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Collections Associate Jobs in Utica, MI (NOW HIRING)

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Collections Specialist

Wixom, MI · On-site

$55K - $70K/yr

Associate's Degree in Finance or Accounting Preferred Education and Experience: * 5+ years of experience with hands-on collections activities * Bachelor's Degree in Finance or Accounting Other Duties:

Law Firm

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Law Firm Collections Manager

Southfield, MI · On-site

$68K - $75K/yr

Qualifications • Associate's degree required; bachelor's degree in business, accounting, finance, preferred. • Minimum 3 years' experience in accounts receivable, collections, client relations ...

Smile Partners

Associate Dentist

Clinton Township, MI · On-site

Associate Dentist Opportunity - Clinton Township, MI (Friday's) Redwood Dental of Clinton Township ... Competitive compensation with a daily guarantee or percentage of collections , based on your ...

Smile Partners USA

Associate Dentist

Troy, MI · On-site

Associate Dentist Opportunity - Rochester Hills, MI Smile Jobs is conducting a search on behalf of ... Competitive compensation with a daily guarantee or percentage of collections , based on your ...

Smile Jobs

Associate Dentist

Troy, MI · On-site

Associate Dentist Opportunity - Rochester Hills, MI Smile Jobs is conducting a search on behalf of ... Competitive compensation with a daily guarantee or percentage of collections , based on your ...

Smile Partners

Associate Dentist

Troy, MI · On-site

Associate Dentist Opportunity - Rochester Hills, MI Smile Jobs is conducting a search on behalf of ... Competitive compensation with a daily guarantee or percentage of collections , based on your ...

Smile Partners

Associate Dentist

Clarkston, MI · On-site

Associate Dentist Opportunity - Waterford, MI Waterford Clarkston Dentistry is seeking a Part-Time ... Competitive compensation with a daily guarantee or percentage of collections, based on your ...

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All JobsCollections Associate JobsCollections Associate Jobs in Utica, MI

Collections Associate information

See Utica, MI salary details

$10

$18

$28

How much do collections associate jobs pay per hour?

As of Jul 29, 2026, the average hourly pay for collections associate in Utica, MI is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.06 per hour, depending on experience, location, and employer.

How does a Collections Associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a Collections Associate, and why are they important?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What are Collections Associates?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Utica, MI? The most popular types of Collections jobs in Utica, MI are:
What cities near Utica, MI are hiring for Collections Associate jobs? Cities near Utica, MI with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Utica, MI as of July 2026, with employment types broken down into 1% As Needed, 70% Full Time, 26% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $39,183 per year, or $18.8 per hour.
Entry Level Mortgage Collections

Entry Level Mortgage Collections

United Wholesale Mortgage

Pontiac, MI

$17.50 - $23.75/hr

Full-time

Posted 13 days ago

United Wholesale Mortgage rating

7.8

Company rating: 7.8 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

95th of 150 rated financial services

Job description

Overview

Ready to join thousands of talented team members who are making the dream of home ownership possible for more Americans? It’s all happening on UWM’s campus, where our award-winning workplace packs plenty of perks and amenities that keep the atmosphere buzzing with energy and excitement.

It’s no wonder that out of our six pillars, People Are Our Greatest Asset is number one. It’s at the very heart of how we treat each other, our clients and our community. Whether it’s providing elite client service or continuously striving to improve, our pillars provide a pathway to a more successful personal and professional life.

From the team member that holds a door open to the one that helps guide your career, you’ll feel the encouragement and support on day one. No matter your race, creed, gender, age, sexual orientation and ethnicity, you’ll be welcomed here. Accepted here. And empowered to Be You Here.

More reasons you’ll love working here include:

  • Paid Time Off (PTO) after just 30 days
  • Additional parental and maternity leave benefits after 12 months
  • Adoption reimbursement program
  • Paid volunteer hours
  • Paid training and career development
  • Medical, dental, vision and life insurance
  • 401k with employer match
  • Mortgage discount and area business discounts
  • Free membership to our large, state-of-the-art fitness center, including exercise classes such as yoga and Zumba, various sports leagues and a full-size basketball court
  • Wellness area, including an in-house primary-care physician’s office, full-time massage therapist and hair salon 
  • Gourmet cafeteria featuring homemade breakfast and lunch
  • Convenience store featuring healthy grab-and-go snacks
  • In-house Starbucks and Dunkin
  • Indoor/outdoor café with Wi-Fi

Responsibilities

  • Serve as the primary point of contact for customers with past-due loans at any delinquency stage.
  • Initiate outbound calls and manage inbound inquiries to resolve delinquent loan accounts.
  • Identify the root cause of delinquency through active listening and financial discovery.
  • Educate customers on loan status, payment expectations, and consequences of continued delinquency.
  • Assist customers in bringing accounts current using approved options, including:
    • Reinstatements
    • Promise to Pay (PTP) arrangements
    • Repayment Plans
    • Forbearance options
  • Monitor and follow up on active payment arrangements to ensure adherence and success.
  • Determine when a loan should be escalated and transitioned to Loss Mitigation (LM) based on customer hardship, delinquency progression, or policy requirements.
  • Act as an advocate for the customer while balancing risk, compliance, and investor guidelines.
  • Maintain accurate, detailed, and timely documentation of all borrower interactions in the loan servicing system.
  • Ensure full compliance with all applicable regulations and policies, including FDCPA, RESPA, CFPB, and state-level guidelines.
  • Meet or exceed performance metrics related to resolution rates, call quality, compliance, and customer experience.

Qualifications

Must-Have Qualifications

  • High school diploma or equivalent required; associate or bachelor’s degree preferred.
  • Preferred: 1+ years of experience in mortgage servicing, collections, loss mitigation, or customer advocacy.
  • Working knowledge of delinquency cycles, mortgage loan terms, and default resolution strategies.
  • Strong understanding of customer hardship conversations and financial counseling techniques.
  • Excellent verbal and written communication skills.
  • Proven ability to de-escalate difficult conversations with empathy and professionalism.
  • High attention to detail with strong documentation and system navigation skills.
  • Preferred: Proficiency in Microsoft Office (Word, Excel, Outlook) and loan servicing platforms (e.g., MSP).

Nice-to-Have Qualifications

  • Knowledge of Bankruptcy and Foreclosure referral processes.
  • Bilingual capabilities (Spanish/English strongly preferred).

What United Wholesale Mortgage employees say

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Benefits

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