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Collections Assistant Manager Jobs in Georgia (NOW HIRING)

Spelman College

Assistant Archivist

Atlanta, GA · On-site

Performs core archival processing and collection management functions including processing digital and physical archival collections and assists with other departmental needs and projects * Assist ...

OneMain Financial

Assistant Manager

Bethlehem, GA

Assistant Managers lead by example in providing personal loan solutions through underwriting ... Deliver results related to individual and branch sales and collections goals as well as customer ...

New

OneMain Financial

Assistant Manager

Woodstock, GA

Assistant Managers lead by example in providing personal loan solutions through underwriting ... Deliver results related to individual and branch sales and collections goals as well as customer ...

New

OneMain Financial

Assistant Manager

Duluth, GA

Assistant Managers lead by example in providing personal loan solutions through underwriting ... Deliver results related to individual and branch sales and collections goals as well as customer ...

New

Arc Living LLC

Assistant Community Manager

Pendergrass, GA · On-site

$22 - $25/hr

Assistant Community Manager Assistant Community Manager - Gainesville, GA Area A well-established ... Manage and actively participate in resident collections and delinquency follow-up. * Oversee the ...

New

Stop N Stor

Be Seen First

Assistant Manager

Pooler, GA · On-site

$14 - $17/hr

Assistant Store Manager Stop N Stor, a multi-facility storage chain in the Coastal Empire, is ... Performing collections for delinquent accounts * Strong accountability * Maintaining property ...

OneMain Financial

Assistant Manager

Griffin, GA

Assistant Managers lead by example in providing personal loan solutions through underwriting ... Deliver results related to individual and branch sales and collections goals as well as customer ...

OneMain Financial

Assistant Manager

Bethlehem, GA · On-site

Assistant Managers lead by example in providing personal loan solutions through underwriting ... Deliver results related to individual and branch sales and collections goals as well as customer ...

OneMain Financial

Assistant Manager

Woodstock, GA · On-site

Assistant Managers lead by example in providing personal loan solutions through underwriting ... Deliver results related to individual and branch sales and collections goals as well as customer ...

OneMain Financial

Assistant Manager

Duluth, GA · On-site

Assistant Managers lead by example in providing personal loan solutions through underwriting ... Deliver results related to individual and branch sales and collections goals as well as customer ...

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Collections Assistant Manager information

What does a collections assistant manager do?

A Collections Assistant Manager oversees the daily operations of the collections department, supporting the Collections Manager in achieving departmental goals. Their responsibilities include supervising collection agents, ensuring compliance with company policies and legal regulations, and assisting in developing strategies to improve collection rates. They often handle escalated customer accounts, monitor performance metrics, and provide training to staff. This role requires strong leadership, communication, and problem-solving skills.

What are the key skills and qualifications needed to thrive as a collections assistant manager?

To thrive as a Collections Assistant Manager, you need a solid understanding of collections processes, account management, and relevant financial regulations, often backed by experience in credit or collections roles. Familiarity with collections management software, customer relationship management (CRM) systems, and sometimes certifications like the Certified Credit and Collection Professional (CCCP) are valuable. Strong negotiation, problem-solving, and leadership skills help you manage teams and navigate difficult customer interactions. These abilities are crucial for maximizing collections efficiency, ensuring compliance, and maintaining positive client relationships.

What are some of the main challenges a collections assistant manager faces, and how can I prepare to handle them?

As a Collections Assistant Manager, one of the main challenges is balancing the need to meet collection targets while maintaining positive relationships with both customers and your team. You'll often navigate difficult conversations with delinquent account holders and handle escalated disputes, so strong communication and conflict resolution skills are essential. Additionally, you may need to motivate and train collection agents, monitor performance metrics, and adapt to changes in regulations or company policies. Preparing by gaining experience in team leadership, staying updated on compliance requirements, and developing empathy-driven negotiation strategies can help you succeed in this role.

What is the difference between Collections Assistant Manager vs Collections Specialist?

AspectCollections Assistant ManagerCollections Specialist
CredentialsTypically requires a high school diploma or associate degree; some roles prefer relevant certificationsHigh school diploma or equivalent; certifications like Certified Credit and Collection Professional (CCCP) are a plus
Work EnvironmentSupervises collections team, manages accounts, and develops strategiesHandles individual accounts, contacts debtors, and follows collection procedures
Employer & Industry UsageUsed in banking, finance, and healthcare sectors for team leadership rolesCommon in similar sectors for direct collection activities

The Collections Assistant Manager oversees collections teams and strategies, while the Collections Specialist focuses on managing individual accounts and debtor contact. Both roles require similar credentials and are integral to the collections process, but differ in scope and responsibilities.

What cities in Georgia are hiring for Collections Assistant Manager jobs?

Cities in Georgia with the most Collections Assistant Manager job openings:

Collections Assistant Manager jobs near you

COLLECTIONS ASSISTANT

Atlanta, GA • On-site

Credit Union of Atlanta
Finance and Insurance • 11 - 50 employees
Learn more about Credit Union of Atlantaexternal

Full-time

Re-posted 16 days ago

Job description

Job Function: Maintain and follow-up with member issues, provide excellent service and support different functions related to Collection Department. To protect the assets of the Credit Union and the credit reputation of the member, when possible.
Responsibilities and Duties
  • Provide excellent Member service.
  • E-Oscar updates
  • Establish/maintain interdepartmental relationships to ensure proper account maintenance/resolution
  • Perform daily monitoring and collection of negative accounts and loans, from first date of delinquency through charge off while updating/maintaining all necessary monitoring systems, including Overdraft Privilege.
  • Generate letters daily as required for the department.
  • File Lawsuits and maintain follow updates and assignment.
  • Resolve any collateral or any other insurance issues.
  • Contact delinquent members by telephone or mail, to discuss their accounts
  • Update and log activity on accounts through delinquent loan recovery system
  • Track the Credit Union in any court actions instituted by the Credit Union attorneys on delinquent loans, as directed
  • Follow up on insurance, collateral and GAP and apply them accordingly.
  • File bankruptcy claims and follow -up with attorneys on legal action
  • Develop a clear understanding of Credit Union history, philosophy, organization, By-laws, and operational procedures
  • Track Deferment, restructure and Modifications and follow up on required documents
  • Report to collection manager any issues and/or concerns about member dissatisfaction. process insurance claims and payments as needed.
  • Process payments from bankruptcy trustees and from Collections vendor
  • Maintain accurate records of all required logs/reports
  • Properly protect member information and fully abide by all governing rules/regulations
  • All other duties as assigned by Manager

Requirements
QUALIFICATIONS:
EDUCATION : High School Graduate
SKILLS:
  • Collection experience
  • Accounting experience preferred
  • Computer skills, Microsoft Word and Excel
  • Organization and time management skills; ability to meet deadlines
  • Ability to work independently without direct supervision
  • This position is in office (Non-remote)

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