Commission Inbound Call Center Jobs in Elkhart, IN

Job Posting End Date

09-04-2026

Please note the job posting will close on the day before the posting end date

Job Summary

Perform work associated with the installation, operation, testing and maintenance of advanced protection and control systems and related equipment with minimal supervision. Such devices and equipment includes but is not limited to digital relays, electromechanical relays, intelligent electronic devices, Station Disturbance Recorders (SDR), digital fault recorders (DFR), event recorders, RTU's and station SCADA systems, statistical load metering, telemetering and transducers. Additionally, install, maintain and operate all power line carriers (PLC), tone, pilot wire, fiber and associated P&C communications equipment. Respond to emergency call-outs and coordinate prompt restoration of service to customers as required. This list is not intended to limit assignment of work or the degree of supervision under all operating conditions. Employee may perform miscellaneous, related, and incidental work in addition to that specifically outlined below.

Job Description

Posted in a range of P&C Field Technologist -Senior role

What You'll Do:

Essential Job Functions & Tasks

Responsible for specialized and advanced work involved in planning, testing, receiving, storage, and repair of FACTS specific equipment. Serve as the FACTS SME for equipment such as control systems, cooling systems, power electronics and related equipment.

Commissioning:

AEP FACTS employees serve a key role during new projects assisting with the following: specification development, technical bid review/evaluation, design review, approve prints and other vendor documents, and commissioning the equipment in the field with support from local TFS.

Operation and Maintenance:

FACTS employees are responsible for providing oversight for local TFS crews in conducting preventative and corrective maintenance on FACTS Devices.

This includes completing the annual work plan maintenance as well as field troubleshooting.

This position will serve as one of the FACTS P&C field tech in the Eastern AEP footprint.

The essential job functions for this position are listed below:

• Coordinate/Schedule the annual FACTS maintenance work plan.
• Provide on-site support and assistance necessary for the maintenance and repair of existing FACTS equipment.
• Develop maintenance plans, inspection reports, and other documentation to record the maintenance and repair activities of the FACTS fleet.
• Support AEP's documentation plan and record keeping efforts as it relates to the FACTS/HVDC equipment.
• Procurement of replacement parts and manage warranty and service contact issues with vendors.
• Provide oversite for the installation and commissioning of new FACTS equipment.
• Lead in the investigation and remediation of equipment failures and operating events to ensure the reliability of FACTS equipment.
• Assist in the evaluation and performance analysis of FACTS equipment.
• Support new FACTS project activities from project specification and design through final in-service operation.
• Identify process improvement, asset renewal, and operational optimization plans for the existing FACTS devices.
• Promote and enforce the Company's Accident Prevention and Safety & Health Programs.
• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.

This position requires some travel. Travel is required to support the FACTS fleet, to meet with management and other stakeholders, to provide training to remotely located personnel (such as a dispatch center), and to meet with vendors.

International travel may be required in order to work with overseas vendors.

What We're Looking For:

Qualification requirements for an external candidate:

P&C Field Technologist

• Bachelor's degree in engineering in a program accredited by the Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology (ABET) OR
• Bachelor's degree in engineering technology in a program accredited by the Technology Accreditation Commission of the Accreditation Board for Engineering and Technology (ABET).
• Has typically acquired 2 or more years of related experience in work activities and projects requiring the application of engineering technology principles. Must successfully complete the Physical Abilities Test(PAT)

P&C Field Technologist Sr

• Bachelor's degree in engineering in a program accredited by the Engineering Accreditation Commission of the Accreditation Board for Engineering and Technology (ABET) OR
• Bachelor's degree in engineering technology in a program accredited by the Technology Accreditation Commission of the Accreditation Board for Engineering and Technology (ABET).
• Has typically acquired 6 or more years of related experience in work activities and projects requiring the application of engineering technology principles Must successfully complete the Physical Abilities Test(PAT)

Compensation Data

Compensation Grade:

SP20-007

Compensation Range:

$42.13 - $61.87

The Physical Demand Level for this job is: L - Light Work: Exerting up to 20 pounds of force occasionally and/or 10 to 12 pounds of force frequently, and/or greater than negligible up to 5-6 pounds of force constantly to move objects. Physical demand requirements are in excess of those for sedentary work. Even though the weight lifted may be only a negligible amount, a job should be rated Light Work: (1) When it requires walking or standing to a significant degree; or (2) when it requires sitting most of the time, but entails pushing and/or pulling of arm or leg c ontrols; and/or (3) when the job requires working at a production rate pace entailing the constant pushing and/or pulling of materials even though the weight of those materials is negligible. NOTE: The constant stress and strain of maintaining a production rate pace, especially in an industrial setting, can be and is physically demanding of a worker even though the amount of force exerted is negligible

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.