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Commission Inbound Call Center Jobs in Joliet, IL

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Connect with customers through inbound and outbound calls (as needed) * Educate consumers on ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

LHH US

Call Center Representative

Naperville, IL

$17.50 - $18/hr

Connect with customers through inbound and outbound calls (as needed) * Educate consumers on ... call center customer service experience * High volume environment with metrics/KPIs * Strong ...

Setup Winks

Call Center Representative

Chicago, IL

We are seeking a dedicated and enthusiastic Call Center Representative to join our customer service ... Answer inbound customer calls in a timely and courteous manner. * Resolve customer complaints by ...

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All JobsInbound Call Center JobsCommission Inbound Call Center JobsCommission Inbound Call Center Jobs in Joliet, IL

Commission Inbound Call Center information

See Joliet, IL salary details

$12

$16

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 26, 2026, the average hourly pay for commission inbound call center in Joliet, IL is $16.77, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.69 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are popular job titles related to Commission Inbound Call Center jobs in Joliet, IL?

For Commission Inbound Call Center jobs in Joliet, IL, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Joliet, IL look for?

The top searched job categories for Commission Inbound Call Center jobs in Joliet, IL are:

What cities near Joliet, IL are hiring for Commission Inbound Call Center jobs?

Cities near Joliet, IL with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Joliet, IL as of August 2026, with employment types broken down into 2% As Needed, 69% Full Time, 27% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $34,891 per year, or $16.8 per hour.

Member Care Representative - Inbound Call Center

Alliant

Chicago, IL • On-site

$22/hr

Other

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Alliant Insurance Services rating

8.7

Company rating: 8.7 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

72nd of 312 rated insurance

Job description

Job Title

This hybrid role serves as a trusted resource for credit union members, delivering personalized, consultative service primarily through phone interactions. The representative is responsible for creating a positive, seamless experience by understanding member needs, resolving concerns with empathy, and guiding members toward financial solutions that support their goals.

Member Experience & Relationship Building

Deliver exceptional, member-focused service by actively listening, demonstrating empathy, and building rapport in every interaction. Serve as a trusted advisor by identifying member needs and recommending appropriate products, services, and solutions. Issue Resolution & Service Excellence Address member inquiries with a focus on first call resolution. Handle sensitive or escalated conversations with professionalism, patience, and effective de-escalation techniques. Advocate for members by resolving concerns while maintaining compliance with all policies and regulatory requirements.

Transaction & Account Support

Accurately and efficiently process financial transactions. Assist with account maintenance activities such as balance inquiries, account updates, debit card services, and membership changes. Support members with opening and closing deposit accounts and related services.

Consultative Support & Financial Guidance

Evaluate member financial needs and provide guidance aligned with their goals. Educate members on available products, digital tools, and self-service options to enhance their overall experience. Exercise sound judgment when making decisions such as fee refunds within established guidelines.

Team Collaboration & Continuous Improvement

Partner with peers and leadership to foster a collaborative, service-oriented team environment. Contribute to continuous improvement efforts by sharing feedback, identifying opportunities, and supporting best practices.

Work Schedule

Monday – Friday: 8:00 AM – 9:00 PM Saturday: 10:00 AM – 3:00 PM

Education & Years of Experience Minimum - High School or Equivalent Minimum - 1 Year Banking, Retail, Customer Service or Related Preferred - 1 Year Call Center within a Financial Services Environment

Compensation & Benefits: Typical hiring range: $22.00 per hour. Actual compensation will be determined using factors such as experience, skills & knowledge. Benefits: Alliant provides a benefits package including health care, vision, dental, and 401k with employer match including: Annual performance bonus Work from home up to 3 days a week Paid parental leave Employee discount programs Time off including paid personal and sick days 11 paid holidays Education reimbursement *Note that eligibility and cost of benefits can vary depending on the number of regularly scheduled hours, and job status such as regular full-time, regular part-time, or temporary employment.

What Alliant Insurance Services employees say

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