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Collections Manager Jobs in Decatur, GA (NOW HIRING)

Td

Collections Strategy Manager

Atlanta, GA · On-site

$120K - $145K/yr

Risk Management We are seeking a highly analytical and strategic Credit Card Collections Strategy Manager to drive performance optimization across the collections lifecycle. This role will leverage ...

Addison Group

Collections Specialist

Alpharetta, GA · On-site

$20 - $25/hr

... to management that are unable to be resolved. · Support annual and ad-hoc audit requests, as ... collections experience required · Accounting degree or experience preferred Addison Group is an ...

Jacksonhealthcare

Collections Specialist

Alpharetta, GA

$18 - $24.50/hr

The Collections Specialist manages a portfolio of VMS and MSP accounts, overseeing collections, reconciliation, payment resolution, aging reduction, and account analysis within a healthcare staffing ...

Addison Group

Collections Specialist

Alpharetta, GA · On-site

$20 - $25/hr

Collections Specialist Industry: Finance & Accounting Location (City, State): Alpharetta, GA ... to management that are unable to be resolved. • Support annual and ad-hoc audit requests, as ...

Addison Group

Collections Specialist

Alpharetta, GA · On-site

$20 - $25/hr

... to management that are unable to be resolved. · Support annual and ad-hoc audit requests, as ... collections experience required · Accounting degree or experience preferred Addison Group is an ...

Med-Hire

Self Pay Collections

Atlanta, GA · On-site

$17.75 - $24/hr

Med-Hire is seeking a motivated Self Pay Collections Specialist for a beautiful practice in Buckhead. Qualified candidates must have a minimum of 2 years recent experience with medical billing and ...

Visionaire Partners

Collections Associate

Cumberland, GA · On-site

$20/hr

Collections Analyst Looking for your next challenging opportunity? Then this role is for you! We ... In this role, you will manage a portfolio of commercial (B2B) accounts and serve as the main point ...

Med-Hire

Self Pay Collections

Atlanta, GA · On-site

$17.75 - $24/hr

Company Description Med-Hire is seeking a motivated Self Pay Collections Specialist for a beautiful practice in Buckhead. Qualified candidates must have a minimum of 2 years recent experience with ...

Altium Packaging LLC

Collections Specialist

Atlanta, GA · On-site

$17.75 - $24/hr

Effective time management skills * Professional appearance and behavior Preferred Qualifications * Associates Degree Altium Packaging, Our Culture Differentiates Us! We incorporate our Guiding ...

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All JobsCollections JobsCollections Manager JobsCollections Manager Jobs in Decatur, GA

Collections Manager information

See Decatur, GA salary details

$30.3K

$57.3K

$106.4K

How much do collections manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for collections manager in Decatur, GA is $57,332.00, according to ZipRecruiter salary data. Most workers in this role earn between $39,500.00 and $63,900.00 per year, depending on experience, location, and employer.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.

What is the role of a collections manager?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time and managing overdue accounts. They develop strategies to recover debts, maintain customer relationships, and often use collection software or tools to track progress. Strong communication, negotiation skills, and knowledge of relevant laws are essential for this role.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Decatur, GA?

The most popular types of Collections jobs in Decatur, GA are:

What job categories do people searching Collections Manager jobs in Decatur, GA look for?

The top searched job categories for Collections Manager jobs in Decatur, GA are:

What cities near Decatur, GA are hiring for Collections Manager jobs?

Cities near Decatur, GA with the most Collections Manager job openings:

Collections Manager jobs near you
Infographic showing various Collections Manager job openings in Decatur, GA as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $57,332 per year, or $27.6 per hour.

CCHL Servicing Collections Specialist

Capital City Bank

Kennesaw, GA • On-site

$17 - $23/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 13 days ago

Capital City Bank rating

7.3

Company rating: 7.3 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

111th of 171 rated banks

Job description

Capital City Home Loans Servicing Collections Specialist - Capital City Bank - More than your bank your banker.
Full Time - M-F 40 hours
General Summary
The Servicing Collections Specialist position is a member of the Loan Servicing Operations and Default Team with the primary responsibility for the effective management of accounts in various stages of delinquency or default. The Collections Specialist is responsible for managing delinquent accounts, contacting customers regarding past-due balances, and working toward timely resolution through payment arrangements, loss mitigation options, or account reconciliation. This role requires strong communication skills, attention to detail, and the ability to balance customer service with compliance and company policies.
All associates at Capital City Bank, Capital City Wealth, and Capital City Home Loans have access to confidential client information and must practice discretion at all times.
Principal Duties and Responsibilities
  • Effectively communicate and educate borrowers, explaining the impact of delinquency on the loan and potential loss mitigation options. Escalate accounts when necessary for advanced collections, default, or legal action
  • Properly updating and documenting the servicing platform, including right party contact, promise to pay dates, and reason for default
  • Contact customers via phone, email, and written correspondence regarding delinquent accounts
  • Negotiate repayment plans in accordance with company and/or Investor guidelines
  • Educate customers on available options, deadlines, and consequences of non-payment
  • Ensure compliance with federal, state, and local regulations (e.g., FDCPA, CFPB guidelines)
  • Collaborate with internal departments such as Customer Service, Loss Mitigation, Legal, and Accounting
  • Assist the Servicing & Default Manager as needed.

Employer determines the essential functions of the job.
All associates must understand and adhere to the non-negotiable Banker Standards and commit to practicing SGNNT (smile, greet, name, thank you) at all times. Associates will consistently follow policies and procedures as established by Capital City Bank, Capital City Strategic Wealth, and Capital City Home Loans, with department managers setting the standard.
Associated Duties
Provides additional support to manager and department colleagues.
Completes all assigned/required Bank training within established timelines.
Knowledge, Skills and Abilities (KSAs) Required
The following KSAs are usually acquired through work experience and/or specialized course(s) and are further defined in each of the Specialist levels below:
  • Understanding of FNMA, FHA, VA, and other applicable investor guidelines, with the ability to apply regulatory and compliance standards in daily servicing and collections activities
  • Mortgage, auto, credit card, or consumer finance collections experience
  • Understanding of default servicing or loss mitigation processes
  • Ability to work independently and manage high-volume workloads
  • Problem-solving mindset with sound judgment
  • Adaptability in a fast-paced, compliance-driven environment
  • Must be able to effectively communicate with borrowers while maintaining privacy and respectful demeanor.
  • Ability to prioritize work, multi-task and display a flexible attitude.
  • Ability to manage time constraints and meet operational deadlines.
  • Ability to handle high pace work environment with unpredictable workloads.
  • Attention to detail and accuracy.

Education
Minimum, high school diploma or equivalent required. Bachelor's Degree from an accredited college preferred. Relevant experience may substitute for the education requirement. Two years of Mortgage Servicing experience preferred, and relevant banking experience considered.
Experience
  • 2 years of collection experience servicing Conventional insured loans, FHA, USDA and VA loans.
  • 2 years of experience as a "Single Point of Contact"
  • 2 years of property preservation experience

Working Conditions
  • Lobby or cubicle environment.
  • In the rare instance of a major or extensive natural disaster, epidemic or pandemic occurrence, or other disruption within our footprint, it may be necessary for associates to relocate or telecommute before, during or after, to ensure business continuity.

Capital City Bank associates are our greatest asset. We offer the following benefits:
  • Medical, Dental and Vision
  • Life Insurance
  • 401(k) with Matching
  • Flexible Spending Accounts
  • Tuition Assistance
  • Stock Purchase
  • Discounts on Products and Services

EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an "all-inclusive" list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.
THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. This job description does not restrict Capital City Bank, Capital City Investments, Capital City Trust Company, and Capital City Home Loans from the ability to assign, reassign or eliminate duties and responsibilities of this job at any time. This job description describes the current assignment of essential functions. These functions may change at any time as the needs of the Bank or department change or for other reasons deemed appropriate.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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