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Commission Inbound Call Center Jobs in Champaign, IL

Pitch Health Solutions LLC

Transfer Agent

Champaign, IL · On-site +1

$25/hr

Earn commission for every billable transfer ( customer on call 3+ mins ). What We're Looking For * Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Pitch Health Solutions

Transfer Agent

Champaign, IL · Remote

Earn commission for every billable transfer ( customer on call 3+ mins ). What We're Looking For * Prior call center or transfer agent experience is strongly preferred. * Professional, reliable, and ...

Memorial Health

Electronic Technician III

Cisco, IL · On-site

$48.83/hr

... Commission. • Must apply color discrimination necessary to differentiate wire colors. • Must ... Repairs and installs present electronic systems and equipment as directed to include nursing call ...

Memorial Health

Electronic Technician III

Cisco, IL

$48.83/hr

... Commission. • Must apply color discrimination necessary to differentiate wire colors. • Must ... Repairs and installs present electronic systems and equipment as directed to include nursing call ...

Memorial Health

Electronic Technician III

Cisco, IL · On-site

$48.83/hr

... Commission. • Must apply color discrimination necessary to differentiate wire colors. • Must ... Repairs and installs present electronic systems and equipment as directed to include nursing call ...

All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Champaign, IL

Commission Inbound Call Center information

See Champaign, IL salary details

$12

$17

$23

How much do commission inbound call center jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for commission inbound call center in Champaign, IL is $17.36, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $18.32 per hour, depending on experience, location, and employer.

What does a commission inbound call center agent do?

A commission inbound call center agent handles customer calls related to sales, product inquiries, or support, earning commissions based on sales or performance metrics. They use communication skills and may utilize CRM tools to assist customers and close sales during calls.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Champaign, IL? The most popular types of Inbound Call Center jobs in Champaign, IL are:
What are popular job titles related to Commission Inbound Call Center jobs in Champaign, IL? For Commission Inbound Call Center jobs in Champaign, IL, the most frequently searched job titles are:
What job categories do people searching Commission Inbound Call Center jobs in Champaign, IL look for? The top searched job categories for Commission Inbound Call Center jobs in Champaign, IL are:
What cities near Champaign, IL are hiring for Commission Inbound Call Center jobs? Cities near Champaign, IL with the most Commission Inbound Call Center job openings:
Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Champaign, IL as of August 2026, with employment types broken down into 3% As Needed, 76% Full Time, 18% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,103 per year, or $17.4 per hour.

Customer Engagement Operations Partner

Left Lane Auto

Champaign, IL • On-site

$40K - $55K/yr

Full-time

Medical, Retirement, PTO

Posted 3 days ago

New

Job description

ABOUT THE ROLE
Left Lane Auto is a multi-brand, multi-location tire and automotive service platform built through acquisition. As we continue to grow, we're establishing a centralized Customer Engagement Center to support our brands, stores, and customers across multiple markets.
We're looking for a Customer Engagement Operations Partner to be the founding member of this new department. This is a unique opportunity to build a customer engagement function from the ground up—helping design the operating model, select technology, develop processes, and create an exceptional customer experience while partnering closely with store operations, marketing, and senior leadership.
Initially, you'll be highly hands-on, balancing strategy with execution as you help launch the function. As the Customer Engagement Center grows, this role is expected to evolve into a leadership position with a clear growth path.
The Customer Engagement Center will initially support outbound customer interactions—including appointment reminders, retention campaigns, customer follow-up, review generation, and marketing initiatives across all Left Lane Auto brands.
This role is based out of our Champaign, IL office
WHAT YOU’LL BE DOING:
  • In partnership with Operations, build the Customer Engagement Center by designing workflows, operating model, and customer engagement strategy.
  • Develop standard operating procedures, customer interaction standards, and brand-specific playbooks.
  • Develop outbound customer engagement programs including reminders, retention campaigns, win-back initiatives, review generation, and promotional outreach.
  • Partner with Marketing, Operations, and Store Leadership to improve customer experience and drive booked appointments.
  • Create KPI dashboards and performance reporting focused on service levels, conversion, customer satisfaction, and operational efficiency.
  • Identify opportunities for automation, AI, self-service, and process improvements.
  • Serve as the voice of the customer by identifying trends and recommending improvements.
WHAT YOU’LL BRING WITH YOU:
  • 5+ years of call center/customer service experience
  • Direct experience in both inbound and outbound operations (not just customer service — outbound sales, retention, or marketing campaign experience is essential)
  • Multi-brand, multi-location, or franchise/roll-up environment experience strongly preferred (retail, automotive services, home services, healthcare, or similar high-frequency, appointment-driven businesses)
  • Prior experience in leading teams is preferred, with focus and demonstrated ability to drive performance metrics and hold teams accountable
  • Experience managing Service Advisors and Technicians
  • Strong sales leadership and coaching ability
  • High level of business acumen and operational awareness
  • Strong willingness to embrace new programs and technologies
  • Competitive mindset with a passion for winning
  • Bilingual (English/Spanish) call center leadership experience, given the customer base many auto service brands serve
  • Must be authorized to work in the United States
WHAT YOU’LL GET IN RETURN:
  • Founding member of Left Lane Auto's Customer Engagement department, with an opportunity to build the function from the ground up.
  • High visibility with executive leadership.
  • Bilingual (English/Spanish) call center leadership experience, given the customer base many auto service brands serve
  • Clear path to a leadership role within the department
  • Full benefits package including health insurance, PTO, and 401(k) with company match
  • A high-performance, growth-focused culture

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