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Commission Customer Service Email Response Jobs in Maple Ridge, BC

AlgaeCal

Email Marketing Leader

Vancouver, BC

If that sounds like you - and you're passionate about increasing customer lifetime value, reducing ... Direct response marketing experience. * Familiarity with reward and subscription programs, loyalty ...

AlgaeCal

Email Marketing Leader

Vancouver, BC · On-site

If that sounds like you -- and you're passionate about increasing customer lifetime value, reducing ... Direct response marketing experience. * Familiarity with reward and subscription programs, loyalty ...

GoFor

Customer Service Representative

Langley, BC · On-site

Customer ServiceRepresentatives will receive and process inbound phone calls, texts, emails, or ... Efficiently respond to inbound service requests whilecomplying withestablished service levels.

GoFor

Customer Service Representative

Langley, BC

Customer ServiceRepresentatives will receive and process inbound phone calls, texts, emails, or ... Efficiently respond to inbound service requests whilecomplying withestablished service levels.

Bunzl

Customer Service Representative

Pitt Meadows, BC

CA$45K - CA$47K/yr

Related duties involving customer service contact, via telephone, email, fax or regular mail. * Fill in across divisions and departments in order to provide exceptional service to our customers.

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All JobsCommission Customer Service Email Response JobsCommission Customer Service Email Response Jobs in Maple Ridge, BC

Commission Customer Service Email Response information

What are the key skills and qualifications needed to thrive as a Commission Customer Service Email Response representative, and why are they important?

To thrive in Commission Customer Service Email Response, you need strong written communication skills, attention to detail, and a background in customer service or a related field. Familiarity with customer relationship management (CRM) systems, email management tools, and sometimes e-commerce platforms is typically required. Patience, problem-solving ability, and a customer-focused attitude are crucial soft skills for handling inquiries effectively. These skills ensure prompt, accurate, and positive interactions that drive customer satisfaction and support commission-based business objectives.

How do I become a customer service chat agent?

To become a customer service chat agent, you typically need strong communication skills, basic computer proficiency, and experience with chat or messaging platforms. Many employers require a high school diploma or equivalent and may provide training on specific tools or company policies. Customer service roles often value patience, problem-solving abilities, and the ability to work in a fast-paced environment.

What is the difference between Commission Customer Service Email Response vs Customer Support Specialist?

AspectCommission Customer Service Email ResponseCustomer Support Specialist
CredentialsHigh school diploma or equivalent; communication skillsHigh school diploma or higher; communication and problem-solving skills
Work EnvironmentOffice or remote; email-based communicationOffice or remote; multi-channel support including email, chat, phone
Industry UsageSales, commission-based companies, retailVarious industries including tech, retail, services
Primary FocusResponding to customer emails regarding commissions and sales inquiriesAssisting customers with product issues, inquiries, and support

While both roles involve customer communication, Commission Customer Service Email Response focuses specifically on handling email inquiries related to commissions and sales, often within sales-driven environments. Customer Support Specialist has a broader scope, addressing various customer issues across multiple channels. Understanding these differences helps employers and job seekers target the right skills and expectations for each role.

How to respond to customer service emails?

A Commission Customer Service Email Response role involves addressing customer inquiries professionally and promptly. Effective responses are clear, concise, and address the customer's concerns, often using templates or scripts, and require good communication skills and familiarity with customer service tools. Maintaining a polite tone and providing accurate information helps ensure customer satisfaction and resolution.

What are some common challenges faced in a Commission Customer Service Email Response role, and how can I best prepare for them?

One common challenge in a Commission Customer Service Email Response role is managing a high volume of customer inquiries while maintaining accuracy and a professional tone, as your performance may directly impact your commission. It’s important to develop strong organizational and time management skills to prioritize urgent requests and resolve issues efficiently. Additionally, understanding the company’s products, services, and policies thoroughly helps ensure you can provide clear and helpful responses that drive both customer satisfaction and commission opportunities. Regularly collaborating with sales and technical teams can also help you stay informed and address complex customer concerns more effectively.

Is CSR a good entry level position?

Customer Service Representative (CSR) positions are often considered good entry-level roles because they typically require minimal prior experience and focus on communication and problem-solving skills. These roles can provide valuable customer interaction experience and may lead to advancement within a company. However, the job can be repetitive and may require handling difficult customers.

What is the 10/5/3 rule in customer service?

The 10/5/3 rule in customer service emphasizes responding to customer inquiries within 10 minutes, maintaining a friendly tone within 5 minutes, and resolving issues within 3 hours. Customer service representatives should prioritize prompt, courteous, and efficient communication to enhance customer satisfaction.
What job categories do people searching Commission Customer Service Email Response jobs in Maple Ridge, BC look for? The top searched job categories for Commission Customer Service Email Response jobs in Maple Ridge, BC are:
What cities near Maple Ridge, BC are hiring for Commission Customer Service Email Response jobs? Cities near Maple Ridge, BC with the most Commission Customer Service Email Response job openings:
Commission Customer Service Email Response jobs near you

Customer Service Representative

Pattison Food Group

Langley, BC

CA$45K - CA$56K/yr

Full-time

Retirement

Posted 29 days ago

Job description

Come join Pattison Food Group Ltd., aJim Pattisonbusiness, and Canada's largest Western-based provider of food and health products.

Pattison Food Group Ltd. is a certified Great Place to Work and consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We have an exciting opportunity for a full-time Customer Service (Call Centre) Representative to join our Customer Service team in Langley, BC.

Reporting to the Customer Service Supervisor, you will be responsible for answering incoming customer phone calls and email inquiries and working closely with internal stakeholders to provide our customers with timely and accurate responses. This role requires exceptional communication, organizational, and troubleshooting skills. No sales required!

The call center operates 7 days a week. Shifts are scheduled two weeks in advance. All successful candidates must be available to work various shifts - including evenings, weekends, and statutory holiday - based on business requirements.

Our full-time position requires 5 shifts (8 hours) between the operating hours of:

  • Monday to Thursday from 6:00 am to 8:00 pm

  • Friday to Sunday from 6:00 am to 6:00 pm

You will be responsible for:

  • Resolving and tending to customer comments, questions, concerns and requests by telephone and email.

  • Documenting and tracking compliments, complaints, requests for assistance, product, and service inquiries.

  • Teaching customers how to use our websites and phone apps.

  • Working closely with our Ecommerce Team Leads and Personal Delivery Assistants to resolve customer concerns regarding online shopping orders.

  • Applying credits to accounts for missing and returned products and resolving billing issues.

  • Providing support for the Bulk Gift Card program and reception coverage.

You have:

  • A minimum of 1-2 years of experience in customer service.

  • Proficiency with Microsoft Outlook, Excel, and Word.

  • The ability to type a minimum of 50 WPM.

  • Previous call center experience is an asset.

You are:

  • Outgoing and love to interact with customers over the phone.

  • A great multitasker who thrives in a fast-paced environment.

  • Analytical and critical thinker with strong problem-solving abilities.

  • Excellent in both verbal and written communication.

  • Able to adapt and learn new skills within an always-changing and fast-paced environment.

What we offer:

In addition to a highly competitive salary, we offer a great range of benefits, a company pension plan, free parking, exclusive team member offers, and opportunities for development and career progression.

If you're looking to join a team that puts people first, you're in the right place. Apply online today!

IND6


Compensation Details:

$45,356.00 - $56,695.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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