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Commission Cruise Line Reservation Jobs (NOW HIRING)

Knowledge of travel/cruise industry and reservation/revenue management systems, Essbase and Hyperion preferred ABOUT NCLH Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise ...

Guest Services Specialist

Plantation, FL · On-site

$13.75 - $18/hr

Coordinate with the accounting team any payment processing, refunds and commission payments ... Proficiency in reservation systems (e.g., Sabre, Amadeus, or proprietary cruise line systems) is a ...

New

Guest Services Specialist

Plantation, FL · On-site

$13.75 - $18/hr

Coordinate with the accounting team any payment processing, refunds and commission payments ... Proficiency in reservation systems (e.g., Sabre, Amadeus, or proprietary cruise line systems) is a ...

New

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Commission Cruise Line Reservation information

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How much do commission cruise line reservation jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for commission cruise line reservation in the United States is $17.44, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a commission cruise line reservation agent?

Commission Cruise Line Reservation agents are professionals who assist customers in booking cruises and related travel services, often working for travel agencies or directly with cruise lines. They guide clients through cruise options, itineraries, pricing, and promotions, ensuring a smooth booking process. These agents typically earn a commission based on the cruises or packages they successfully sell. Their role requires strong customer service skills, knowledge of cruise products, and attention to detail to match clients with the best travel experiences.

What are the key skills and qualifications needed to thrive as a commission cruise line reservation agent?

To thrive as a Commission Cruise Line Reservation Agent, you need strong sales skills, attention to detail, and knowledge of travel industry practices, often supported by experience in customer service or hospitality. Familiarity with reservation systems (such as Sabre or Amadeus), CRM software, and booking platforms is typically required. Excellent communication, problem-solving abilities, and a customer-oriented mindset help agents build rapport and efficiently address client needs. These abilities are crucial for maximizing bookings, ensuring customer satisfaction, and earning commissions in a competitive travel market.

What are some common challenges faced by commission cruise line reservation agents, and how can they be managed effectively?

Commission Cruise Line Reservation agents often face challenges such as handling high call volumes during peak travel seasons, staying updated on rapidly changing cruise offerings, and resolving customer issues promptly. Effective management of these challenges involves strong multitasking skills, continuous learning about new itineraries and promotions, and leveraging reservation software efficiently. Additionally, building rapport with clients and collaborating closely with sales and customer service teams can help ensure bookings are accurate and customer satisfaction remains high.

What is the difference between Commission Cruise Line Reservation vs Cruise Sales Agent?

AspectCommission Cruise Line ReservationCruise Sales Agent
CredentialsCustomer service experience, reservation systems knowledgeSales experience, customer service skills
Work EnvironmentCall centers, online booking platformsTravel agencies, cruise ships, or online
Industry UsageBooking and managing reservations for cruise linesPromoting and selling cruise packages to clients

Commission Cruise Line Reservation roles focus on managing bookings and customer service within cruise lines, often via reservation systems. Cruise Sales Agents actively promote and sell cruise packages, often working in travel agencies or directly with clients. While both roles require customer service skills, the reservation role emphasizes booking management, whereas sales agents focus on sales and client acquisition.

How to become a commission cruise line reservation agent?

To become a commission cruise line reservation agent, candidates typically need a high school diploma or equivalent, strong customer service skills, and familiarity with booking systems or reservation software. Relevant experience in travel or hospitality can be beneficial, and some companies may require specific training or certifications related to travel industry standards. Good communication skills and the ability to work flexible hours are also important for success in this role.
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Infographic showing various Commission Cruise Line Reservation job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 86% Full Time, 8% Part Time, and 5% Contract. Highlights an 55% Physical, 1% Hybrid, and 44% Remote job distribution, with an average salary of $36,284 per year, or $17.4 per hour.

Sr Analyst Sales

Miami, FL • On-site

Other

Posted 8 days ago


Norwegian Cruise Line rating

7.6

Company rating: 7.6 out of 10

Based on 35 frontline employees who took The Breakroom Quiz


Job description

JOB SUMMARY

Responsible for supporting the Sales Analytics and Planning team by collecting accurate data, processing, modeling and analysis. Consolidate data from several different systems and sources to provide department timely and accurate information. Benchmark and compare agencies against peer set and provide recommendations and strategies to focus on most profitable agencies while reducing expense to underperforming agencies. Work closely with BI and Marketing Analytics to maintain decisive reporting to measure key metrics of sales performance.

POSITION RESPONSIBILITIES
  • Prepare periodical and accurate reporting from various sources to provide actionable information and insights to team members and management.
  • Maintain internal/external sales incentive programs along with supporting processes including revenue breakout and agency alignment.
  • Prepare periodical and accurate reporting from various sources to provide actionable information and insights to team members and management.
  • Liaise with Business Intelligence and Marketing Analytics team(s) to maintain best in class Tableau dashboards and business objects reporting.
  • Continually review reporting and propose changes to enhance reporting effectiveness.
  • Prepare monthly financial expense variance reporting and consolidate explanations across the North America Sales cost centers while providing potential prospective impact from results.
  • Maintain and catalogue periodical analysis and reporting distributed to internal and external customers inclusive of all tableau dashboards and business objects reports inclusive or purpose and overview.
  • Run analysis for channel performance, market performance, booking volume, yield, account performance, including various metrics, etc).
  • Run routine cost of sale analysis inclusive of all direct expenses associated with each NA channel and travel agency segmentation.
  • Continually enhance and develop return on investment analysis and provide recommendation to Sales Leadership for programs to drive demand in the most profitable manner.
  • Ensure accuracy of data and deliverables of reporting employees with comprehensive policies and processes.
  • Perform special projects and provide analytical support to internal customers ranging from Corporate Finance, Revenue Management and Operations.
  • Must rely on extensive experience to coordinate and reconcile various financial reporting systems to properly measure and evaluate corporate performance.
  • Perform various ad hoc analysis to provide internal/external customers analytical support.
  • Perform other job-related functions as assigned.
KNOWLEDGE & EXPERIENCE

EDUCATION: Bachelor's degree in Finance, Accounting or related field of study or any equivalent combination of relevant background and work experience

EXPERIENCE: 3 years experience including but not limited to finance, strategic planning, sales analysis or related analytical experience, data analytics/reporting.

KNOWLEDGE & SKILLS
  • Must understand advanced analytical modeling and/or accounting practices and techniques, including knowledge of data mining principles: predictive analytics, mapping, collecting data from multiple data systems on premises and cloud-based data sources
  • Understanding of and experience using analytical concepts and statistical techniques including analyzing data, drawing conclusions, and developing actionable recommendations for business units
  • Experience working with and creating databases and dashboards using all relevant data to inform decisions
  • Excellent problem solving, quantitative and analytical abilities
  • Excellent analysis and reporting capabilities, and extensive knowledge of market and regional trends and behaviors, as well as lead management
  • Strong ability to work with numerous processes and projects simultaneously
  • Excellent communication and collaboration skills
  • Ability to manage multiple priorities and deadlines under pressure
  • Experience with Microsoft office required
  • Advanced use of Excel, Tableau and Essbase preferred
  • Excellent working knowledge of database management software and advanced Excel with ability to write macros
  • Knowledge of travel/cruise industry and reservation/revenue management systems, Essbase and Hyperion preferred
ABOUT NCLH

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY

At a Glance Brand Overview Norwegian Cruise Line Oceania Cruises Regent Seven Seas Cruises New Releases

EQUAL OPPORTUNITY EMPLOYER It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status. The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

We’re thrilled you’re here to explore career opportunities with our team. If you're driven and enjoy thriving in an environment that values People Excellence, you’re in the right place! We’re incredibly proud of our team and the meaningful work we do every day. Our culture is built on Innovation, Collaboration, Transparency and Passion; our key Value Anchors that continue to drive our success and shape our future. We’re excited to learn more about your background and experiences, and to see where this journey might take us together. Please introduce yourself and let’s get connected.

Our team is committed to People Excellence and we make it our business to ensure that we recruit the best and the brightest talent to be a part of our growing company. If you’re ready to take your career to the next level and collaborate with our team in driving innovation, guest experiences and operational excellence, then NCLH is the place for you!

BRANDS

Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company that operates Norwegian Cruise Line, Oceania Cruises and Regent Seven Seas Cruises. With a combined fleet of 34 ships and itineraries to approximately 700 destinations worldwide, NCLH has exciting plans to expand our business in the years ahead. We expect to add 13 additional ships across the three brands through 2036. To learn more about our brands, please visit: https://www.nclhltd.com/brands Norwegian Cruise Line https://youtu.be/_xCrwYz_7e8 Oceania Cruises https://youtu.be/E_aptk9QNvE Regent Seven Seas Cruises https://youtu.be/irx8sLBX0Sc

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