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Collections Jobs in Buffalo, NY (NOW HIRING)

P&b Capital Group

Collections Representatives

Buffalo, NY · On-site

$16.50 - $21.25/hr

REQUIREMENTS MINIMUM 6 months of credit card collections High school degree or equivalent Outstanding communication skills Proficient computer skills Mathematical skills COMPREHENSIVE BENEFITS ...

Capital Resource Alliance

Be Seen First

Collections Associate

Buffalo, NY · On-site

$20 - $23/hr

What You Need: 1-2 years experience in collections, telemarketing, or sales. Strong negotiation skills and a high-energy attitude. Company Description "Looking for a challenging and rewarding career ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor ...

KeyBank

Commercial Collections Specialist

Buffalo, NY · On-site

$21 - $23/hr

We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to ...

KeyBank

Commercial Collections Specialist

Amherst, NY · On-site

$18.75 - $25/hr

Location: 4224 Ridge Lea Road, Amherst New York We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at ...

Keybank

Commercial Collections Specialist

Amherst, NY · Hybrid

$18.75 - $25/hr

Location: 4224 Ridge Lea Road, Amherst New York We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at ...

AA Recovery

Be Seen First

Collections Agent

Amherst, NY · On-site

$17 - $30/hr

What you'll do: * Speak with customers regarding past-due accounts * Set up payment plans that work for them * Help resolve balances in a professional and respectful way What we're looking for:

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Collections information

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How much do collections jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collections in Buffalo, NY is $20.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.27 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collection a stressful job?

Collections jobs often involve negotiating with debtors and managing accounts, which can be stressful due to the pressure to meet targets and handle difficult conversations. The work environment may include strict deadlines and the need for strong communication skills, but stress levels vary depending on individual resilience and workplace support. Proper training and experience can help manage the stress associated with collections roles.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.
What are the most commonly searched types of Collections jobs in Buffalo, NY? The most popular types of Collections jobs in Buffalo, NY are:
What are popular job titles related to Collections jobs in Buffalo, NY? For Collections jobs in Buffalo, NY, the most frequently searched job titles are:
What job categories do people searching Collections jobs in Buffalo, NY look for? The top searched job categories for Collections jobs in Buffalo, NY are:
What cities near Buffalo, NY are hiring for Collections jobs? Cities near Buffalo, NY with the most Collections job openings:
Collections jobs near you
Infographic showing various Collections job openings in Buffalo, NY as of August 2026, with employment types broken down into 83% Full Time, 14% Part Time, 1% Temporary, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $43,247 per year, or $20.8 per hour.

Collections Specialist

TruNorth Resolution Group LLC

Buffalo, NY • On-site

$16 - $22/hr

Full-time

PTO

Re-posted 9 days ago

Job description

Benefits:
  • Company parties
  • Competitive salary
  • Opportunity for advancement
  • Paid time off
  • Parental leave
  • Training & development

About the Role:
Join our secondary location, SouthPoint Services, as a Collections Specialist and play a key role in helping clients regain financial stability. This position is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is committed to delivering excellent customer service.
Position Overview:
As a Debt Collection Specialist, you will manage a portfolio of delinquent accounts, working directly with clients to resolve outstanding balances. Success in this role requires a balance of persistence, professionalism, and empathy, along with the ability to navigate sensitive financial conversations while maintaining positive relationships.
Key Responsibilities:

  • Manage a portfolio of delinquent accounts to drive timely and consistent collections
  • Communicate with clients via phone, email, and written correspondence to address overdue balances, discuss payment options, and resolve disputes
  • Negotiate payment plans and settlements in alignment with company guidelines and regulatory requirements
  • Perform skip tracing to locate individuals with outstanding debts
  • Accurately document all client interactions and maintain detailed records in the system
  • Review accounts for discrepancies and work toward timely resolution of billing issues
  • Collaborate with team members to improve collection strategies and overall performance
  • Monitor payment activity and identify trends, reporting significant changes to management
  • Escalate complex or sensitive cases as needed
  • Consistently meet or exceed individual and team performance goals
  • Deliver a high level of customer service to build and maintain positive client relationships
Qualifications:

  • High school diploma or equivalent
  • Prior experience in collections, accounts receivable, or customer service is an asset but we are willing to train the right individuals
  • Strong negotiation, problem-solving, and conflict resolution skills
  • Excellent verbal and written communication abilities
  • Ability to handle sensitive financial matters with professionalism and empathy
  • Proficiency with basic computer systems; experience with SCollect or collections software is a plus
Skills & Attributes:

  • Results-oriented with strong follow-through
  • High level of integrity and professionalism
  • Detail-oriented with strong organizational skills
  • Ability to work both independently and collaboratively
  • Adaptable and comfortable in a dynamic, fast-paced environment
Compensation & Benefits:

  • Competitive base salary with performance-based incentives
  • Paid time off
  • Opportunities for career growth and professional development