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Command Center Operator Jobs in Washington (NOW HIRING)

Maximus

Critical Incident Command (CIC) Shift Lead

VA · On-site +1

Our work focuses on sustaining, operating, and improving essential government systems and services ... and Incident Center (CIC) shift operations, coordinating personnel and managing workload ...

Tract Capital

Senior Controls Engineer

Arlington, VA · On-site

$111K - $147K/yr

... monitoring and command center operations. This role develops controls standards and BOD ... Develop and maintain standard operating procedures (SOPs), modes of operation (MOPs), and change ...

Maximus

Junior CIC Analyst

Gaithersburg, MD · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

Annandale, VA

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

Adelphi, MD · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

Rockville, MD

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

Bowie, MD

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

Annapolis, MD

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

Annandale, VA · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

Annapolis, MD · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

Largo, MD · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

VA · On-site +1

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... and comfort operating in a fast-paced, high-visibility enterprise or federal IT operations ...

Maximus

Junior CIC Analyst

Largo, MD

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... comfort operating in a fast‑paced, high‑visibility enterprise or federal IT operations ...

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All JobsCommand Center Operator JobsCommand Center Operator Jobs in Washington

Command Center Operator information

See Washington salary details

$10

$23

$32

How much do command center operator jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for command center operator in Washington is $23.12, according to ZipRecruiter salary data. Most workers in this role earn between $17.40 and $29.42 per hour, depending on experience, location, and employer.

What is the difference between Command Center Operator vs Security Dispatcher?

AspectCommand Center OperatorSecurity Dispatcher
CredentialsTypically requires security or communication certificationsOften requires security or emergency communication certifications
Work EnvironmentMonitoring security systems, communication with field personnelDispatching security personnel, managing alarms and incidents
Employer & IndustrySecurity firms, corporate security departmentsSecurity companies, law enforcement agencies

Both roles involve monitoring and communication, often requiring similar certifications. The Command Center Operator focuses on overseeing security systems and coordinating responses, while the Security Dispatcher primarily dispatches personnel and manages incident reports. They are closely related, with overlapping skills but different primary responsibilities within security operations.

What is the highest paying call center job?

The highest paying call center jobs are typically supervisory or managerial roles, such as Call Center Manager or Operations Manager, which can offer salaries significantly higher than entry-level positions. Specialized roles requiring technical skills, such as technical support or sales management, also tend to have higher compensation within call centers.

What does a command center operator do?

A command center operator monitors and manages security, communication, or operational systems within a control room environment. They respond to incidents, coordinate responses, and ensure smooth operations using tools like surveillance systems, radios, and computer software, often working in shifts to provide 24/7 coverage.

What are the key skills and qualifications needed to thrive as a Command Center Operator, and why are they important?

To thrive as a Command Center Operator, you need strong analytical skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in security or emergency response. Familiarity with security monitoring software, alarm systems, CCTV, and communication platforms is typically required. Excellent multitasking, calmness under pressure, and clear communication are vital soft skills for coordinating effective responses. These skills and qualities are crucial for ensuring safety, timely incident response, and seamless operations within high-stakes environments.

What are Command Center Operators?

Command Center Operators are professionals responsible for monitoring, managing, and responding to incidents or alerts within a centralized operations hub. They use specialized software and communication tools to oversee security systems, IT networks, or facility operations, depending on the industry. Their primary duties include ensuring the smooth functioning of critical systems, coordinating responses to emergencies, and maintaining detailed logs of all activities. Command Center Operators play a key role in maintaining safety, security, and operational efficiency within an organization.

What is the highest paid security guard job?

The highest paid security guard jobs typically involve specialized roles such as executive protection or security management, which can pay significantly higher than standard security guard positions. These roles often require advanced training, certifications, and experience, and may include working for high-profile clients or in high-risk environments.

What is the job description of a command center?

A command center operator monitors and manages operations within a control room environment, often using specialized software and communication tools. They respond to incidents, coordinate responses, and ensure safety and security protocols are followed, typically working in shifts and requiring strong attention to detail and communication skills.

How does a Command Center Operator typically collaborate with other departments during an emergency situation?

During emergencies, Command Center Operators play a pivotal role in coordinating communication between multiple departments such as security, facilities, and emergency services. They are responsible for quickly relaying critical information, monitoring surveillance systems, and ensuring that protocols are followed. Effective collaboration often involves clear documentation, timely updates, and using specialized communication tools to keep all parties informed. This teamwork helps ensure a swift and organized response to incidents, minimizing risks and maintaining safety.
What are popular job titles related to Command Center Operator jobs in Washington? For Command Center Operator jobs in Washington, the most frequently searched job titles are:
What job categories do people searching Command Center Operator jobs in Washington look for? The top searched job categories for Command Center Operator jobs in Washington are:
Command Center Operator jobs near you
Infographic showing various Command Center Operator job openings in Washington as of June 2026, with employment types broken down into 79% Full Time, 12% Part Time, and 9% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $48,090 per year, or $23.1 per hour.
Emergency Management - Tool Support Specialist (AtHoc & Everbridge) Washington, DC

Emergency Management - Tool Support Specialist (AtHoc & Everbridge) Washington, DC

JLM HR Consulting

Washington, DC • On-site

$95K - $100K/yr

Full-time

Posted 26 days ago

Job description

Support the U.S. Department of the Treasury's Office of Safety, Health, and Emergency Preparedness (SHEP)
Our client is seeking an experienced Emergency Management Tool Support Specialist to support the U.S. Department of the Treasury's Office of Safety, Health, and Emergency Preparedness (SHEP). This role is responsible for the administration, support, training, and operational readiness of Treasury's emergency management technology platforms, with a primary focus on BlackBerry AtHoc and Everbridge Visual Command Center (VCC).
This position serves as the technical liaison between Treasury stakeholders, Departmental Offices IT, and software vendors to ensure emergency communication systems remain secure, operational, and ready to support continuity of operations and emergency response activities.
If you have experience supporting enterprise applications-particularly AtHoc, Everbridge, or similar emergency notification platforms-and enjoy combining technical support with user training and emergency preparedness, we encourage you to apply.
Primary Systems Supported
The successful candidate will provide technical support and administration for:
• BlackBerry AtHoc
• Everbridge Visual Command Center (VCC)
Experience with these platforms is highly preferred. Candidates with experience supporting comparable emergency notification or crisis management platforms will also be considered.
Key Responsibilities
Emergency Management Systems Support
• Administer, maintain, and troubleshoot BlackBerry AtHoc and Everbridge Visual Command Center (VCC).
• Monitor system functionality and coordinate technical issue resolution with Treasury IT staff and software vendors.
• Support software upgrades, testing, configuration changes, and system enhancements.
• Maintain user accounts, distribution lists, permissions, and system databases.
• Ensure emergency communication platforms remain operational and ready for exercises and real-world emergency activations.
Exercise Planning & Operational Support
• Support continuity of operations (COOP) exercises and emergency preparedness activities.
• Activate and monitor emergency notification systems during exercises and real-world events.
• Assist with planning, execution, and after-action support for emergency exercises.
• Participate in operational readiness activities to ensure system reliability.
Training & Documentation
• Develop and update user guides, Standard Operating Procedures (SOPs), and technical documentation.
• Deliver instructor-led and virtual training for Treasury employees and Accountability Officers.
• Provide ongoing technical support and guidance to system users.
• Assist with onboarding new users and promoting effective system utilization.
Compliance & Security
• Maintain documentation supporting cybersecurity compliance initiatives, including FISMA requirements.
• Assist with POA&M tracking and audit preparation.
• Ensure supported systems comply with Treasury security standards and operational procedures.
Stakeholder Collaboration
• Coordinate with Treasury SHEP personnel, Departmental Offices IT, contractors, and software vendors.
• Represent Treasury in technical meetings, emergency management working groups, and interagency forums.
• Communicate technical information clearly to both technical and non-technical audiences.
Required Qualifications
Candidates should possess experience supporting one or more enterprise applications, with strong preference given to those with experience in:
• BlackBerry AtHoc
• Everbridge Visual Command Center (VCC)
Experience with similar emergency notification or crisis management platforms (such as AlertMedia, Rave Mobile Safety, OnSolve, or comparable enterprise notification systems) is also valuable.
Required Skills
• Minimum of 3 years supporting enterprise software applications or technical systems.
• Experience troubleshooting software applications and coordinating issue resolution.
• Experience managing application users, permissions, databases, or distribution lists.
• Experience developing technical documentation, SOPs, or user guides.
• Experience delivering end-user training.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Strong customer service orientation with the ability to support both technical and non-technical users.
• Proficiency with Microsoft Office Suite.
Preferred Qualifications
Experience supporting any of the following is highly desirable:
• Emergency Management
• Continuity of Operations (COOP)
• Crisis Communications
• Emergency Notification Systems
• Incident Management Platforms
• Government or Federal Contract Support
• FISMA Compliance
• POA&M Documentation
• Exercise Planning
• Business Continuity Programs
Education & Experience
• High School Diploma or equivalent required.
• Associate's or Bachelor's degree in Information Technology, Emergency Management, Homeland Security, Computer Information Systems, or a related field is preferred.
• Equivalent professional experience will be considered.
Security Requirements
• U.S. Citizen or Lawful Permanent Resident with a minimum of three years of U.S. residency.
• Ability to obtain and maintain a Moderate Risk (MBI/Tier 2) Background Investigation.
• Ability to satisfy Homeland Security Presidential Directive 12 (HSPD-12) requirements.
Ideal Candidate
The ideal candidate is a technically strong application support professional with experience administering enterprise software and supporting end users in a secure environment. They are comfortable troubleshooting complex systems, collaborating with IT teams and vendors, developing training materials, and ensuring critical emergency communication platforms remain available when they are needed most.
Experience with BlackBerry AtHoc and Everbridge Visual Command Center (VCC) will position candidates for immediate success in this role.
Our client is an Equal Opportunity Employer

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