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Collections Jobs in Massillon, OH (NOW HIRING)

EMT Ambulance

Collections Specialist

North Canton, OH · On-site

$16.50 - $22.25/hr

: The Collections Specialist reports to the Billing Manager and is responsible for making outgoing calls to collect balances due as well as receiving incoming calls to answer billing questions. The ...

CFS

Collections Specialist

Uniontown, OH · On-site

$41K - $52K/yr

Collections Specialist Position Overview: The Business to Business Collections Specialist is responsible for managing accounts receivable, maintaining positive client relationships, and ensuring ...

CFS

Legal Collections Specialist

Akron, OH · On-site

$60K - $70K/yr

Legal Collections Specialist Location: On-site in Akron, OH Schedule: Monday-Friday Salary: $60k-$70k depending on experience Why This Opportunity Stands Out (Legal Collections Specialist): Billing ...

Rent-2-Own

Collections/Sales Manager

New Philadelphia, OH · On-site

$50K - $65K/yr

Description CAREER OR JOB? If you want a career, Rent-2-Own is the company for you! We're a fast growing company and looking for the next ROCKSTAR ... could it be you? What kind of rockstar are we ...

CFS

Cash Application Specialist

Akron, OH · On-site

$25 - $33/hr

Billing & Collections Specialist * Opportunity to collaborate closely with attorneys and clients in a fast-paced professional environment * Join a stable, well-established firm with a team-oriented ...

Robert Half

Accounts Receivable Specialist

Akron, OH · On-site

$20 - $27/hr

The ideal candidate brings strong Excel capability, solid commercial collections experience, and a detail-oriented approach to resolving discrepancies and improving cash flow. Responsibilities:

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How much do collections jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for collections in Massillon, OH is $19.35, according to ZipRecruiter salary data. Most workers in this role earn between $16.01 and $21.68 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Massillon, OH?

The most popular types of Collections jobs in Massillon, OH are:

What cities near Massillon, OH are hiring for Collections jobs?

Cities near Massillon, OH with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Massillon, OH as of August 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $40,241 per year, or $19.3 per hour.

Collections Specialist

EMT Ambulance

North Canton, OH • On-site

$16.50 - $22.25/hr

Full-time

Re-posted 25 days ago

Job description

: The Collections Specialist reports to the Billing Manager and is responsible for making outgoing calls to collect balances due as well as receiving incoming calls to answer billing questions.
The Collections Specialist's role is to provide support to the Billing Department by taking incoming phone calls and answering billing questions, or taking payments by phone. Outgoing calls can also be made to work on aging patient balances. Accuracy and confidentiality are extremely important in this role.
This is an in person, hourly role.
Minimum Requirements: HS Diploma, Good Attitude, Understanding of HIPAA,
Critical Skills: Communication (both written and verbal), Confidentiality, Attention to Detail, De-escalation skills, Strong Math skills
Education & Experience: HS Diploma or GED required; Previous Collections Experience preferred, Posting Experience preferred

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