in Orlando, FL is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.07 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Orlando, FL?

The most popular types of Inbound Call Center jobs in Orlando, FL are:

What are popular job titles related to Commission Inbound Call Center jobs in Orlando, FL?

For Commission Inbound Call Center jobs in Orlando, FL, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Orlando, FL look for?

The top searched job categories for Commission Inbound Call Center jobs in Orlando, FL are:

What cities near Orlando, FL are hiring for Commission Inbound Call Center jobs?

Cities near Orlando, FL with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Orlando, FL as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,654 per year, or $16.2 per hour.

Call Center Specialist

Clermont, FL • On-site

SFP Health Group
See more jobs at SFP Health Groupexternal

$15 - $18.75/hr

Other

Re-posted 5 hours ago

Job description

Company: SFP Health Group
(The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates)
Job title: Call Center Specialist
Division/Department: Clinic Operations
Reports to: Call Center Manager
Job Summary:
The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports appointment scheduling, patient inquiries, care coordination, and administrative follow-up while ensuring an exceptional patient experience. The specialist must demonstrate strong multitasking abilities, professionalism, and efficiency in a fast-paced healthcare environment.
Essential Duties and Responsibilities:
Patient Interaction & Call Management:

  • Answer high-volume inbound calls and provideaccurate,timely, and professional responses to patient inquiries.
  • Triage patient calls todeterminetheappropriatelevelof care and routing.
  • De-escalate patient concerns and provide effective resolution with empathy and professionalism.
  • Build strong patient relationships and deliver a high-quality patient experience.
Scheduling & Administrative Support
  • Schedule, reschedule, and cancel appointments accurately across all SFP Health Group entities.
  • Work theOnline Scheduling Sheet dailyto ensure all scheduling needs are addressed.
  • Assistwith patient needs including referrals, prior authorizations, lab results, prescription refills, and eligibility verification.
  • Maintain accuracy of patient records and update information as needed.
Call Center Performance Expectations
  • Maintain aminimum of 80 calls answered dailyas a baseline expectation; team members are expected to exceed this as call volume requires.
  • Complete all assignedvoicemail tasks daily andin a timely manner.
  • Actively manage andwork ontheChase Listto ensure follow-ups and pending items are completed.
  • Utilize downtime between calls productively to complete assigned administrative tasks.
  • Actively manage and work on the Online Scheduling sheet to ensurevisitsare correctly scheduled.
  • Ensure thatall daily responsibilities are completed bythe endofthe day.
Patient Engagement & Retention
  • Educate patients on services, preventative care, and follow-up appointments.
  • Promote wellness programs and clinic services.
  • Identify and address causes of no-shows and assist in reducing missed appointments.
  • Ensuretimelypatient engagement, especially within early enrollment periods.
Documentation & Collaboration
  • Document all patient interactions accurately in the EHR system.
  • Close out open tasks and encounters daily to ensure continuity of care.
  • Collaborate with clinical and administrative teams to improve patient outcomes and experience.
Training & Professionalism
  • Support onboarding and training of new team members.
  • Maintain professionalism, confidentiality, and compliance with HIPAA standards.
  • Demonstrate respect and courtesy to patients, families, and staff at all times.
Knowledge, Skills, and Abilities
  • Strong understanding of healthcare workflows and patient coordination.
  • Proficiencyin EHR systems (Athena or similar preferred).
  • Excellent communication and active listening skills.
  • Strong multitasking and organizational abilities.
  • Ability to work in a fast-paced, high-volume environment.
  • Customer-service driven mindset with empathy and problem-solving skills.
  • Proficient in Microsoft Office and general computer systems.
Qualifications
  • High School Diploma or equivalent required.
  • Medical Assistant certification preferred.
  • Minimum3+ years of customer service experience, preferably in a call center or healthcare setting.
  • Minimum1+ year of Medical Assistant or healthcare experiencepreferred.
  • Bilingual (English/Spanish) preferred.

Physical & Mental Requirements: (check all that apply)
Ability to stand or sit for extended periods of time.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required.
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Review by: Call Center Manager & Regional Director of Operations
Approved by: Date: 5/1/2026

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