Commission Adept Jobs (NOW HIRING)

This posting is internal to the VR Division only.
Quality Assurance Manager (Manager II)
WHO WE ARE: 
Texas Workforce Commission connects people with careers across the state. While we are based in Austin on the north lawn of the Texas State Capitol, we have offices statewide. We're a Family Friendly Certified Workplace with great work-life balance, competitive salaries, extensive opportunities for training and development, and fantastic benefits. While our main office is located at 1117 Trinity St, Austin, Texas, this position can be located at any one of the VR offices statewide.
TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. You must be a Texas resident to work for the Texas Workforce Commission or willing to relocate to Texas.
WHO YOU ARE: 
A seasoned and proactive professional eager to provide advanced oversight, guidance, and solutions regarding program integrity and compliance. You are adept at navigating complex state and federal regulations, conducting thorough audits, and coordinating critical quality monitoring programs. You thrive in an environment where you can apply your expertise in data analysis, performance metrics, and process improvement to positively impact agency outcomes, often supervising the work of others. You are an initiative-taker, a thoughtful problem-solver, and a clear communicator, committed to fostering effective working relationships across all levels of the organization to ensure the highest standards of service delivery.
WHAT YOU WILL DO: 
The Quality Assurance Manager performs advanced and/or supervisory (senior-level) quality assurance and program monitoring work. Work involves coordinating and administering the operation of a comprehensive quality management program (performance monitoring, compliance auditing, and process evaluation). May supervise the work of others. Works under limited supervision, with considerable latitude in the use of initiative and independent judgment.
YOU WILL BE TRUSTED TO:
-Provide and/or oversee others who provide advice and counsel to management on issues, rules, and policies related to program compliance and quality standards.
-Conduct and/or oversee thorough program reviews and audits to determine adherence to established performance standards and personnel actions.
-Develop, review, revise, and implement quality assurance policies, procedures, and monitoring tools.
-Plan, design, and conduct general meetings, workshops, and quality-related training for staff to ensure consistent application of agency rules.
-Analyze performance data and core dimensions to identify trends and recommend corrective actions or process innovations.
-Perform other duties as assigned.
YOU QUALIFY WITH:
-Four years of full-time experience in positions that provided a thorough knowledge of principles of quality assurance, program monitoring, office management policies, procedures, and practices, and of agency functions and organizational structures.
-Relevant academic credits may be applied toward experience qualifications for this position.
-One year of full-time in-service TWC experience classified as a Quality Assurance Specialist (or similar professional classification) with regular status will satisfy the minimum qualifications.
YOU ARE A GREAT FIT WITH:
-Knowledge of: Principles and practices of quality management and program monitoring; federal, state, and local laws and regulations governing agency programs; and performance planning and evaluation systems.
-Skill in: Oral and written communication; using a computer and data-related software applications; handling multiple tasks and prioritizing; and advanced problem-solving.
-Ability to: Explain complex policies and procedures to staff and stakeholders; maintain confidential and sensitive information; develop and analyze quality control processes; establish and maintain effective working relationships; and supervise the work of others.
YOU GAIN:
-A Family Friendly Certified Workplace.
-Competitive starting salary: $6,702.75-$7,503.25/month
-Defined Retirement Benefit Plan.
-Optional 401(k) and 457 accounts.
-Medical Insurance.
-Paid time off, including time for vacation, sick, and family care leave.
-Additional benefits for active employees can be found at: https://www.ers.texas.gov/Active-Employees/Health-Benefits.
VETERANS: 
Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor's Office by pasting this link into your browser: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ProgramManagement.pdf
HOW TO APPLY: 
To be considered, please complete a State of Texas Application for Employment and apply online at www.workintexas.com or on Taleo (Job Search). TWC is not considering applications from individuals who require sponsorship for an employment visa, including those with H1B visas or those currently on student or postgraduate visas. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. A position utilizing this classification will be designated as security sensitive according to the Texas Labor Code, Section 301.042.