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Collections Associate Jobs in Phoenix, AZ (NOW HIRING)

Concord Servicing

Collections Representative

Scottsdale, AZ

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while ... High school diploma or equivalent required; associate's or bachelor's degree in a related field ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while ... High school diploma or equivalent required; associate's or bachelor's degree in a related field ...

Concord Servicing

Collections Representative

Scottsdale, AZ · On-site

$17.25 - $22.25/hr

Our Collections team plays a critical role in maintaining positive borrower relationships while ... High school diploma or equivalent required; associate's or bachelor's degree in a related field ...

Rite of Passage

Collections Specialist

Queen Creek, AZ · On-site

$18.50 - $25/hr

High school diploma or equivalent required; associate's degree preferred * Minimum of 2 years of healthcare collections or medical billing experience preferred * Behavioral health, residential ...

Fender

Collections Specialist

Phoenix, AZ · Remote

$18.25 - $24.75/hr

Within the Credit and Collections team our goal is successful accounts receivable collections ... Associate or bachelor's degree preferred, but not required. * Strong proficiency in Microsoft ...

Fender

Collections Specialist

Phoenix, AZ · On-site

$18.25 - $24.75/hr

We are searching for a Collections Specialist to join our team in Phoenix, AZ. In this role, you ... Associate or bachelor's degree preferred, but not required. * Strong proficiency in Microsoft ...

Rite of Passage

Collections Specialist

Queen Creek, AZ · On-site

$18.50 - $25/hr

High school diploma or equivalent required; associate's degree preferred * Minimum of 2 years of healthcare collections or medical billing experience preferred * Behavioral health, residential ...

Adecco

Call Center Collections Specialist

Tempe, AZ

$22/hr

Adecco is currently assisting one of its clients in their search for a Collections Specialist in ... In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other ...

TERRACON

Billing/Collections Representative

Tempe, AZ · On-site

$17.50 - $24/hr

Associate's degree in related field. Or in lieu of a degree, a high school diploma or equivalent ... Collections * Under immediate supervision, perform routine collections efforts which could include ...

TERRACON

Billing/Collections Representative

Tempe, AZ · On-site

$17.75 - $24.25/hr

Collections * Under immediate supervision, perform routine collections efforts which could include ... Associate's degree in related field. Or in lieu of a degree, a high school diploma or equivalent ...

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All JobsCollections Associate JobsCollections Associate Jobs in Phoenix, AZ

Collections Associate information

See Phoenix, AZ salary details

$10

$19

$29

How much do collections associate jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for collections associate in Phoenix, AZ is $19.49, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $21.78 per hour, depending on experience, location, and employer.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Phoenix, AZ?

The most popular types of Collections jobs in Phoenix, AZ are:

What job categories do people searching Collections Associate jobs in Phoenix, AZ look for?

The top searched job categories for Collections Associate jobs in Phoenix, AZ are:

What cities near Phoenix, AZ are hiring for Collections Associate jobs?

Cities near Phoenix, AZ with the most Collections Associate job openings:

Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Phoenix, AZ as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 25% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $40,532 per year, or $19.5 per hour.

Collections Representative

Concord Servicing

Scottsdale, AZ

$17.25 - $22.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Concord is a Loan Servicing Fintech company committed to helping borrowers navigate their financial obligations with clarity and respect. Our Collections team plays a critical role in maintaining positive borrower relationships while protecting the financial integrity of our servicing portfolio. This is an onsite position based at our Contact Center in Scottsdale, AZ.

The Collections Representative is responsible for contacting borrowers regarding past-due loan accounts, negotiating repayment arrangements, and resolving delinquencies in a compliant and borrower-friendly manner. The ideal candidate brings 2-3 years of collections or contact center experience and is comfortable working in a high-volume, fast-paced environment.

Duties and Responsibilities:

  • Contact borrowers via inbound and outbound calls to address past-due loan accounts and secure payment commitments
  • Negotiate repayment plans, deferrals, and other arrangements in accordance with company policy and regulatory guidelines
  • Accurately document all account activity, payment arrangements, and borrower interactions in the loan servicing system
  • Adhere to all applicable federal and state regulations, including FDCPA, FCRA, and CFPB guidelines
  • Identify and escalate accounts requiring special handling, hardship assistance, or supervisor review
  • Meet or exceed individual performance metrics including contact rates, promises to pay, and collector effectiveness
  • Collaborate with team members and leadership to resolve complex account issues and contribute to departmental goals
  • Maintain a professional and empathetic demeanor in all borrower interactions, reflecting Concord's commitment to respectful service

Requirements

  • 2-3 years of experience in collections, loan servicing, or a related contact center environment.
  • Working knowledge of FDCPA, FCRA, and other applicable consumer lending regulations.
  • Strong negotiation and communication skills with a demonstrated ability to resolve delinquencies effectively and empathetically.
  • Proficiency with loan servicing platforms or CRM systems; ability to learn proprietary software quickly.
  • Excellent attention to detail and ability to manage a high volume of accounts with accuracy and urgency.
  • High school diploma or equivalent required; associate's or bachelor's degree in a related field preferred.
  • Must be able to work onsite at the Chandler, AZ Contact Center; this position is not eligible for remote work.

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k, IRA)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Family Leave (Maternity, Paternity)
  • Short Term & Long Term Disability
  • Training & Development
  • Free Food & Snacks
  • Wellness Resources

Apply