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Comcast Customer Service Jobs in Indiana (NOW HIRING)

Blufox Mobile

Store Manager Blufox Mobile- Elkhart

Elkhart, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with customers and the local community * Ensure team members maintain expert knowledge of Comcast Xfinity products and services Operations & Store Performance * Manage ...

Blufox Mobile

Store Manager- BluFox Mobile Avon

Avon, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with customers and the local community * Ensure team members maintain expert knowledge of Comcast Xfinity products and services Operations & Store Performance * Manage ...

Blufox Mobile

Store Manager- BluFox Mobile Avon

Avon, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with customers and the local community * Ensure team members maintain expert knowledge of Comcast Xfinity products and services Operations & Store Performance * Manage ...

Blufox Mobile

Store Manager BluFox Mobile- Muncie

Muncie, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with customers and the local community * Ensure team members maintain expert knowledge of Comcast Xfinity products and services Operations & Store Performance * Manage ...

Blufox Mobile

Store Manager BluFox Mobile- Muncie

Muncie, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with customers and the local community * Ensure team members maintain expert knowledge of Comcast Xfinity products and services Operations & Store Performance * Manage ...

Blufox Mobile

Store Manager- BluFox Mobile Avon

Avon, IN · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Build strong relationships with customers and the local community * Ensure team members maintain expert knowledge of Comcast Xfinity products and services Operations & Store Performance * Manage ...

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Comcast Customer Service information

See Indiana salary details

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How much do comcast customer service jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for comcast customer service in Indiana is $17.89, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a Comcast Customer Service?

A Comcast Customer Service job involves assisting customers with their inquiries, resolving issues related to billing, technical support, and service plans, and ensuring a positive customer experience. Representatives communicate through phone, chat, or email, helping troubleshoot problems and providing solutions. Strong communication, problem-solving skills, and a customer-focused approach are essential for success in this role.

What are the key skills and qualifications needed to thrive in Comcast Customer Service, and why are they important?

To thrive as a Comcast Customer Service representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center phone systems, and basic troubleshooting tools is often required. Patience, empathy, and adaptability help you excel when resolving customer concerns and collaborating with colleagues. These skills are vital for delivering a positive customer experience and efficiently handling a wide variety of inquiries and technical issues.

What are some common challenges faced by Comcast Customer Service representatives, and how are they addressed?

Comcast Customer Service representatives often encounter challenges such as resolving technical issues over the phone, managing high call volumes, and handling frustrated customers. To address these challenges, representatives receive comprehensive training, ongoing support from supervisors, and access to detailed knowledge bases and troubleshooting guides. Team collaboration and regular feedback sessions also help employees improve their skills and share solutions to common problems. By utilizing these resources, team members can confidently provide efficient, empathetic service and maintain high customer satisfaction.

Does Comcast Customer Service allow work from home?

Comcast Customer Service representatives can work from home, especially for remote support and call center roles, depending on company policies and job requirements. These positions often require familiarity with customer service tools, good communication skills, and a reliable internet connection. Remote work options may vary based on location and role availability.

Does Comcast Customer Service offer remote positions?

Comcast Customer Service roles often include remote positions, especially for customer support representatives, which can be performed from home with a reliable internet connection. These positions typically require training and familiarity with company systems and may involve scheduled shifts or flexible hours.

What are popular job titles related to Comcast Customer Service jobs in Indiana?

For Comcast Customer Service jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Comcast Customer Service jobs in Indiana look for?

The top searched job categories for Comcast Customer Service jobs in Indiana are:

What cities in Indiana are hiring for Comcast Customer Service jobs?

Cities in Indiana with the most Comcast Customer Service job openings:

Comcast Customer Service jobs near you
Infographic showing various Comcast Customer Service job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $37,204 per year, or $17.9 per hour.

Communications Technician 4, Network Maintenance (DOT)

Comcast Corp

Mishawaka, IN • On-site

$21.50 - $27.75/hr

Other

Re-posted 13 days ago

Job description

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
This role is located in Mishawaka, IN. The desired candidate must live within 30 miles. Hands-on network maintenance, on-call rotation, benefits starting Day 1, and a company known for investing in its people and promoting from within.
Responsible for performing routine plant maintenance, troubleshooting calls, surveys, locates, outage repair, track and repair Cumulative Leakage Index (CLI), power supply maintenance and construction maintenance in accordance with Company procedures and practices. Will be called upon to troubleshoot and resolve service failures related but not limited to Company services such as Video (analog and digital,) Comcast Digital Voice (CDV,) and Comcast High Speed Data (CHSI) inclusive of Home Networking and Home Plug.
Job Description
Core Responsibilities
  • Possess ability to troubleshoot on analog and digital optics to support connectivity to the node, remote OLT/vBNG, or OLT, and channelized and non-channelized optical signals. Troubleshooting efforts may include the use of software and application-based tools.
  • Able to isolate and resolve fiber optic signal impairments for Hybrid Fiber Coax (HFC) and Ethernet Passive Optical Network (EPON) networks. Performs inspections of fiber optic equipment during the course of troubleshooting such as connectors, patch panels, optical splitters, attenuators, etc.
  • Performs construction maintenance duties such as: splices aerial/underground coaxial cable and equipment to restore cable plant to system specification; splices and activates new coaxial plant as required; repairs and/or replace damaged aerial/underground plant; and inspects, repairs and/or replaces power supplies as necessary.
  • Responds to damage scenarios and initiates fixes and/or communicates and arranges appropriate fix agents through collaboration with other departments such as Construction, Head End, Operations, and others to resolve complex network issues.
  • Performs CLI ride-out and track and repair leakage, as necessary.
  • Possesses knowledge of the National Electrical Code (NEC,) the National Electrical Safety Code (NESC,) the Occupational Safety and Health Act (OSHA,) Federal Communications Commission (FCC,) Environmental Protection Agency (EPA,) Department of Transportation (DOT,) American National Standards Institute (ANSI,) and various state and local codes including G.O. 95 and G.O. 128, (when applicable).
  • Checks in each job in a timely manner in order to ensure all details of the work are recorded for entry in the customer's account once the work is complete. Completes associated paperwork with each work order, as required.
  • Responds to and repairs service interruptions during regular business hours, shift work or when "On-calls" as required. Normal work shift may include evenings and/or weekends; may include 10 hour days for 4 days a week. Must be available to work overtime including weekends, evenings and holidays.
  • Essential Functions of Role: During the course of normal day-to-day activities: cleans, maintains and stocks vehicle and equipment in order to be prepared for daily responsibilities; completes associated paperwork with each job in a timely manner; properly operate and maintain vehicle, tools, and equipment; reports need for vehicle repair or service when required and/or prescribed; and reports any accidents, losses, injuries or property damage to supervisor and customer when appropriate.
  • Drives company vehicle in a safe and responsible manner.
  • Works and travels in inclement weather.
  • Must have the ability to comply with safety procedures and requirements.
  • Must be able to work while standing 50-70% of the time.
  • Must have the ability to climb ladders and operate aerial lifts up to 34' feet above ground, as determined by the system's requirements. In some instance may be required to climb poles.
  • Must possess the ability to use basic cable test equipment. Performs work near power lines and electricity.
  • Must have the ability to use basic cable installation tools and hand tools, which will include the use of a hand shovel.
  • Lifts and carries loads of 70 lbs. or more.
  • Manipulates connectors, fasteners, wire; use hand tools. Must have vision ability of: close vision, peripheral vision, ability to adjust focus and differentiate colors.
  • Works within manufacturer's rated weight capacity for all equipment, including but not limited to ladders and aerial lifts.
  • Must possess the ability to manipulate objects such as pens, keyboard and mouse.
  • Minimum of twelve months cable telecommunications, broadband, or similar experience.
  • Must posses a valid drivers license and satisfactory driving record.
  • Drives company vehicle in a safe and responsible manner and demonstrates professional conduct and appearance. Applies knowledge and skills of training on the job in order to prepare for promotion to the next level.
  • Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
  • Completes required training in accordance with Company standards.
  • Considered essential personnel during larger customer impacting events such as major storms or large scale events that impact.
  • Other duties and responsibilities as assigned.
  • CT3 Advanced and Above Technicians Preferred.

Employees at all levels are
expected to:
  • Understand our Operating Principles; make them the guidelines for how you do your job.
  • Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
  • Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
  • Win as a team - make big things happen by working together and being open to new ideas.
  • Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
  • Drive results and growth.
  • Support a culture of inclusion in how you work and lead.
  • Do what's right for each other, our customers, investors and our communities.

Disclaimer:
  • This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills
Customer Service, Field Operations, Safety Awareness, Service Delivery, Troubleshooting
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality-to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
High School Diploma / GED
Certifications (if applicable)
Relevant Work Experience
7-10 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

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