We are looking for a Commercial Collections Specialist for a long-term contract opportunity based in Lee, New Hampshire. This role focuses on maintaining healthy account balances through detail-oriented outreach, timely follow-up, and accurate documentation across both commercial and consumer accounts. The ideal candidate brings strong judgment, clear communication, and a practical understanding of credit and billing collection practices.
Must have 3rd party collections experience!
Responsibilities:
• Contact commercial and consumer customers regarding past-due balances and work toward timely resolution of outstanding accounts.
• Review account activity, payment status, and billing details to identify collection priorities and recommend next steps.
• Maintain complete and accurate records of customer interactions, payment commitments, disputes, and follow-up actions.
• Coordinate with internal teams to research account issues, clarify invoice questions, and support resolution of billing-related concerns.
• Monitor aging reports and escalate high-risk or severely delinquent accounts when appropriate.
• Negotiate payment arrangements within established guidelines while preserving positive customer relationships.
• Apply collection procedures consistently to support compliance with company standards and credit practices.
• Experience handling collections for commercial accounts, consumer accounts, or both.
• Working knowledge of credit and collections principles, including account aging and payment follow-up.
• Ability to communicate professionally by phone and in writing when addressing overdue balances.
• Strong attention to detail with the ability to document account activity accurately and thoroughly.
• Comfortable reviewing billing information and resolving collection issues tied to invoices or payment discrepancies.
• Proficiency with standard business systems and spreadsheets used to track collection activity.
• Ability to manage multiple accounts and priorities in a fast-paced environment.