High school diploma or equivalent.
Required
Prior experience in a fast-paced call center environment.
Required
2
Years
Customer service related experience.
Required
2
Years
Experience adhering to ethical and confidentiality requirements
Required
1
Years
Excellent communication, patience and problem-solving abilities to help address taxpayer inquiries and diffuse difficult situations.
Required
Knowledge of tax regulations.
Desired
1
Years
Ability to analyze and troubleshoot tax-related inquiries.
Desired
1
Years
Associates or Bachelors Degree in accounting, finance, or related field.
Desired