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Collections Jobs in Framingham, MA (NOW HIRING)

eClinicalWorks

Collections Specialist

Westborough, MA · On-site

$50K - $55K/yr

Position Overview The Collections Specialist position is responsible for managing and collecting all of the outstanding accounts receivables from customers and vendors. In addition, they are ...

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Collections information

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$13

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How much do collections jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for collections in Framingham, MA is $22.08, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Framingham, MA? The most popular types of Collections jobs in Framingham, MA are:
What job categories do people searching Collections jobs in Framingham, MA look for? The top searched job categories for Collections jobs in Framingham, MA are:
What cities near Framingham, MA are hiring for Collections jobs? Cities near Framingham, MA with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Framingham, MA as of August 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $45,924 per year, or $22.1 per hour.

Collections Specialist

eClinicalWorks

Westborough, MA • On-site

$50K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 days ago

Job description

We are eClinicalWorks. We are a privately held leader in healthcare IT, providing comprehensive, cloud based EHR/PRM solutions to medical professionals worldwide to improve workflows and reduce the risk of physician burnout. We care. We are committed to positive change. And that's where you come in. Do you value creativity and innovation? Great, so do we. At eClinicalWorks, we share a passion for improving healthcare through dedication, education, and teamwork. Everyone has that one thing they're really good at. We value your talent and want you to join our fast-paced, fun, and culturally diverse environment. Ready to make a difference? Apply today.
Position Overview
The Collections Specialist position is responsible for managing and collecting all of the outstanding accounts receivables from customers and vendors. In addition, they are responsible for resolving customer issues/concerns and reducing the amount of accounts receivables.
Job Functions/Responsibilities
  • Managing the collection efforts/calls for accounts receivable portfolio as part of a Team Collection Goal.
  • Documenting daily collections activity allowing other eClinicalWorks Team Members ability to support collection efforts across all accounts.
  • Researching & resolving account disputes and billing discrepancies, building long term business relationships.
  • Performing account/payment reconciliations.
  • Monitor account collection inquires through Support Cases.
  • Identify delinquent accounts, reducing active support and licensing creating and monitoring internal tasks.
  • Discuss payment plan/arrangement.
  • Educate customers on Invoice Portal for Self Service and Payment Options.
  • Responding to credit inquiries from external clients.
  • Perform other job duties as assigned

Experience/Education Requirements
  • Bachelor's Degree required; Master's Degree preferred
  • Major in Business Administration is preferred
  • 3+ years previous A/R or billing experience is required
  • Sage Mas 500 experience is required
  • Experience with an automated Accounts Receivable and Collections Software system, BillTrust Invoice Gateway, and Sage Mas 500 experience is preferred
  • Project/Contract knowledge is preferred

Other Skills/Abilities
  • Problem resolution skills
  • Ability to use individual discretion while dealing with clients
  • Problem resolving, computer skills

Compensation:
Salary Range - $50,000-55,000 USD
This role will receive a competitive salary and benefits. The salary for employees hired into this role will be aligned with the range above, exclusive of potential bonuses. If you are hired, your base salary will be determined based on factors such as professional background, skills, education, and experience.
eClinicalWorks offers a rich suite of benefits which include the following: eighteen days of Paid Time Off per year which scales based on tenure; nine Paid Holidays and one Floating Holiday; insurance for eligible employees which includes medical, dental, vision, basic life, short term disability, long term disability, business travel accident, and accidental death and dismemberment.
As well, we offer a 401(k) plan with a Company safe harbor contribution; Flexible Spending Account for Health Care and Dependent Care for eligible employees; limited personal leave; additional voluntary benefits, including additional insurance (hospital indemnity, critical illness, accident, supplemental life, short term disability buy up, pet), genetic testing, legal plan, and supplemental accidental death and dismemberment; and an annual discretionary bonus for eligible employees.
eClinicalWorks is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills, and experiences that bring us together and help create a healthy world.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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