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Collections Jobs in Buffalo, NY (NOW HIRING)

P&B Capital Group, LLC

Collections Representatives

Buffalo, NY · On-site

$16.50 - $21.25/hr

REQUIREMENTS MINIMUM 6 months of credit card collections High school degree or equivalent Outstanding communication skills Proficient computer skills Mathematical skills COMPREHENSIVE BENEFITS ...

P&b Capital Group

Collections Representatives

Buffalo, NY · On-site

$16.50 - $21.25/hr

REQUIREMENTS MINIMUM 6 months of credit card collections High school degree or equivalent Outstanding communication skills Proficient computer skills Mathematical skills COMPREHENSIVE BENEFITS ...

Capital Resource Alliance

Be Seen First

Collections Associate

Buffalo, NY · On-site

$20 - $23/hr

What You Need: 1-2 years experience in collections, telemarketing, or sales. Strong negotiation skills and a high-energy attitude. Company Description "Looking for a challenging and rewarding career ...

M&T Bank

Collections Specialist I

Getzville, NY

$18 - $28.31/hr

Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor ...

M&T Bank

Collections Specialist I

Getzville, NY · On-site

$18 - $28.31/hr

Utilize internal collections systems and accounting systems for all loan types. Identify and resolve problematic account situations where appropriate referring more complex problems to the supervisor ...

M&T Bank

Collections Specialist III

Getzville, NY · On-site

$20.55 - $34.25/hr

Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections. Primary Responsibilities : * Initiate contact with consumer borrowers that ...

KeyBank

Commercial Collections Specialist

Buffalo, NY · On-site

$21 - $23/hr

We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at offering professional and courteous service to ...

M&T Bank

Collections Specialist III

Getzville, NY · On-site

$20.55 - $34.25/hr

Foreclosure, Bankruptcy, REO/Property Preservation, Repossession, Remarketing, Legal Liaison or Post Charge Off Collections. Primary Responsibilities : * Initiate contact with consumer borrowers that ...

KeyBank

Commercial Collections Specialist

Amherst, NY · On-site

$18.75 - $25/hr

Location: 4224 Ridge Lea Road, Amherst New York We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at ...

Keybank

Commercial Collections Specialist

Amherst, NY · Hybrid

$18.75 - $25/hr

Location: 4224 Ridge Lea Road, Amherst New York We are not your typical Collections team! At KeyBank, we pride ourselves on being client advisors. We appreciate our clients, and our team excels at ...

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Collections information

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How much do collections jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for collections in Buffalo, NY is $20.79, according to ZipRecruiter salary data. Most workers in this role earn between $17.21 and $23.27 per hour, depending on experience, location, and employer.

What is a collections job?

Collections jobs involve contacting individuals or businesses to recover overdue payments on accounts, loans, or other debts. Professionals in collections work for banks, credit card companies, medical institutions, or third-party agencies to negotiate repayment plans and ensure compliance with financial agreements. They must communicate clearly, maintain accurate records, and adhere to legal and ethical guidelines. Strong interpersonal and problem-solving skills are essential for success in this field.

What are the key skills and qualifications needed to thrive in a collections role?

To thrive in a Collections role, you need strong negotiation, communication, and analytical skills, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, collections databases, and basic accounting systems is typically required. Persistence, empathy, and problem-solving abilities help build rapport with clients and resolve payment issues effectively. These skills are essential for recovering outstanding debts while maintaining positive customer relationships and adhering to legal guidelines.

What are some common challenges faced in a collections role, and how can they be effectively managed?

Collections professionals often encounter challenges such as handling difficult conversations with customers, meeting monthly collection targets, and staying compliant with legal regulations. Effective management of these challenges involves strong communication skills, empathy, and the ability to negotiate payment plans that work for both the client and the company. Additionally, collaborating closely with other departments like customer service and accounting can help resolve disputes and ensure a positive customer experience while maintaining cash flow.

What is the difference between Collections vs Credit Analyst?

AspectCollectionsCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may require collections certificationsBachelor's degree in finance, economics, or related field; certifications like CFA are common
Work EnvironmentCollections departments, call centers, financial institutionsBanking, finance firms, credit departments
Employer & Industry UsageUsed by lenders, credit card companies, collection agenciesUsed by banks, credit bureaus, financial institutions
Common Search & Comparison IntentUnderstanding debt recovery rolesAssessing credit risk and financial analysis

Collections focuses on recovering overdue payments and managing delinquent accounts, often involving direct contact with debtors. Credit Analysts evaluate the creditworthiness of individuals or companies to determine lending risks. While both roles are within the financial industry, Collections emphasizes debt recovery, whereas Credit Analysts focus on risk assessment and credit approval processes.

Is collections a good career?

Collections is a job that involves contacting individuals or businesses to recover unpaid debts, often requiring strong communication and negotiation skills. It can offer steady employment and opportunities for advancement, but may involve challenging interactions and strict regulatory compliance. Success in this field often depends on experience, persistence, and understanding of relevant laws and tools.

Is collections a stressful job?

Collections is a job that can be stressful due to the pressure to recover debts and handle difficult conversations with debtors. It often requires strong communication skills, resilience, and the ability to manage rejection and conflict effectively.

What are the most commonly searched types of Collections jobs in Buffalo, NY?

The most popular types of Collections jobs in Buffalo, NY are:

What cities near Buffalo, NY are hiring for Collections jobs?

Cities near Buffalo, NY with the most Collections job openings:

Collections jobs near you
Infographic showing various Collections job openings in Buffalo, NY as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 15% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $43,247 per year, or $20.8 per hour.

Collections Representative

UBMD Physicians Group

Buffalo, NY

$17/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 days ago

Job description

Collections Representative – UB Associates, Inc.

Full-Time | Onsite

Practice: UB Associates
Pay: $17.00/hour + 15% commission on all successfully collected past-due balances
Work Location: In person

Position Summary

UB Associates is seeking a motivated and service-oriented Collections Representative to join our Billing Department. This role plays an important part in supporting patients as they navigate outstanding account balances while ensuring timely and accurate collection of past-due payments.

The Collections Representative will work closely with patients and internal teams to resolve billing concerns with professionalism, empathy, and a strong commitment to compliance and customer service. This position also offers valuable experience and growth opportunities within healthcare administration.

Key ResponsibilitiesPatient Account & Collections Support

  • Contact patients regarding outstanding balances to arrange payments or establish payment plans

  • Review overdue accounts and follow up according to company policy

  • Respond to patient inquiries about balances and payment options with professionalism and empathy

  • Document all collection activities accurately in the system

Billing Operations & Reporting

  • Work no-show charge reports and $0 encounters to ensure all services are captured accurately

  • Collaborate with billing, front office, and clinical teams to resolve patient concerns

  • Monitor and respond to online reviews, maintaining a positive image for the practice

Documentation, Compliance & Confidentiality

  • Maintain accurate records of all communications and account activity

  • Handle patient information in full compliance with PHI and HIPAA regulations

  • Follow all established policies, procedures, and confidentiality standards

Qualifications

  • High school diploma or equivalent required

  • Associate’s degree in healthcare administration or related field preferred

  • 1+ years of experience in medical collections, billing, or patient account services preferred

  • Strong communication and organizational skills

  • Calm, professional approach to resolving challenges

  • Customer service mindset with excellent attention to detail

Why You’ll Love Working Here

  • Competitive hourly pay plus 15% commission — your success is rewarded

  • Comprehensive benefits package including retirement and insurance options

  • Supportive, team-oriented environment that values your contributions

  • Opportunities to learn, grow, and advance within a respected healthcare organization

Benefits

  • Health, dental, and vision insurance

  • 401(k) retirement plan

  • Life insurance

  • Paid time off

  • Paid holidays

Apply Today

If you’re looking for a role where you can make a difference for patients while growing your career, we’d love to meet you. Apply today to join the UB Associates team!

UB Associates is an Equal Employment Opportunity (EEO) employer.

Apply