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Commission Inbound Call Center Jobs in Illinois (NOW HIRING)

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Commission Inbound Call Center information

See Illinois salary details

$12

$16

$22

How much do commission inbound call center jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for commission inbound call center in Illinois is $16.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.14 and $17.69 per hour, depending on experience, location, and employer.

What is a commission inbound call center job?

Commission inbound call center jobs are positions where employees handle incoming calls from customers, usually providing support, information, or sales assistance, and earn part or all of their income through commissions based on performance metrics such as sales or successful customer interactions. Unlike traditional hourly or salaried call center roles, these positions incentivize employees to achieve targets, such as closing sales or upselling products, in addition to providing customer service. This structure can offer higher earning potential for those who are motivated and effective in a fast-paced, results-driven environment.

What are the key skills and qualifications needed to thrive as a commission inbound call center representative, and why are they important?

To thrive as a Commission Inbound Call Center Representative, you need strong communication skills, active listening, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and sales tracking tools is often required. Outstanding soft skills include resilience, patience, and persuasive interpersonal abilities to handle challenging calls and convert inquiries into sales. These competencies are crucial for delivering excellent customer experiences, meeting sales targets, and maximizing commission opportunities.

What are some common challenges faced by commission-based inbound call center agents, and how can they be overcome?

Commission-based inbound call center agents often face the challenge of balancing customer service with sales targets, as their earnings depend on closing sales or upselling during calls. High call volumes and varying customer needs require strong communication and multitasking skills. Overcoming these challenges involves staying organized, actively listening to customer concerns, and continually improving product knowledge and sales techniques. Supportive team environments and regular coaching sessions can also help agents refine their approach and boost performance.

What is the difference between Commission Inbound Call Center vs Customer Service Representative?

AspectCommission Inbound Call CenterCustomer Service Representative
Primary FocusHandling inbound sales calls and earning commissionsProviding support and assistance to customers
CompensationBase pay plus commissions based on salesTypically hourly wage or salary, with some bonuses
Work EnvironmentCall center setting, sales-drivenOffice or remote, service-oriented
Required SkillsSales techniques, communication, persuasionCommunication, problem-solving, patience

While both roles involve inbound calls, Commission Inbound Call Center agents focus on sales and earning commissions, whereas Customer Service Representatives primarily provide support and assistance without sales targets. The roles differ mainly in their goals, compensation structure, and skill emphasis.

What are the most commonly searched types of Inbound Call Center jobs in Illinois?

The most popular types of Inbound Call Center jobs in Illinois are:

What are popular job titles related to Commission Inbound Call Center jobs in Illinois?

For Commission Inbound Call Center jobs in Illinois, the most frequently searched job titles are:

What job categories do people searching Commission Inbound Call Center jobs in Illinois look for?

The top searched job categories for Commission Inbound Call Center jobs in Illinois are:

What cities in Illinois are hiring for Commission Inbound Call Center jobs?

Cities in Illinois with the most Commission Inbound Call Center job openings:

Commission Inbound Call Center jobs near you
Infographic showing various Commission Inbound Call Center job openings in Illinois as of August 2026, with employment types broken down into 2% As Needed, 82% Full Time, 14% Part Time, and 2% Contract. Highlights an 94% Physical, 3% Hybrid, and 3% Remote job distribution, with an average salary of $34,934 per year, or $16.8 per hour.

Call Center Agent

ampliFI Loyalty Solutions

Naperville, IL

$18.50/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

Job description

Overview
As a Call Center Agent the role is a key part of the ampliFI team, representing clients and delivering on the promise of exceptional cardholder engagement. The position involves creating positive first impressions and building strong, lasting relationships by providing prompt, friendly, professional, and personalized service whether over the phone, via email, or through chat. Responsibilities include assisting members participating in clients’ Reward Programs, answering questions, guiding them through the process, and ensuring they feel heard, supported, and valued at every step. This role requires being on-site weekly from Tuesday through Thursday following completion of training.
Training Schedule
The training program begins with a 3-week, paid, in-person session at the Naperville, IL headquarters, held Monday through Friday from 9:00 a.m. to 5:00 p.m.
Post-Training Work Schedules
Upon completion of the 3-week, in-person training program, participants will have access to one of the following call center schedules:
  • Schedule 1: Tuesday through Friday 11am-7:30pm and Saturday 9am-5:30pm (Monday/Sunday Off)
  • Schedule 2: Thursdays through Monday 8am-4:30pm (Tuesday/Wednesday Off)
  • Schedule 3: Tuesday through Saturday 10:30am-7pm (Sunday/Monday Off)
  • Schedule 4: Monday through Friday 11am-7:30pm (Sunday/Saturday Off)
Responsibilities
  • Serves as the first point of contact, driving exceptional member experiences.
  • Guide customers through inquiries by gathering information and leading them toward a resolution.
  • Communicate clearly and professionally explaining procedures, answering questions, and offering helpful information.
  • Handle inbound calls for Reward order entry, general program support, and website-related assistance.
  • Provide accurate details about Reward Loyalty program terms and conditions.
  • Make outbound calls to follow up on customer requests or help resolve outstanding issues.
  • Participate in outbound call campaigns when needed.
  • Deliver every interaction with patience, empathy, and excellent service.
  • Juggle multiple systems, client programs, and tasks with ease.
  • Uphold company standards by maintaining accuracy, quality, and compliance.
  • Stay sharp by reviewing updated Reward descriptions, job aids, and ongoing ampliFI training.
Essential Skills and Experience
  • High school degree or higher.
  • Excellent verbal and written communication skills, with the ability to explain procedures clearly.
  • Proficiency in basic computer applications.
  • Strong problem-solving and troubleshooting abilities.
  • Ability to manage multiple tasks, systems, and priorities simultaneously.
  • Accurate data entry and recordkeeping.
  • Conflict resolution and issue escalation skills.
Preferred Skills and Experience
  • Familiarity with outbound call campaigns and customer follow-up procedures.
Key Competencies and Attributes
  • Empathy, patience, and professionalism in all customer interactions.
  • Adaptability and comfort working in a fast-paced, dynamic environment.
  • Positive attitude, resilience, and solution-oriented mindset.
  • Team collaboration and willingness to support peers.
  • Attention to detail and commitment to quality.
  • Proactive approach to anticipating customer needs and resolving issues.
Work Arrangement
  • Based at ampliFI’s Naperville, IL Corporate office, this hybrid role requires onsite reporting Tuesday-Thursday weekly.
Physical Requirements
This role involves sitting or standing for extended periods, using computers, phones, and other office equipment. Visual acuity and manual dexterity are needed for reading documents and handling materials. Occasional lifting of items up to 20 lbs. and frequent phone communication is required.
Other Duties
Duties, responsibilities, and activities are not all encompassing and may change at any time with or without notice. To perform this job successfully, an individual must be able to satisfactorily carry out each essential duty. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential job functions
The compensation range listed below represents the potential salary for this role at the time of posting. However, the final salary may be higher or lower than the stated range, and this range may be adjusted in the future. An employee’s placement within the salary range will depend on various factors, including but not limited to relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any applicable collective bargaining agreements, and the needs of the business or organization. The salary range for this role is $19/ hour.
About ampliFI
At ampliFI Integrity guides every decision, Curiosity drives innovation, and Advocacy ensures we always put our clients and teammates first. We foster a supportive, fun workplace where your contributions are valued, and your growth is encouraged.
ampliFI provides fully outsourced, customized credit and debit card loyalty programs exclusively focused on banks and credit unions nationwide. For nearly two decades, we have delivered compelling rewards programs, unique earn and burn opportunities and card-linked programs to leverage merchant funded offers. Here at ampliFI, we are always looking for more great people to be a part of the relentless pursuit of excellence in everything we do.
Benefits and Perks
  • Competitive pay plus 401(k) with employer match
  • Medical, dental, vision, and life insurance
  • Voluntary café plans, including voluntary life, accident, hospital, critical care, and parking/transit options
  • Tuition Reimbursement
  • Paid time off, company holidays, and parental leave
  • Employee Assistance Program
  • Hybrid work environment with flexible hours
  • Onsite perks including gym access and snacks
  • Employee recognition programs celebrating milestones and achievements
  • Growth opportunities within a supportive, team-oriented environment
ampliFI Loyalty Solutions embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills because we believe that the more inclusive we are, the greater impact we can make together.

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