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Commission Customer Support Jobs in Alaska (NOW HIRING)

iCIMS

Customer Success Manager

Juneau, AK · On-site

$70K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Deliver adoption insights and success narratives to support Account Management in EBRs/QBRs and ... In addition, the estimated on-target earnings ("OTE"), which includes base salary and commissions ...

The Aleut Corporation

Warehouse Technician

Fairbanks, AK · On-site

$20 - $26/hr

  • Dental

  • Vision

  • Life

  • Retirement

Commission and activate off-grid solar systems with customers. * Assist customers with load out ... Provide basic technical support to customers, including troubleshooting software, hardware, and ...

Aleut Energy LLC

Warehouse Technician

Fairbanks, AK

$20 - $26/hr

Commission and activate off-grid solar systems with customers. * Assist customers with load out ... Provide basic technical support to customers, including troubleshooting software, hardware, and ...

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All JobsCustomer Support JobsCommission Customer Support JobsCommission Customer Support Jobs in Alaska

Commission Customer Support information

What is the difference between Commission Customer Support vs Sales Support Specialist?

AspectCommission Customer SupportSales Support Specialist
Primary RoleAssist customers with commission-related inquiries, resolve issues, and provide product supportSupport sales teams by managing client accounts, preparing sales materials, and facilitating sales processes
Required SkillsCustomer service, communication, knowledge of commission structuresCustomer service, sales knowledge, CRM proficiency
Work EnvironmentCall centers, customer support departments, online supportSales offices, client-facing roles, online platforms
CertificationsCustomer service certifications, industry-specific knowledgeSales certifications, CRM training

While both roles involve customer interaction and support, Commission Customer Support focuses on assisting clients with commission-related issues, whereas Sales Support Specialists primarily aid sales teams and manage client accounts to facilitate sales processes.

What are the most commonly searched types of Customer Support jobs in Alaska?

The most popular types of Customer Support jobs in Alaska are:

What cities in Alaska are hiring for Commission Customer Support jobs?

Cities in Alaska with the most Commission Customer Support job openings:

Commission Customer Support jobs near you

Business Development Representative (Underground Mining)

SMS Equipment, Inc.

Anchorage, AK • On-site

$75K/yr

Full-time

Re-posted 17 days ago

Job description

At SMS Equipment, the Underground Mining Business Development Representative is the primary commercial point of contact for hard rock underground mining customers. The incumbent is responsible for driving sales of underground mining equipment and supporting after sales, and product support, activities through specialized technical expertise, product applications, and integration with the customer's operations.
Work Location: Anchorage, AK
Salary: $75,000 annually plus commission, with a first-year earnings guarantee of $100,000 (base salary + guaranteed commission).
Work arrangement: This role can be remote with travel throughout the assigned territory.
This role requires frequent travel within your assigned territory.
What You'll Do
  • Identify sales opportunities / manage new equipment sales by working closely with management to establish sales targets and implement action plans aligned with economic trends and product innovations. Develop detailed sales forecasts, budgets, and prospect reports to support business planning. Prepare compelling sales presentations, contracts, and proposals, including proactive equipment replacement solutions.
  • Support product after-sales activities by acting as the primary point of contact for customer products and services. Provide parts and service proposals, serve as a technical resource for customers, and ensure clear communication of performance standards. The incumbent must understand equipment component life cycles in order to make proactive recommendations to customers, present new technologies and product line improvements, and assist customers with systems such as KomTrax and VHMS.
  • Provide on-site customer support by liaising between branch operations and customer workflows, identifying and resolving service gaps. Engage in customers' day-to-day operations to fully understand future needs and align SMS Equipment service offerings accordingly. Lead strategic and operational meetings to ensure seamless collaboration and continuous improvement in customer support.
  • Build and strengthen customer relationships by developing and implementing sales initiatives to maintain and grow relationships with existing and prospective customers. Ensure consistent communication with customers by addressing operational challenges and gathering feedback to improve SMS Equipment services and offerings.

What You Bring
The ideal candidate will bring demonstrated ability to meet personal and team sales targets and knowledge of equipment life-cycle management and proactive maintenance strategies for underground mining equipment. Additional qualifications include:
  • Proficiency with Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) systems to maintain accurate customer data
  • Ability to prepare detailed proposals, budgets, and sales forecasts
  • Expertise in the sales process, including creating presentations, contracts, and proposals
  • Ability to build strong, long term relationships with customers at various organizational levels
  • Experience using structured sales approaches, such as the IMPACT sales process
  • Ability to identify gaps in customer workflows and propose actionable solutions
  • Analytical mindset to align customer needs with business objectives
  • Excellent communication skills to liaise between customers and internal teams
  • Ability to explain technical concepts to both technical and non technical audiences
  • Team oriented approach to collaborate with branch operations, management, and other departments
  • Proactive approach to identifying efficiency and improvement opportunities
  • Ability to foster high levels of customer satisfaction through effective relationship building
  • Commitment to professional development and participation in industry related events
  • Strong organizational skills to manage forecasts, call schedules, and customer reporting
  • Attention to detail in maintaining equipment data and ensuring seamless service delivery
  • Ability to manage multiple tasks effectively in a fast paced environment
  • Valid driver's license and the flexibility to travel regularly and adapt to diverse customer environments

This position is classified as an Individual Contributor role in SMS Equipment's competency framework, requiring demonstration of core competencies (customer focus, collaboration, and technical/functional expertise).
At SMS Equipment, safety is one of our core values and we care for each other, without exception. Our successful candidate is intrinsically motivated and committed to making safe choices when completing all tasks.
Pre-Employment Requirements
Candidates may be required to complete:
  • Pre employment medical questionnaire
  • Drug and Alcohol test
  • 5-year commercial drivers abstract
  • Credit and Criminal Record Check

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.
We thank all applicants for their interest. Only those selected to proceed to the next stage of the recruitment process will be contacted.
At SMS Equipment, the right partnership makes everything possible. We're committed to building a diverse and inclusive team and encourage applications from all qualified individuals. Join us and bring your expertise to an organization that values safety, authenticity, innovation, performance, and respect.
SMS Equipment offers rewarding careers in the heavy equipment industry across North America. As the largest Komatsu dealer in North America, SMS Equipment gives you the opportunity to represent world-class quality in our product offerings and customer service. A few of the many benefits of working with SMS Equipment include competitive wages and a comprehensive group benefits plan.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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