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Commission Inbound Call Center Jobs in Cleveland, TN

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Commission Inbound Call Center information

See Cleveland, TN salary details

$10

$14

$19

How much do commission inbound call center jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for commission inbound call center in Cleveland, TN is $14.50, according to ZipRecruiter salary data. Most workers in this role earn between $13.08 and $15.29 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Cleveland, TN?

The most popular types of Inbound Call Center jobs in Cleveland, TN are:

What are popular job titles related to Commission Inbound Call Center jobs in Cleveland, TN?

For Commission Inbound Call Center jobs in Cleveland, TN, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Cleveland, TN look for?

The top searched job categories for Commission Inbound Call Center jobs in Cleveland, TN are:

What cities near Cleveland, TN are hiring for Commission Inbound Call Center jobs?

Cities near Cleveland, TN with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Cleveland, TN as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $30,163 per year, or $14.5 per hour.

Customer Service Representative-Onsite-Dayton, TN Office

Edfinancial Services

Dayton, TN • On-site

$22/hr

Other

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

EdFinancial rating

6.6

Company rating: 6.6 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

Job description

Position: Customer Service Representative
Location: Dayton, TN
Job Type: Full-Time
Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit - That's over $22/hour in total value, plus growth opportunities, training, and a supportive team environment!
Work Schedule: NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST):
  • Monday: 8:00 AM - 9:00PM
  • Tuesday - Wednesday: 8:00AM - 8:00PM
  • Thursday - Friday: 8:00AM - 6:00PM
  • Saturday - Sunday: Closed
About Edfinancial Services: At Edfinancial, we're more than a workplace - we're a mission-driven community helping people manage one of life's biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success.
  • 99% of entry-level employees who stay two years or more advance in their careers.
  • We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.
What You'll Do:
As a Customer Service Representative, you'll be the friendly, knowledgeable voice our customers depend on. You'll:
  • Handle inbound and outbound calls with professionalism and empathy.
  • Provide accurate, clear information about our products and services.
  • Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
  • Use sound judgment and strong communication skills to support each customer interaction.
  • Collaborate with your team to create a positive, high-quality work environment.
Why You'll Love Working Here
At Edfinancial, we don't just talk about culture - we live it. You'll join a community that values:
  • Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
  • Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
  • Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
  • Community: Company -sponsored clubs, fitness, reward programs, and community involvement
  • Potential to work remotely after on-site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards!
"I never imagined a call center could feel this positive - Edfinancial truly values its people."- Edfinancial Team Member
"The people here genuinely care - it feels like family."- Edfinancial Team Member
What We're Looking For:
  • Professional appearance and positive attitude
  • Strong communication and listening skills
  • Ability to deliver clear and accurate information to solve problems efficiently
  • Flexibility and availability during business hours
  • Basic computer proficiency
  • Ability to collaborate with teammates and leaders who want to see you succeed

Ready to Grow With Us? Join a team where your work has purpose, your leaders support you, and your growth is a priority.
Mission: Edfinancial strives to provide exceptional customer-driven products and services while always doing the right thing !

What EdFinancial employees say

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