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Commission Cruise Line Reservation Jobs (NOW HIRING)

Princess Cruises

Jr Asst Food Beverage Manager

New York, NY · On-site

$52K - $70K/yr

As the world's leading cruise line, we understand that our guests have high expectations of us, and ... Promote the use of the Dining Reservation System and MedallionClass apps to enhance guest ...

Windstar Cruises

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... This position is responsible for managing the full booking lifecycle -- from reservation creation ...

Windstar Cruises

Supervisor of Operations

Miami, FL · On-site

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... This position is responsible for managing the full booking lifecycle - from reservation creation ...

Windstar Cruises

International Lead

Miami, FL · On-site

$15.50 - $18.75/hr

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... Provide daily back up support to the inbound reservation agents and management via the lead line ...

Windstar Cruises

International Lead

Miami, FL · On-site

$15.50 - $18.75/hr

Overview Awarded World's Best Small Ship Cruise line, Windstar Cruises is known for intimate yacht ... Provide daily back up support to the inbound reservation agents and management via the lead line ...

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How much do commission cruise line reservation jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for commission cruise line reservation in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a commission cruise line reservation agent?

To thrive as a Commission Cruise Line Reservation Agent, you need strong sales skills, attention to detail, and knowledge of travel industry practices, often supported by experience in customer service or hospitality. Familiarity with reservation systems (such as Sabre or Amadeus), CRM software, and booking platforms is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help agents build rapport and efficiently address client needs. These abilities are crucial for maximizing bookings, ensuring customer satisfaction, and earning commissions in a competitive travel market.

What are some common challenges faced by commission cruise line reservation agents, and how can they be managed effectively?

Commission Cruise Line Reservation agents often face challenges such as handling high call volumes during peak travel seasons, staying updated on rapidly changing cruise offerings, and resolving customer issues promptly. Effective management of these challenges involves strong multitasking skills, continuous learning about new itineraries and promotions, and leveraging reservation software efficiently. Additionally, building rapport with clients and collaborating closely with sales and customer service teams can help ensure bookings are accurate and customer satisfaction remains high.

What is a commission cruise line reservation agent?

Commission Cruise Line Reservation agents are professionals who assist customers in booking cruises and related travel services, often working for travel agencies or directly with cruise lines. They guide clients through cruise options, itineraries, pricing, and promotions, ensuring a smooth booking process. These agents typically earn a commission based on the cruises or packages they successfully sell. Their role requires strong customer service skills, knowledge of cruise products, and attention to detail to match clients with the best travel experiences.

What is the difference between Commission Cruise Line Reservation vs Cruise Sales Agent?

AspectCommission Cruise Line ReservationCruise Sales Agent
CredentialsCustomer service experience, reservation systems knowledgeSales experience, customer service skills
Work EnvironmentCall centers, online booking platformsTravel agencies, cruise ships, or online
Industry UsageBooking and managing reservations for cruise linesPromoting and selling cruise packages to clients

Commission Cruise Line Reservation roles focus on managing bookings and customer service within cruise lines, often via reservation systems. Cruise Sales Agents actively promote and sell cruise packages, often working in travel agencies or directly with clients. While both roles require customer service skills, the reservation role emphasizes booking management, whereas sales agents focus on sales and client acquisition.

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Commission Cruise Line Reservation jobs near you
Infographic showing various Commission Cruise Line Reservation job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Jr Asst Food Beverage Manager

Princess Cruises

New York, NY • On-site

Other

Re-posted 14 days ago

Princess Cruises rating

4.8

Company rating: 4.8 out of 10

Based on 13 frontline employees who took The Breakroom Quiz

9th of 9 rated cruise lines

Job description

Description
By applying to this position, your application will be submitted to Princess Cruises' internal Talent Acquisition team.
A professional recruiter will contact you shortly if your qualifications align with our hiring requirements.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
We appreciate your patience as we carefully review each candidate.
Set a course for adventure with Princess Cruises! The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe. 
 
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can. 
 
As a member of the Princess Family, you’ll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.

Key Responsibilities
  • Drive Beverage Excellence: Consistently exceed defined beverage targets by fostering a personalized, guest- and teammate-centric service culture, while identifying and eliminating service friction points.
  • Service Recovery Ownership: Take full accountability for any negative service interactions, ensuring timely, effective, and personalized resolutions are implemented, documented, and escalated appropriately.
  • Technology Utilization: Champion the use of Princess MedallionClass products, services, and applications to enhance guest engagement and streamline service delivery.
  • Operational Oversight: Monitor and support accurate and prompt order processing through onboard POS systems, providing guidance and troubleshooting as needed.
  • Inventory & Stock Management: Lead bar counts in high-traffic areas, ensure bar food and consumables are ordered in line with business needs, and prevent overstocking or expiration.
  • Revenue Optimization: Analyze voyage financial performance, provide feedback to the Bar Manager, and identify revenue opportunities based on guest behavior and onboard trends.
  • Special Event Coordination: Accurately manage and reconcile guest orders for premium experiences such as Champagne Waterfall, Chef’s Table, and Catering Transfers.
  • System Accuracy: Ensure timely and precise input of transfers and B&U in Crunchtime, reporting any discrepancies or trends to the Bar Manager.
  • Crew Sales Management: Conduct Crew Cambusa sales in line with Princess Ways standards, ensuring all transactions are properly documented for transparency.
  • Sales Monitoring: Track and support the sale of beverage packages, especially during the initial days of each voyage.
  • Training & Systems Support: Promote the use of the Dining Reservation System and MedallionClass apps to enhance guest experience, maximize venue capacity, and streamline operations.
  • Staffing & Scheduling: Assist in ensuring optimal staffing and execution of beverage service across all venues, including lounges, dining rooms, crew areas, and open decks.
  • Venue Standards: Maintain high standards of setup, ambiance, and cleanliness across all beverage outlets.
  • Workforce Planning: Review bar schedules with supervisors to identify staffing gaps and ensure alignment with the food and entertainment schedule.

Skills, Knowledge & Expertise
  • Minimum one (1) year of proven experience as Assistant Food & Beverage Manager or in similar roles in high-volume F&B operations (Hotel/Hospitality related fields or Cruise Industry).
  • Strong analytical skills - Candidates must be able to assist in the day-to-day logistics of Beverage Svc to increase productivity.
  • Strong problem-solving skills - Candidates must be able to solve customer complaints and provide support to staff members.
  • Strong customer service skills - Candidates must be able to interact with customers regularly, greeting them and addressing their complaints.
  • Fluent English Language Skills, both verbal and written.
  • Advanced computer skills involve using MS Office programs, F&B management software, POS).
  • Preferably a graduate of a recognized hotel/catering/culinary school.
  • Understanding of the foundation of guest service; ability and willingness to deliver outstanding service to our guests. 
  • Personable communicator with outstanding social skills and a warm, friendly, and caring personality. 
  • Ability to continuously surprise and delight guests throughout their cruise experience. 
  • Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.


Job Benefits
Embark on a career adventure like no other! As part of the Princess Cruises team, you’ll enjoy:
  • A competitive salary package.
  • Your comfortable double cabin - your space to relax and recharge.
  • Company-paid travel to and from the ship, so you can focus on the journey ahead.
  • Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
  • A vibrant recreation and welfare program designed to support your well-being and work-life balance.
  • Access to exceptional learning and development opportunities to grow your skills and advance your career.
  • The chance to travel the world, exploring exciting destinations while doing what you love.
  • A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that’s passionate about delivering unforgettable experiences—both for our guests and for one another.

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