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Commission Inbound Call Center Jobs in Crown Point, IN

Johnstone Supply

HVAC Call Center Representative

Crestwood, IL · On-site

$15.75 - $20.25/hr

Position Overview The Call Center Representative is responsible for handling inbound and outbound customer interactions, providing product support, processing orders, and delivering best-in-class ...

Enova International

Be Seen First

Call Center Sales Representative (Remote)

Chicago, IL · Remote

$17/hr

Following the completion of training, you will handle a significant volume of inbound calls ... Experience in a call center setting is preferred * Proficient in phone communication and verbal ...

New

NTT DATA Services

Call Center Senior Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

We are currently seeking a Call Center Senior Representative to join our team in Chicago, Illinois ... Serve as the primary point of contact for customers seeking assistance via inbound telephone calls ...

NTT DATA Services

Call Center Senior Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

We are currently seeking a Call Center Senior Representative to join our team in Chicago, Illinois ... Serve as the primary point of contact for customers seeking assistance via inbound telephone calls ...

NTT DATA Services

Call Center Senior Representative

Chicago, IL · On-site

$19.75 - $27.25/hr

We are currently seeking a Call Center Senior Representative to join our team in Chicago, Illinois ... Serve as the primary point of contact for customers seeking assistance via inbound telephone calls ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Crown Point, IN

Commission Inbound Call Center information

See Crown Point, IN salary details

$12

$16

$21

How much do commission inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for commission inbound call center in Crown Point, IN is $16.45, according to ZipRecruiter salary data. Most workers in this role earn between $14.81 and $17.36 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Crown Point, IN? The most popular types of Inbound Call Center jobs in Crown Point, IN are:
What are popular job titles related to Commission Inbound Call Center jobs in Crown Point, IN? For Commission Inbound Call Center jobs in Crown Point, IN, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Crown Point, IN look for? The top searched job categories for Commission Inbound Call Center jobs in Crown Point, IN are:
What cities near Crown Point, IN are hiring for Commission Inbound Call Center jobs? Cities near Crown Point, IN with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Crown Point, IN as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $34,206 per year, or $16.4 per hour.

HVAC Call Center Representative

Johnstone Supply | The Huestis-Meyers Group

Crestwood, IL

$15.75 - $20.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 18 days ago

Job description

About Us

At Johnstone Supply Huestis Meyers Group, our purpose is simple: Where people win. We partner with our customers, vendors, and team members to create an environment where everyone grows and succeeds together.

As a Call Center Representative, you are the first voice our customers hear and play a critical role in delivering an exceptional experience that builds trust, loyalty, and long-term relationships.

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Position Overview

The Call Center Representative is responsible for handling inbound and outbound customer interactions, providing product support, processing orders, and delivering best-in-class customer service. This role requires strong communication skills, attention to detail, and a proactive approach to solving problems and supporting sales growth.

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Key Responsibilities

Customer Service & Communication

Answer inbound calls with professionalism, energy, and accuracy

Provide exceptional customer service on every interaction

Respond to customer inquiries via phone, email, fax, and messaging platforms

Utilize voicemail and call-back systems to ensure timely follow-up

Maintain proper email etiquette and clear communication

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Sales Support & Customer Growth

Quote customers across all product lines accurately and efficiently

Offer current promotions, programs, and marketing initiatives on every call

Educate customers on products, services, and solutions to grow their business

Promote tools such as Prokeep, website ordering, and mobile app usage

Conduct outbound calls for events, trainings, and company initiatives

Identify upsell and cross-sell opportunities

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Operations & Systems

Utilize company platforms including Curri, Whale, email, fax, and Prokeep

Enter accurate notes on all tickets and customer interactions

Manage and maintain personal workflow, reporting, and call activity

Understand urgency levels and prioritize tasks accordingly

Maintain a clean and organized workspace

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Teamwork & Development

Participate in ongoing training, including JU online and in-person classes

Attend team meetings and actively contribute feedback

Collaborate with other departments and branches to support customer needs

Assist other locations or in-store operations when needed

Support company initiatives such as lost sales tracking

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Qualifications

Previous customer service or call center experience preferred

Strong communication and interpersonal skills

Ability to multitask and manage a high volume of calls

Comfortable learning new systems and adapting to change

Detail-oriented with strong organizational skills

Positive attitude and team-first mindset

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What We're Looking For

Someone who takes ownership and solves problems without passing them along

A team player who contributes, participates, and supports others

A self-starter who is motivated to learn, grow, and improve

A professional communicator who creates a positive experience for every customer

Someone who brings energy, accountability, and pride to their role every day

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Work Expectations

Consistent attendance and participation in trainings and meetings

Professional phone presence and communication at all times

Ability to remain seated for extended periods, with awareness to take breaks and reset as needed

Adherence to company policies, including workplace and safety guidelines

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Our Commitment to You

Ongoing training and development opportunities

A supportive team environment focused on growth

Opportunities to expand your role and career within the company

  • Blue Cross Blue Shield Health Insurance (after 90 days)
  • Vision, dental and other ancillary programs through Mutual of Omaha  (after 90 days)
  • Employer Sponsored Life Insurance ($50,000)  (after 90 days)
  • Employer sponsored Long Term Disability
  • 6 Paid Holidays
  • Up to 15 days vacation and sick time (after 90 days)
  • 401k Plan (3% 100% match, 4-5% 50% match)
  • Johnstone University online training
  • Johnstone University off-site training

Apply