Collections Assistant Jobs in Edmonton, AB (NOW HIRING)

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Reporting to the National Collections Supervisor, you will assist Partners in administering collections according to policies and procedures. Proactively manage all outstanding balances for client payments. Maintain records of clients past due balances and follow-up mandate. The role will be the single point of contact for all collection related matters for the assigned Partners and their engagement teams.

• Day-to-day management of client accounts, including reconciliation, collection calls, dispute identification and resolution
• Locate and notify clients of past due balances by telephone, email, mail etc.
• Respond to internal and external client account inquiries
• Interact with the appropriate departments to research outstanding balances and resolve client issues
• Meet with management to communicate key A/R information such as status of accounts
• Work with partners, managers and administrative staff on client information that will improve the timeliness of billings and collections
• Identify and escalate client issues where appropriate
• Maintain detailed notes on collection activity and scheduled follow ups
• Produce adhoc reports related to A/R as requested
• Ensure all customer information is correct, including phone numbers and addresses
• Set up repayment plans based on the clients financial position
• Prepare and provide client account statements, as required
• Implement our collection management processes and procedures in a professional and diplomatic manner, to maximize recovery and minimize debt
• Work with Billing Specialist to reduce Lock Up Days in accordance with agreed terms of business

• College diploma; finance/accounting diploma preferred
• 3 years of professional collections experience
• Strong written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization
• Strong Microsoft Excel skills 

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. 

KPMG Ontario Region Pay Range Information 
The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

KPMG BC Region Pay Range Information 
The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.  

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KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

• College diploma; finance/accounting diploma preferred
• 3 years of professional collections experience
• Strong written, and verbal communication skills with the ability to effectively communicate with individuals at all levels of the organization
• Strong Microsoft Excel skills 

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders while at KPMG. 

KPMG Ontario Region Pay Range Information 
The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program. 

KPMG BC Region Pay Range Information 
The expected base salary range for this position is $47,000 to $71,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.  

Providing you with the support you need to be at your best