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Collections Jobs in Fort Wayne, IN (NOW HIRING)

Aon Corporation

Collection Specialist II

Fort Wayne, IN · On-site

$45K - $60K/yr

Skills and experience that will lead to success: * 3-5 years of commercial collections experience * Highly developed communication, interpersonal, and customer service skills * Takes initiative for ...

Aon Corporation

Collection Specialist II

Fort Wayne, IN · Hybrid

$45K - $60K/yr

Skills and experience that will lead to success: * 3-5 years of commercial collections experience * Highly developed communication, interpersonal, and customer service skills * Takes initiative for ...

Superior Auto Inc

Chief Compliance Officer

Fort Wayne, IN · On-site

$150K - $200K/yr

The successful candidate will serve as a trusted advisor to leadership while ensuring compliance with all applicable laws and regulations governing consumer finance, automotive lending, collections ...

Superior Auto Inc

Account Representative

Huntington, IN · On-site

$14 - $15/hr

By effectively communicating and driving proactive collections, you'll play a pivotal role in the success of our team. If you've got DRIVE and you're looking to make an impact, we'd love you to make ...

Superior Auto Inc

Account Representative

Kendallville, IN · On-site

$14 - $15/hr

By effectively communicating and driving proactive collections, you'll play a pivotal role in the success of our team. If you've got DRIVE and you're looking to make an impact, we'd love you to make ...

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$29

How much do collections jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for collections in Fort Wayne, IN is $21.18, according to ZipRecruiter salary data. Most workers in this role earn between $17.55 and $23.70 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Fort Wayne, IN?

The most popular types of Collections jobs in Fort Wayne, IN are:

What cities near Fort Wayne, IN are hiring for Collections jobs?

Cities near Fort Wayne, IN with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Fort Wayne, IN as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $40,227 per year, or $19.3 per hour.

Credit Collections Representative

Fort Wayne, IN • On-site

Circle Logistics
Trucking • 51 - 200 employees

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Good employer

Learn new skills

Learn more about Circle Logisticsexternal

Other

Medical, Dental, Vision, Life, PTO

Re-posted 7 days ago

Job description

We are seeking a detail-oriented Credit & Collections Representative to manage a portfolio of customer accounts throughout the credit lifecycle, from initial onboarding through payment collection. This position requires the ability to evaluate creditworthiness, execute timely collection of outstanding receivables, and collaborate with sales and operations teams to resolve disputes while maintaining business continuity. This role demands strong relationship management capabilities combined with professional assertiveness in collections activities.

Primary Responsibilities

  • Manage and monitor customer account portfolios, tracking aging schedules and prioritizing collection outreach to optimize Days Sales Outstanding (DSO) and minimize past-due balances
  • Execute outbound collection activities, including telephone communications and written correspondence, to secure payment on overdue invoices
  • Conduct credit evaluations for new customer applications utilizing established scoring frameworks, including credit report analysis and reference verification, to determine appropriate credit limits and payment terms
  • Assess existing customer accounts for credit limit modifications and term extensions, applying standardized internal scoring criteria
  • Investigate and resolve billing discrepancies, short payments, and deductions through coordination with sales representatives, operations personnel, and customers
  • Process and reconcile cash applications, investigate unapplied or misapplied payments, and maintain account accuracy
  • Implement credit holds on accounts and escalate severely delinquent accounts for third-party collections or legal proceedings in accordance with company policy
  • Document all collection activities and customer communications with comprehensive, accurate records
  • Generate aging reports and exposure analyses for management review and identify emerging credit risks

Qualifications:
Qualifications

Required Qualifications

  • Minimum 2+ years of professional experience in credit management, collections, or accounts receivable functions (freight brokerage, transportation, or 3PL industry experience strongly preferred)
  • Demonstrated knowledge of order-to-cash processes and credit risk assessment fundamentals
  • Professional communication skills with the ability to conduct firm, professional conversations while maintaining business relationships
  • Proficiency in Microsoft Excel, including data sorting, filtering, and lookup functions, with demonstrated ability to work across multiple software systems
  • Exceptional organizational capabilities with meticulous attention to detail and the capacity to manage high-volume account portfolios
  • Self-directed work approach with demonstrated accountability and follow-through on assigned tasks

Preferred Qualifications

  • Experience with Transportation Management Systems (TransportPro, Cargotel, or equivalent) and accounting software platforms (QuickBooks)
  • Familiarity with Customer Relationship Management (CRM) tools, such as HubSpot
  • Background in commercial credit reporting tools and new-customer underwriting processes

Additional Information

Benefits

  • Competitive base-salary + uncapped commission
  • On-site training and career development with a fast track to promotion
  • Insurance benefits including: Health, vision, dental, life, and disability
  • Paid holidays and paid time off after 90 days

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