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Collections Jobs in Georgetown, TX (NOW HIRING)

Austintexas

Archivist II - Audiovisual

Austin, TX

Under limited direction, processes archival collections and City of Austin records, provides reference services to the public, and provides public programs. Duties, Functions and Responsibilities:

CRN Dental Technology Inc

Be Seen First

Dental Laboratory- Business Office Position

Austin, TX · On-site

$21 - $25/hr

Client Support Answering multi-line phones Collections Client Support Scheduling cases Scheduling Patients Disinfecting of dental impressions Collections Occasional Deliveries (paid mileage ...

CRN Dental Technology Inc

Be Seen First

Dental Laboratory- Business Office Position

Austin, TX · On-site

$21 - $25/hr

Client Support Answering multi-line phones Collections Client Support Scheduling cases Scheduling Patients Disinfecting of dental impressions Collections Occasional Deliveries (paid mileage ...

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All JobsCollections JobsCollections Jobs in Georgetown, TX

Collections information

See Georgetown, TX salary details

$12

$19

$28

How much do collections jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for collections in Georgetown, TX is $19.94, according to ZipRecruiter salary data. Most workers in this role earn between $16.54 and $22.36 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Georgetown, TX? The most popular types of Collections jobs in Georgetown, TX are:
What are popular job titles related to Collections jobs in Georgetown, TX? For Collections jobs in Georgetown, TX, the most frequently searched job titles are:
What job categories do people searching Collections jobs in Georgetown, TX look for? The top searched job categories for Collections jobs in Georgetown, TX are:
What cities near Georgetown, TX are hiring for Collections jobs? Cities near Georgetown, TX with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Georgetown, TX as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $41,482 per year, or $19.9 per hour.

Global Manager, Customer Retention Programs

NinjaOne

Austin, TX • Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the Role
We’re hiring a Global Manager, Customer Retention Programs to lead and scale our customer retention and collections function across regions. In this role, you will oversee a global team of Customer Retention Specialists responsible for managing the subscription renewal lifecycle and ensuring timely customer payments. You will drive strategy, operational consistency, and performance across retention and collections — balancing customer experience with strong financial outcomes.
You’ll partner cross-functionally with global Sales, Customer Success, and Finance leadership to ensure contracts are renewed on time, billing issues are resolved efficiently, and cash flow objectives are consistently achieved worldwide.
You will be accountable for global program performance, process standardization, escalation management, cross-functional alignment, and achieving key metrics such as renewal rate, gross and net revenue retention, churn reduction, and Days Sales Outstanding (DSO).
Location – Tampa, FL Hybrid Remote – meaning in office 4+ times per week, typically Monday, Tuesday, Thursday, Friday (plus additional days as required)
What You’ll Be Doing
• Lead, coach, and develop a global team of Customer Retention Specialists, establishing clear performance expectations and fostering a high-accountability culture.
• Own global retention and collections KPIs, including renewal rates, churn metrics, cash collections performance, and DSO targets.
• Act as the primary conduit between the Customer Success organization and Billing/Finance, ensuring alignment on invoicing accuracy, contract terms, payment disputes, credits, and policy interpretation.
• Translate customer-facing concerns into actionable items for Billing/Finance while providing Customer Success with clear guidance on financial policies, renewal terms, and collections processes.
• Partner cross-functionally to resolve complex billing disputes, contract negotiations, renewal objections, or service-related concerns impacting retention and revenue realization.
• Standardize and optimize retention and collections processes across regions to ensure operational consistency and scalability.
• Oversee global accounts receivable trends (aging reports, regional payment behaviors, at-risk segments) and drive proactive mitigation strategies.
• Implement structured, proactive renewal programs including 90+ day outreach cadences, multi-year agreement initiatives, expansion alignment, and churn prevention frameworks.
• Collaborate with regional Sales and Customer Success leaders to align on renewal forecasting, account strategy, and revenue retention initiatives.
• Provide executive-level reporting and forecasting on renewal performance, churn risk, collections health, cross-functional friction points, and escalation trends.
• Lead capacity planning, resource allocation, and global coverage models to ensure balanced portfolio management across time zones.
About You
• Proven experience leading multi-region or global teams in customer retention, renewals, collections, accounts receivable, or revenue operations.
• Strong ability to operate cross-functionally, particularly between customer-facing teams and finance/billing organizations.
• Demonstrated ability to drive measurable improvements in renewal rates, churn reduction, and DSO performance.
• Strong program management capability, with experience building scalable processes across distributed teams.
• Exceptional leadership presence with the ability to influence stakeholders and communicate effectively with senior leadership.
• Advanced analytical and financial acumen, with experience interpreting renewal forecasts, aging reports, revenue retention metrics, and performance dashboards.
• Strong negotiation and communication skills, capable of managing complex commercial discussions across diverse markets.
• High degree of integrity and discretion when handling confidential financial and contractual data.
• Proficiency with CRM and financial systems (Salesforce and/or NetSuite preferred), advanced Excel skills, and experience leveraging automation to scale retention and collections programs.
• Fluent in English; additional languages a plus.
 
About us
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140+ countries.
The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work.
NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
 
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
 
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