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Collections Jobs in Mount Laurel, NJ (NOW HIRING)

Emsl

Credit and Collections Representative

Riverton, NJ · On-site

$23 - $24/hr

Credit And Collections Representative EMSL is seeking a Credit and Collections Representative in Cinnaminson, NJ. This is a hands on role performing business to business collections. Essential duties ...

Citadel

Collections Analyst - Hybrid

Philadelphia, PA · Hybrid

$17.75 - $24/hr

The Mortgage Collections Specialist is responsible for mitigating loss to the Credit Union by contacting members with delinquent loans and negative checking accounts and negotiating appropriate ...

Fox Rothschild

Collections Supervisor

Warrington, PA · On-site

As a member of the Finance Department of a large, multi-office law firm, the Collections Supervisor supervises a team of credit and collections staff and provides support to the collections ...

Td

Collections Strategy Manager

Mount Laurel, NJ · On-site

$120K - $145K/yr

Develop and execute collections strategies across delinquency stages (early- to late-stage), with focus on improving cure rates, roll rates, and customer engagement * Leverage data analytics and ...

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Showing results 21-40

All JobsCollections JobsCollections Jobs in Mount Laurel, NJ

Collections information

See Mount Laurel, NJ salary details

$12

$21

$29

How much do collections jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for collections in Mount Laurel, NJ is $21.26, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $23.80 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What cities near Mount Laurel, NJ are hiring for Collections jobs?

Cities near Mount Laurel, NJ with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Mount Laurel, NJ as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 17% Part Time, 1% Temporary, and 3% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $44,214 per year, or $21.3 per hour.

Collections Representative

Ncb Management Services Inc

Feasterville Trevose, PA • On-site

$16 - $20.75/hr

Full-time

Re-posted 21 days ago

Job description

Position Overview

The Collections Representative is responsible for managing overdue accounts and recovering outstanding debts. Their primary duties include contacting customers through phone, email, or mail to discuss unpaid bills, negotiation payment plans and maintaining accurate records of all interactions all while ensuring compliance with relevant laws and regulations.

Essential Job Functions
  • Contacting Customers: Reach out to customers through phone, email, or mail to discuss overdue accounts and arrange for payment.
  • Negotiating Payment Plans: Collaborate with customers to establish manageable payment plans while ensuring timely debt recovery.
  • Updating Account Information: Maintain accurate records of customer interactions, payment agreements, and account statuses in the company’s database.
  • Researching Accounts: Investigate and analyze customer accounts to understand the reasons for non-payment and determine the best course of action.
  • Collaborating with Team Members: Work on-site with coworkers, management, and other departments to resolve customer issues and ensure accurate account information. Participate in on-site training and development activities to enhance skills and performance.
  • Compliance: Ensure all collection activities comply with relevant laws and regulations, such as the Fair Debt Collection Practices Act (FDCPA).
  • Problem-Solving: Identify and address any issues or disputes that arise during the collection process, working to find solutions that are acceptable to both the company and the customer.
  • Customer Service: Provide excellent customer service by being empathetic, professional, and respectful during all interactions with customers.
  • Monitoring Accounts: Regularly review account statuses to identify any changes or improvements and take appropriate action.
Physical Abilities
  • Sitting for Extended Periods: Ability to sit comfortably for long periods while making calls and working on a computer.
  • Manual Dexterity: Efficient use of a keyboard and mouse for data entry and navigating software applications.
  • Speaking Clearly: Strong verbal communication skills for effective negotiation and conveying information.
  • Hearing Ability: Good hearing to understand customer responses during phone conversations.
  • Visual Ability: Ability to read and review documents, screens, and reports accurately.
Communication Skills
  • Auditory Abilities: Active listening to understand customer concerns and ensure accuracy during conversations.
  • Verbal Communication: Clear and confident speaking to convey information, persuade customers, and build rapport.
  • Written Communication: Professional and clear writing for emails, messages, and accurate documentation.
  • Reading and Comprehension: Understanding company policies, analyzing account details, and solving problems using written information.
Qualifications
  • High school diploma or equivalent.
  • Previous experience in collections, customer service, or related field.
  • Strong negotiation and communication skills.
  • Proficiency in using computer software and databases.
  • Knowledge of relevant laws and regulations, such as the FDCPA.

This job description is to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this Company. This job description is not to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.