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Comcast Retention Jobs (NOW HIRING)

Comcast

Director, Inside Sales- Comcast Business

PA · On-site

$90K/mo

This role owns retention performance outcomes including save rate, churn reduction, revenue ... Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment ...

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Comcast Retention information

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$22K

$61.4K

$85.5K

How much do comcast retention jobs pay per year?

As of Jul 22, 2026, the average yearly pay for comcast retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Comcast Retention position, and why are they important?

To thrive as a Comcast Retention representative, strong customer service skills, problem-solving abilities, and familiarity with sales techniques are essential, often supported by a high school diploma or equivalent. Experience with customer relationship management (CRM) software and call center telephony systems is typically required. Excellent communication, patience, and resilience help you effectively address customer concerns and build rapport. These skills help maximize customer satisfaction and retention, directly impacting company revenue and success.

What are some typical challenges Comcast Retention representatives face, and how are they supported in overcoming them?

Comcast Retention representatives often encounter challenging situations such as handling upset or dissatisfied customers, addressing complex service issues, or working to prevent account cancellations. To support team members, comprehensive training programs, access to detailed product information, and regular coaching sessions are provided. Representatives also work closely with supervisors and peers, sharing strategies and solutions to improve customer outcomes. Over time, these experiences help develop strong communication and negotiation skills, as well as resilience in a fast-paced environment.

What is a Comcast Retention job?

A Comcast Retention job focuses on retaining existing customers by addressing their concerns, offering solutions, and providing incentives to keep their service. Representatives handle customer cancellations, discuss plan options, and find ways to enhance their experience. Strong communication and problem-solving skills are essential for success in this role.

More about Comcast Retention jobs
What cities are hiring for Comcast Retention jobs? Cities with the most Comcast Retention job openings:
What are the most commonly searched types of Comcast Retention jobs? The most popular types of Comcast Retention jobs are:
What states have the most Comcast Retention jobs? States with the most job openings for Comcast Retention jobs include:
What job categories do people searching Comcast Retention jobs look for? The top searched job categories for Comcast Retention jobs are:
Comcast Retention jobs near you
Infographic showing various Comcast Retention job openings in the United States as of July 2026, with employment types broken down into 7% As Needed, 50% Full Time, 2% Part Time, 34% Temporary, 1% Contract, and 6% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $61,368 per year, or $29.5 per hour.
Enterprise Account Executive, Comcast Business

Enterprise Account Executive, Comcast Business

Comcast

Jacksonville, FL

Full-time

Posted 23 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

Responsible for the sale of Comcast Commercial Internet, Video and Voice based services to mid-size and large businesses. Works as part of a team to drive sales using an array of prospecting activities and cultivation of relationships with institutions in designated territories. Designs and delivers live sales presentations to prospective clients, develops relationships with individual businesses and the community and positions the Comcast brand as key components of the sales strategy, in keeping with Comcast's touchstones. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as a resource for colleagues with less experience.

Job Description

Core Responsibilities

  • Creates and delivers face-to-face sales presentations that demonstrate knowledge of the latest Comcast products and services. Sells with goals of exceeding departmental financial and unit targets. Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.
  • Develops sales territory, including cultivation of local partnerships and organizational affiliations. Actively generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. Actively seeks ways to promote and position the Comcast brand within territory.
  • Retains customer base by delivering on the Comcast Credo, ensuring a superior customer experience. Maintains and builds customer relationships to drive customer retention; works with internal teams to ensure operational efficiencies and service levels that meet and exceed customer expectations through strong customer service orientation with excellent follow up.
  • Maintains accurate and quality sales records and prepares sales and activity reports, as required.
  • Attends out-of-office meetings with customers on a regular basis and demonstrates excellent verbal and written skills and skill in presenting, persuading and negotiating.
  • Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures.
  • Consistent exercise of independent judgment and discretion in matters of significance.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Other duties and responsibilities as assigned.

Employees at all levels are expected to:

  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:

  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Adaptability, Large Businesses, Network Technologies, Sales

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.


Please visit the benefits summary on our careers site for more details.

Education

Bachelor's DegreeWhile possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

5-7 YearsComcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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