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Command Center Representative Jobs (NOW HIRING)

Floor & Decor Holdings

Command Center Associate

Syracuse, NY · On-site

$17.10 - $24.30/hr

Storage Buy Customer Service Representative Pay Range: $17.10 - $24.30 Purpose: This position is responsible for greeting customers and managing the customer storage buy pick-up process. Full-Time ...

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Floor & Decor Holdings

Command Center Associate

Skokie, IL · On-site

$15.50 - $23.38/hr

Storage Buy Customer Service Representative Pay Range: $15.50 - $23.38 Purpose: This position is responsible for greeting customers and managing the customer storage buy pick-up process. Full-Time ...

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How much do command center representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for command center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a command center representative?

Command Center Representatives are professionals who monitor, coordinate, and respond to incidents or issues within an organization's operations from a centralized location known as the command center. They are responsible for ensuring smooth operations, communicating with different departments, and handling emergencies or disruptions as they arise. Their work often involves using specialized software and tools to track system performance, resolve technical problems, and maintain clear records of incidents and responses. This role is common in industries such as IT, healthcare, transportation, and security.

What skills and qualifications are needed to be a command center representative?

To thrive as a Command Center Representative, you need strong analytical skills, attention to detail, and experience in operations or incident management, often supported by a relevant associate’s or bachelor’s degree. Familiarity with command center software, incident tracking systems, and communication tools is typically required. Excellent problem-solving abilities, multitasking, and clear communication are crucial soft skills for coordinating responses and ensuring smooth operations. These skills and qualities are vital for maintaining operational stability, quickly addressing issues, and ensuring effective communication during critical events.

How does a command center representative collaborate with other departments during high-priority incidents?

Command Center Representatives play a critical role in incident management by acting as a central point of communication between technical teams, management, and sometimes external stakeholders. During high-priority incidents, they coordinate updates, facilitate conference bridges, and ensure all relevant teams are informed and aligned on action steps. This collaboration helps to resolve issues quickly while minimizing business impact. Strong communication skills and the ability to remain calm under pressure are essential for effectively managing these cross-functional interactions.

What cities are hiring for Command Center Representative jobs?

Cities with the most Command Center Representative job openings:

What states have the most Command Center Representative jobs?

States with the most job openings for Command Center Representative jobs include:

What are popular job titles related to Command Center Representative jobs?

For Command Center Representative jobs, the most frequently searched job titles are:

Command Center Associate

Eagle, ID • On-site

Floor & Decor Holdings
Building Materials and Garden Equipment Dealers • 5 - 10K employees
Learn more about Floor & Decor Holdingsexternal

$15.15/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Floor & Decor rating

6.7

Company rating: 6.7 out of 10

Based on 244 frontline employees who took The Breakroom Quiz

Job description

Storage Buy Customer Service Representative

Base Pay: This role has a minimum base pay from $15.15 per hour with higher starting pay available based on experience.

Purpose

This position is responsible for greeting customers and managing the customer storage buy pick-up process. Full-Time and Part-Time Positions Available. Major Responsibilities

  • Meet and greet storage buy customers.
  • Manage the storage buy pick-up process with the company's car topper program.
  • Demonstrate knowledge and comply with the company's phone answering standard operating procedures (SOP).
  • Verify the identity of the person picking up the storage buy order(s) to ensure he/she is authorized to do so.
  • Obtain the required customer information on all storage buy pick-ups.
  • Deliver customer storage buy orders in POS.
  • Comply with the company's safety standard operating procedures for lifting practices.
  • Be an expert in all product knowledge and assist customers with product questions and selections.
  • Clean and stock products according to Floor & Décor's brand standards.
  • Act and work in a manner that is consistent with the company's core roles.
Minimum Eligibility Requirements
  • (1) year of retail sales experience required or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
  • Excellent communication skills (verbal and written).
  • Excellent interpersonal skills with the ability to work with all levels of store management and store associates.
  • Strong computer skills and internet project coordination experience.
  • Must be a self-starter and work well in a fast-paced environment.
Working Conditions (Travel, Hours, Environment)
  • While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
Physical/Sensory Requirements

Physical Work – Ability exert 30 – 60 pounds of force occasionally, and or 20-30 pounds of force frequently, and/or greater than negligible up to 20 pounds of force constantly to lift, carry push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is frequently required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

Bonus opportunities & career advancement opportunities at every level

Programs that help you reach your financial goals: 401k with company match, Employee Stock Purchase Plan, and Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life balance, including:

  • Paid vacation and sick time for eligible associates
  • Paid holidays plus a personal holiday
  • Paid Volunteer Time Off that starts on Day 1
Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

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