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Commission Inbound Call Center Jobs in Georgetown, KY

Valeris

Executive Case Manager (Remote)

Lexington, KY · Remote

Managed through call/contact center structure, this role supports inbound and outbound calls to patients, caregivers, specialty pharmacies and healthcare professionals. * Performs post Benefits ...

Corpay

Customer Service Specialist

Lexington, KY · On-site

$14.90 - $16.35/hr

Customer Service & Call Center Opportunities * Corpay is hiring for a variety of Customer Service ... Providing exceptional customer service through inbound and outbound phone calls and email ...

Galls

Customer Experience Representative

Lexington, KY · On-site

$16 - $21.50/hr

Document inbound inquiries with correct call disposition and resolution for proper tracking and ... call center preferred * Effective in building and maintaining positive customer relations

Galls

Customer Experience Representative

Lexington, KY · On-site

$16 - $21.50/hr

Document inbound inquiries with correct call disposition and resolution for proper tracking and ... call center preferred * Effective in building and maintaining positive customer relations

Galls

Customer Experience Representative

Lexington, KY · On-site

$14 - $19/hr

Document inbound inquiries with correct call disposition and resolution for proper tracking and ... call center preferred * Effective in building and maintaining positive customer relations

Galls

Customer Experience Representative

Lexington, KY

$13.75 - $18.75/hr

Document inbound inquiries with correct call disposition and resolution for proper tracking and ... call center preferred * Effective in building and maintaining positive customer relations

Payliance

Be Seen First

Collections Specialist

Lexington, KY · On-site

$18 - $19/hr (+ commission)

What You'll Do · Handle inbound collection calls from borrowers, providing account information and ... Preferred Qualifications · Prior experience in collections, customer service, or a call center ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Georgetown, KY

Commission Inbound Call Center information

See Georgetown, KY salary details

$11

$15

$20

How much do commission inbound call center jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for commission inbound call center in Georgetown, KY is $15.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.09 and $16.49 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Georgetown, KY?

The most popular types of Inbound Call Center jobs in Georgetown, KY are:

What are popular job titles related to Commission Inbound Call Center jobs in Georgetown, KY?

For Commission Inbound Call Center jobs in Georgetown, KY, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Georgetown, KY look for?

The top searched job categories for Commission Inbound Call Center jobs in Georgetown, KY are:

What cities near Georgetown, KY are hiring for Commission Inbound Call Center jobs?

Cities near Georgetown, KY with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Georgetown, KY as of August 2026, with employment types broken down into 2% As Needed, 79% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,553 per year, or $15.7 per hour.

Customer Service Representative

VITALIZING BUSINESS SOLUTIONS INC

Winchester, KY

$15/hr

Full-time

Re-posted 14 days ago

Key responsibilities

  • Answer inbound calls from Medicare and Medicaid beneficiaries regarding their benefits, eligibility, claims, and coverage.

  • Assist beneficiaries with understanding statements, navigating enrollment processes, and locating providers.

  • Accurately document all caller interactions, inquiries, and resolutions in the CRM system and update beneficiary information accordingly.

Job description

TheCustomer Service Representative (CSR)is the primary point of contact for Market Place Affordable Care Act (ACA) beneficiaries seeking assistance with their healthcare benefits. Based in Winchester, Kentucky call center, this role requires a compassionate and knowledgeable individual dedicated to providing accurate information, resolving inquiries, and guiding recipients through their Medicare and Medicaid benefits and related processes. Successful CSRs possess strong communication skills, empathy, and technical proficiency with call center software. This position is considered non-exempt, meaning the employee is eligible for overtime pay under the provisions of the Fair Labor Standards Act (FSLA).

  • Customer Support:Answer inbound calls from Medicare and Medicaid recipients (and potentially family members or caregivers) regarding their benefits, eligibility, claims, coverage, and related programs. Address inquires, concerns, and complaints with empathy and professionalism, ensuring each caller feels heard and valued.
  • Customer Service: Assist beneficiaries with understanding their statements, navigating enrollment processes, and locating providers. Identify customer needs and offer appropriate solutions or guidance, striving for first call resolution whenever possible.
  • Compliance and Quality: Adhere strictly to CMS regulations, HIPAA guidelines, and company policies to ensure security and confidentiality beneficiary information.
  • Documentation and Data Entry: Accurately document all caller interactions, inquires, and resolutions in the Customer Relationship Management (CRM) system and other relevant databases. Enter and update beneficiary information with the precision and attention to detail.
  • Problem Resolution and Escalation:Analyze problems and determine the best solution or path to resolution, escalating complex issues to supervisors or specialized teams when necessary. Assure timely follow-up on pending cases and communicate expected resolution times to beneficiaries.
  • Continuous Learning: Maintain up-to-date knowledge of evolving CMS regulations, policies, and program updates. Participate actively in on-going training and development programs to enhance skills and knowledge.
  • High School Diploma or GED required.
  • Minimum of 1 year of customer service experience, preferably a call center, healthcare, or government- regulated environment.
  • Must be able to speak and read English clearly, professionally, and fluently
  • Excellent verbal and written communication skills.
  • Strong active listening skills and empathy.
  • Experience with handling escalations, ensuring quality service, and improving customer experience.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • May be required to work overtime and scheduled holidays.
  • Must work on-site at the Winchester, Kentucky office location.
  • Must complete and certify in all required internal training programs, including CMS Medicare and Medicaid specific training.
  • Must have the ability to work as a member of a team and collaborate with colleagues.
  • Must have the ability to navigate multiple computer systems and enter data accurately while speaking with callers.

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