Confirm appointments with homeowners via call or texting system * Strong ability to work independently and stay self-motivated * Excellent active listening and communication skills * Detail-oriented ...
Confirm appointments with homeowners via call or texting system * Strong ability to work independently and stay self-motivated * Excellent active listening and communication skills * Detail-oriented ...
Inside Sales Insurance Specialist
Lexington, KY · Remote
$50K - $60K/yr
Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...
Inside Sales Insurance Specialist
Lexington, KY · Remote
$50K - $60K/yr
Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...
Inside Sales Insurance Specialist
Lexington, KY · Remote
$50K - $60K/yr
Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...
Inside Sales Insurance Specialist
Lexington, KY · Remote
$50K - $60K/yr
Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...
Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...
Quick apply
Two or more years of insurance sales or high-volume call center experience preferred * Strong communication, listening, and objection-handling skills * Comfort working in a fast-paced, goal-driven ...
Nurse Practitioner/Physician Assistant Primary Care
Cynthiana, KY · On-site
$101K - $131K/yr
... listening, professionalism, and the ability to build trusting relationships with residents ... Enjoy a schedule with no call and no weekends, supporting a sustainable work-life balance.
Nurse Practitioner/Physician Assistant Primary Care
Cynthiana, KY · On-site
$101K - $131K/yr
... listening, professionalism, and the ability to build trusting relationships with residents ... Enjoy a schedule with no call and no weekends, supporting a sustainable work-life balance.
Nurse Practitioner/Physician Assistant Primary Care
Shelbyville, KY · On-site
$101K - $130K/yr
... listening, professionalism, and the ability to build trusting relationships with residents ... Enjoy a schedule with no call and no weekends, supporting a sustainable work-life balance.
Nurse Practitioner/Physician Assistant Primary Care
Shelbyville, KY · On-site
$101K - $130K/yr
... listening, professionalism, and the ability to build trusting relationships with residents ... Enjoy a schedule with no call and no weekends, supporting a sustainable work-life balance.
Managing 6 phone call lines with the team * Scheduling appointments * Check patients in/out ... Active listening * Attentiveness * Conflict resolution * Excellent written and communication skills
Quick apply
Managing 6 phone call lines with the team * Scheduling appointments * Check patients in/out ... Active listening * Attentiveness * Conflict resolution * Excellent written and communication skills
Nurse Practitioner/Physician Assistant Primary Care
Cynthiana, KY · On-site
$101K - $131K/yr
... listening, professionalism, and the ability to build trusting relationships with residents ... Enjoy a schedule with no call and no weekends, supporting a sustainable work-life balance.
Nurse Practitioner/Physician Assistant Primary Care
Cynthiana, KY · On-site
$101K - $131K/yr
... listening, professionalism, and the ability to build trusting relationships with residents ... Enjoy a schedule with no call and no weekends, supporting a sustainable work-life balance.
Client Service Representative Emergency
Richmond, KY · On-site
$14/hr
Managing 6 phone call lines with the team * Scheduling appointments * Check patients in/out ... Active listening * Attentiveness * Conflict resolution * Excellent written and communication skills
Quick apply
Client Service Representative Emergency
Richmond, KY · On-site
$14/hr
Managing 6 phone call lines with the team * Scheduling appointments * Check patients in/out ... Active listening * Attentiveness * Conflict resolution * Excellent written and communication skills
Sales Call Execution Understand and use approved promotional materials to support marketing message ... Listens Manages Emotions Flexes Customer Approach Builds Customer Trust Business Acumen Scans ...
Sales Call Execution Understand and use approved promotional materials to support marketing message ... Listens Manages Emotions Flexes Customer Approach Builds Customer Trust Business Acumen Scans ...
Inside Sales Center Agent - Lexington, KY
Lexington, KY · On-site
$20/hr
... of call center or customer service experience preferred * Strong ability to work independently and stay self-motivated * Excellent active listening and communication skills * Detail-oriented with ...
Inside Sales Center Agent - Lexington, KY
Lexington, KY · On-site
$20/hr
... of call center or customer service experience preferred * Strong ability to work independently and stay self-motivated * Excellent active listening and communication skills * Detail-oriented with ...
Representative II, Customer Care Order Placement
Frankfort, KY · On-site
$14 - $19/hr
High school diploma, GED or equivalent, or equivalent work experience, preferred * 2-4 years' experience in high volume call center preferred where communication and active listening skills have been ...
Representative II, Customer Care Order Placement
Frankfort, KY · On-site
$14 - $19/hr
High school diploma, GED or equivalent, or equivalent work experience, preferred * 2-4 years' experience in high volume call center preferred where communication and active listening skills have been ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills. Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills. Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
CS Specialist I - Customer Service Center
Frankfort, KY · On-site
$14.75 - $19.50/hr
De-escalates situations when necessary or escalates call to supervisor after de-escalation attempt ... Demonstrates effective communication skills, showing empathy and active listening skills Maintains ...
Caregiver
Mount Sterling, KY · On-site
$13/hr
... call or text away if you need anything. ~Clear guidance - We'll make sure you're prepared and ... listen well ~Are self-motivated and responsible ~Truly enjoy helping others feel supported and ...
Caregiver
Mount Sterling, KY · On-site
$13/hr
... call or text away if you need anything. ~Clear guidance - We'll make sure you're prepared and ... listen well ~Are self-motivated and responsible ~Truly enjoy helping others feel supported and ...
Contact Center Agent
Shelbyville, KY · On-site
$15 - $20.50/hr
... fast-paced call center environment. You willhelp clients by verifying account information ... listen closely to understand and identify opportunities tobetter serve the customer, which will ...
Contact Center Agent
Shelbyville, KY · On-site
$15 - $20.50/hr
... fast-paced call center environment. You willhelp clients by verifying account information ... listen closely to understand and identify opportunities tobetter serve the customer, which will ...
Call Listener information
See Georgetown, KY salary details
$9.77 - $10.93
1% of jobs
$10.93 - $12.10
4% of jobs
$12.10 - $13.26
9% of jobs
$14.25 is the 25th percentile. Wages below this are outliers.
$13.26 - $14.42
13% of jobs
$14.42 - $15.59
22% of jobs
The median wage is $15.68 / hr.
$15.59 - $16.75
22% of jobs
$17.18 is the 75th percentile. Wages above this are outliers.
$16.75 - $17.92
14% of jobs
$17.92 - $19.08
8% of jobs
$19.08 - $20.25
4% of jobs
$20.25 - $21.41
3% of jobs
$21.41 - $22.57
1% of jobs
$9
$16
$22
How much do call listener jobs pay per hour?
As of Aug 11, 2026, the average hourly pay for call listener in Georgetown, KY is $16.17, according to ZipRecruiter salary data. Most workers in this role earn between $13.89 and $17.36 per hour, depending on experience, location, and employer.
What are some common challenges faced by call listeners, and how can they effectively manage them?
Call Listeners often encounter challenges such as handling emotionally charged conversations, maintaining focus during long shifts, and accurately recording information under time constraints. To manage these challenges, it's important to develop strong active listening skills, practice self-care to avoid burnout, and utilize organizational tools or templates for note-taking. Regular team debriefings and support from supervisors also help Call Listeners process difficult calls and continuously improve their performance.
What are the key skills and qualifications needed to thrive as a call listener, and why are they important?
To thrive as a Call Listener, you need strong active listening, attention to detail, and communication skills, often supported by a high school diploma or equivalent. Familiarity with call center software, customer relationship management (CRM) systems, and basic computer proficiency is typically required. Patience, empathy, and the ability to remain calm under pressure are crucial soft skills in this role. These abilities ensure accurate information capture, provide support to callers, and contribute to positive customer or client experiences.
What is the difference between Call Listener vs Call Center Agent?
| Aspect | Call Listener | Call Center Agent |
|---|---|---|
| Primary Role | Monitoring and analyzing calls for quality assurance | Handling customer inquiries and providing support |
| Required Skills | Active listening, communication, analytical skills | Communication, problem-solving, customer service |
| Work Environment | Call monitoring rooms, quality assurance departments | Call centers, customer service departments |
| Certifications | None typically required, but quality assurance training helpful | Customer service certifications often preferred |
While Call Listeners focus on monitoring and evaluating calls to ensure quality standards, Call Center Agents directly interact with customers to resolve issues and provide assistance. Both roles are essential in customer service operations but differ in responsibilities and daily tasks.
What does a call listener do?
A Call Listener is responsible for monitoring and evaluating phone calls, typically within customer service or call center environments. Their main tasks include listening to recorded or live calls to assess the quality of customer interactions, ensuring compliance with company policies, and identifying areas for improvement. Based on their evaluations, they provide feedback to staff and help develop training programs. This role is important for maintaining customer satisfaction and upholding service standards.
What are popular job titles related to Call Listener jobs in Georgetown, KY? For Call Listener jobs in Georgetown, KY, the most frequently searched job titles are:
What job categories do people searching Call Listener jobs in Georgetown, KY look for? The top searched job categories for Call Listener jobs in Georgetown, KY are:
- Full Time Ibex Global Call Center
- Part Time Etihad Airways Call Center
- Day Shift Expedia Call Center
- Temporary Comcast Call Center
- Monday Through Friday Online Inbound Call Center
- Executive Call Center Manager
- Afternoon Background Friendly Call Center
- Online Inbound Call Center
- Urgently Hiring Teen Call Center Agent
- Part Time Remote French Speaking Call Center
What cities near Georgetown, KY are hiring for Call Listener jobs? Cities near Georgetown, KY with the most Call Listener job openings:
Inside Sales Center Confirmation Agent - Lexington, KY
Lexington, KY • On-site
$20/hr
Full-time
Medical, Dental, Vision, Life, PTO
Re-posted 12 days ago
Job description
Join our Renewal by Andersen of Lexington, KY Inside Sales Center Team! RbA is the exclusive start-to-finish retail window and patio door replacement division of Andersen Corporation -the most recognized window brand in North America.
We are currently seeking two motivated and customer-focused Call Center Confirmation Agents to join our growing team.
Available Schedules
Position 1
Monday - Friday
8:00 AM - 5:00 PM OR 8:30 AM - 5:30 PM
This position is scheduled for full-time, 40 hours per week, with two days off each week. Occasional flexibility may be required based on business needs.
Compensation & Benefits
- Base Pay: $20 per hour
- Monthly Bonus Opportunity: Up to $1,000
- Paid Time Off
- 12 Paid Holidays
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Opportunities for professional development, training, and career advancement
Qualifications
- 1-2 years of call center or customer service experience preferred
- Follow a comfortable script
- Confirm appointments with homeowners via call or texting system
- Strong ability to work independently and stay self-motivated
- Excellent active listening and communication skills
- Detail-oriented with strong organizational abilities
- Positive attitude with strong problem-solving skills
- Energetic, versatile, and highly motivated
- Basic proficiency in Microsoft Office
Key Responsibilities
- Make inbound and outbound calls and send text messages to leads and existing customers to schedule in-home design consultation appointments
- Follow provided scripts and processes to accurately set qualified appointments
- Maintain accurate customer records and appointment details within internal databases
- Support Design Consultants by ensuring appointment information is complete and properly documented
- Deliver exceptional customer service to both internal and external customers in alignment with Renewal by Andersen's Signature Service Program
- Represent the company professionally and positively in every customer interaction
This role is ideal for someone who thrives in a fast-paced environment, enjoys helping people, and takes pride in creating an outstanding customer experience from the very first interaction.
$20 - $20 an hour
Base Pay: $20 per hour
Monthly Bonus Opportunity: Up to $1,000
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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