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Commission Inbound Call Center Jobs in Gadsden, AL

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Commission Inbound Call Center information

See Gadsden, AL salary details

$10

$14

$18

How much do commission inbound call center jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for commission inbound call center in Gadsden, AL is $14.16, according to ZipRecruiter salary data. Most workers in this role earn between $12.74 and $14.90 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Gadsden, AL? The most popular types of Inbound Call Center jobs in Gadsden, AL are:
What are popular job titles related to Commission Inbound Call Center jobs in Gadsden, AL? For Commission Inbound Call Center jobs in Gadsden, AL, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Gadsden, AL look for? The top searched job categories for Commission Inbound Call Center jobs in Gadsden, AL are:
What cities near Gadsden, AL are hiring for Commission Inbound Call Center jobs? Cities near Gadsden, AL with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Gadsden, AL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $29,445 per year, or $14.2 per hour.

Customer Experience Inside Sales Representative

Ridgeline Roofing and Restoration

Odenville, AL • On-site

$401/wk

Full-time

Medical, Life, Retirement, PTO

Re-posted 19 days ago

Job description

About Us
At Ridgeline Roofing & Restoration, we are committed to delivering an exceptional customer experience from the very first interaction. Our call center plays a critical role in connecting homeowners with our sales and project teams, and we foster a high-energy, accountable, and team-focused environment where performance and professionalism are valued.
About the Role
The Customer Experience Inside Sales Representative is the first point of contact for potential customers and a key driver of our sales pipeline. This role is responsible for handling inbound and outbound calls, delivering a positive and professional customer experience, and consistently setting qualified appointments for our sales and project teams.
This is a performance-driven, inside sales role ideal for someone with an outgoing, confident personality who enjoys engaging with people and initiating conversations through outbound calls. Clear expectations and accountability are tied directly to appointment-setting performance.
Our call center operates 7 days a week, with shifts scheduled between 7:00 AM and 7:00 PM. Schedule flexibility, including evenings and weekends, is required.
Requirements
Key Responsibilities
Customer Experience
  • Deliver a friendly, energetic, and professional experience on every call
  • Build rapport quickly through confident and engaging communication
  • Establish trust and clearly guide customers through next steps
  • Address customer questions and objections with professionalism and clarity

Inside Sales & Appointment Setting
  • Handle inbound calls, texts, and digital leads promptly
  • Make high-volume outbound calls daily to assigned leads and follow-up lists
  • Confidently ask for and secure appointments
  • Accurately qualify leads and schedule appointments according to company guidelines
  • Confirm and document all appointments within the CRM

Accountability & Performance
  • Meet or exceed individual appointment-setting goals
  • Maintain required outbound call volume and activity levels
  • Take ownership of assigned leads and follow-up tasks
  • Maintain accurate and detailed CRM documentation
  • Participate in coaching, training, and performance reviews

Team & Operations
  • Follow established scripts, processes, and quality standards
  • Communicate clearly and effectively with leadership and sales teams
  • Contribute to a positive, high-energy call center culture

Qualifications
  • Outgoing, confident personality with strong phone presence
  • Enjoys engaging with people and initiating conversations
  • Comfortable making outbound calls and asking for the appointment
  • Strong communication and listening skills
  • Goal-oriented with a high level of accountability
  • Reliable attendance and schedule flexibility
  • Basic computer skills and CRM proficiency

Preferred Experience
  • Inside sales, appointment setting, or call center experience
  • Customer service or customer experience background
  • Experience working in a performance-based environment

Compensation & Benefits
We offer a competitive compensation package, including:
  • Hourly pay
  • Performance-based bonus opportunities tied to appointments set, activity, and overall performance

Job Type
Full-time
Work Location
In-person (Call Center)
Benefits
  • Earn up to $70,000k +
  • 401(k)
  • Health insurance
  • Life insurance
  • Paid time off
  • Retirement plan+

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