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Home Based Inbound Call Center Jobs in Orlando, FL

SFP Health Group

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports appointment scheduling, patient ...

Soni Family Practice

Call Center Specialist

Clermont, FL · On-site

$15 - $18.75/hr

The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports appointment scheduling, patient ...

Travel + Leisure Co.

Remote Inbound Sales Agent

Orlando, FL · On-site +1

$57K - $100K/yr

As an Inbound (Call Transfer) Sales Specialist, youll connect with customers being connected or ... You'll have the ability to work from home or from our state-of-the-art vacation center. This is ...

Sears Holdings

Call Center Team Manager

Lake Mary, FL · On-site

... inbound and outbound sales and services to customers. The network manages more than 130 million ... Our call center leaders and professional support team members contribute to the success of our ...

LSP Holdco LLC

Call Center Manager

Clermont, FL

Proven experience in call center management or customer service leadership role, preferably in the home service industry or a similar field. * Strong leadership skills with the ability to motivate ...

Ecco Group

Call Center Sales Reps

Sanford, FL · On-site

$15/hr

Call Center Sales Agent - Home Warranty Program (Onsite) Location: Sanford, FL (Onsite Call Center) Company: ECCO Group USA LLC Start Date: August 24, 2026 Pay: $15/hour plus commission Weekly Pay ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

The opportunity to advance to management positions, Inbound Donor Services positions, as well as ... MDS Communications is a faith-based company rooted in Christian values. While we don't require ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

The opportunity to advance to management positions, Inbound Donor Services positions, as well as ... MDS Communications is a faith-based company rooted in Christian values. While we don't require ...

MDS Communications

Call Center Representative

Orlando, FL · Remote

$15 - $16.50/hr

The opportunity to advance to management positions, Inbound Donor Services positions, as well as ... MDS Communications is a faith-based company rooted in Christian values. While we don't require ...

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All JobsHome Based Inbound Call Center JobsHome Based Inbound Call Center Jobs in Orlando, FL

Home Based Inbound Call Center information

See Orlando, FL salary details

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How much do home based inbound call center jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for home based inbound call center in Orlando, FL is $16.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.57 and $17.07 per hour, depending on experience, location, and employer.

What is a home based inbound call center?

Home based inbound call center jobs involve working remotely to handle incoming phone calls on behalf of a company or organization. Employees typically assist customers with inquiries, provide technical support, process orders, or resolve issues. These roles require a quiet home office, a reliable internet connection, and good communication skills. Companies often provide the necessary training and software for remote workers. Working from home offers flexibility and eliminates commuting, making it a popular choice for many seeking customer service positions.

What skills and qualifications are needed to thrive as a home based inbound call center agent?

To thrive as a Home Based Inbound Call Center Agent, you need strong communication skills, active listening, problem-solving abilities, and typically at least a high school diploma. Familiarity with call center software, CRM systems, and VoIP technology is usually required. Outstanding customer service, patience, and the ability to work independently are valuable soft skills in this role. These skills and qualities are crucial for delivering efficient, high-quality support while maintaining customer satisfaction in a remote work environment.

What are common challenges faced by home based inbound call center agents, and how can they be managed?

Home-based inbound call center agents often face challenges such as maintaining focus amid household distractions, ensuring reliable internet connectivity, and managing feelings of isolation from working remotely. To overcome these, it's helpful to establish a dedicated workspace, schedule regular breaks, and communicate proactively with supervisors and team members through digital channels. Using productivity tools and participating in virtual team meetings can also help agents stay connected and engaged.

What is the difference between Home Based Inbound Call Center vs Customer Service Representative?

AspectHome Based Inbound Call CenterCustomer Service Representative
Work EnvironmentRemote, home-based settingCan be remote or on-site, depending on employer
Required SkillsCommunication, problem-solving, basic tech skillsCommunication, problem-solving, product knowledge
CertificationsNone typically required, but customer service training helpfulCustomer service certifications optional
Industry UsageCommon in call centers, telecommunication, retailWidespread across various sectors including retail, tech, healthcare

Home Based Inbound Call Center jobs focus on handling customer inquiries remotely, often requiring minimal certifications. Customer Service Representatives may work in similar environments but can also be on-site, with broader roles in various industries. Both roles emphasize communication skills and customer satisfaction, but the call center position is specifically tailored for remote inbound calls.

What are the most commonly searched types of Inbound Call Center jobs in Orlando, FL?

The most popular types of Inbound Call Center jobs in Orlando, FL are:

What cities near Orlando, FL are hiring for Home Based Inbound Call Center jobs?

Cities near Orlando, FL with the most Home Based Inbound Call Center job openings:

Home Based Inbound Call Center jobs near you
Infographic showing various Home Based Inbound Call Center job openings in Orlando, FL as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 15% Part Time, and 6% Contract. Highlights an 82% Physical, 3% Hybrid, and 15% Remote job distribution, with an average salary of $33,654 per year, or $16.2 per hour.

Call Center Specialist

SFP Health Group

Clermont, FL • On-site

$15 - $18.75/hr

Other

Re-posted 25 days ago

Job description

Company: SFP Health Group
(The Doctors Center | Soni Family Practice | Elite Associates | ENT Associates)
Job title: Call Center Specialist
Division/Department: Clinic Operations
Reports to: Call Center Manager
Job Summary:
The Call Center Specialist is responsible for managing high-volume inbound and outbound patient communications across SFP Health Group entities. This role supports appointment scheduling, patient inquiries, care coordination, and administrative follow-up while ensuring an exceptional patient experience. The specialist must demonstrate strong multitasking abilities, professionalism, and efficiency in a fast-paced healthcare environment.
Essential Duties and Responsibilities:
Patient Interaction & Call Management:

  • Answer high-volume inbound calls and provideaccurate,timely, and professional responses to patient inquiries.
  • Triage patient calls todeterminetheappropriatelevelof care and routing.
  • De-escalate patient concerns and provide effective resolution with empathy and professionalism.
  • Build strong patient relationships and deliver a high-quality patient experience.
Scheduling & Administrative Support
  • Schedule, reschedule, and cancel appointments accurately across all SFP Health Group entities.
  • Work theOnline Scheduling Sheet dailyto ensure all scheduling needs are addressed.
  • Assistwith patient needs including referrals, prior authorizations, lab results, prescription refills, and eligibility verification.
  • Maintain accuracy of patient records and update information as needed.
Call Center Performance Expectations
  • Maintain aminimum of 80 calls answered dailyas a baseline expectation; team members are expected to exceed this as call volume requires.
  • Complete all assignedvoicemail tasks daily andin a timely manner.
  • Actively manage andwork ontheChase Listto ensure follow-ups and pending items are completed.
  • Utilize downtime between calls productively to complete assigned administrative tasks.
  • Actively manage and work on the Online Scheduling sheet to ensurevisitsare correctly scheduled.
  • Ensure thatall daily responsibilities are completed bythe endofthe day.
Patient Engagement & Retention
  • Educate patients on services, preventative care, and follow-up appointments.
  • Promote wellness programs and clinic services.
  • Identify and address causes of no-shows and assist in reducing missed appointments.
  • Ensuretimelypatient engagement, especially within early enrollment periods.
Documentation & Collaboration
  • Document all patient interactions accurately in the EHR system.
  • Close out open tasks and encounters daily to ensure continuity of care.
  • Collaborate with clinical and administrative teams to improve patient outcomes and experience.
Training & Professionalism
  • Support onboarding and training of new team members.
  • Maintain professionalism, confidentiality, and compliance with HIPAA standards.
  • Demonstrate respect and courtesy to patients, families, and staff at all times.
Knowledge, Skills, and Abilities
  • Strong understanding of healthcare workflows and patient coordination.
  • Proficiencyin EHR systems (Athena or similar preferred).
  • Excellent communication and active listening skills.
  • Strong multitasking and organizational abilities.
  • Ability to work in a fast-paced, high-volume environment.
  • Customer-service driven mindset with empathy and problem-solving skills.
  • Proficient in Microsoft Office and general computer systems.
Qualifications
  • High School Diploma or equivalent required.
  • Medical Assistant certification preferred.
  • Minimum3+ years of customer service experience, preferably in a call center or healthcare setting.
  • Minimum1+ year of Medical Assistant or healthcare experiencepreferred.
  • Bilingual (English/Spanish) preferred.

Physical & Mental Requirements: (check all that apply)
Ability to stand or sit for extended periods of time.
Ability to receive and comprehend instructions verbally and/or in writing.
Ability to use logical reasoning for simple and complex problem solving.
Occasionally requires exposure to communicable diseases or bodily fluids.
Occasional travel for clinic activities may be required.
The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
Review by: Call Center Manager & Regional Director of Operations
Approved by: Date: 5/1/2026

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