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Collection Trainer Jobs (NOW HIRING)

The Hankey Group

Collection Supervisor

Las Vegas, NV · On-site

$25/hr

Organizes collection work load according to degree and amount of delinquency and assigns accounts ... Develop and deliver training * Ability to work under time constraints and daily deadlines * Good ...

Henry County / Henry County PSA

VA · On-site

$18.91 - $19.49/hr

Collection Clerk Location: Henry County Treasurer's Office Schedule: Full-time | Monday-Friday, 8 ... training or experience will be considered Why Join Us? ✅ Competitive salary ✅ 100% employer ...

Pae

Mid Collection Manager (HUMINT)

Colorado Springs, CO · On-site

$115K - $125K/yr

Desired education and training to include an in-residence DoD / IC collection management course and at least four years of experience relevant to space / counterspace-related intelligence ...

Chubb

Collection Analyst

San Juan, PR · On-site

Role Purpose The Collection Analyst is responsible for the appropriate handling collections of the ... Our policy is to provide employment, training, compensation, promotion, and other conditions or ...

Chubb

Collection Analyst

San Juan, PR · On-site

Role Purpose The Collection Analyst is responsible for the appropriate handling collections of the ... Our policy is to provide employment, training, compensation, promotion, and other conditions or ...

Leidos

Collection Manager SME-HUMINT

Mclean, VA · On-site

$116K - $210K/yr

... Training Support, Parental Paid Leave, and much more. Join us and make a difference in Analysis ... Provide HUMINT collection management advice and expert knowledge of collection management.

Pae

Mid Collection Manager (HUMINT)

Huntsville, AL · On-site

Desired education and training to include an in-residence DoD / IC collection management course and at least four years of experience relevant to space / counterspace-related intelligence ...

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How much do collection trainer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for collection trainer in the United States is $24.74, according to ZipRecruiter salary data. Most workers in this role earn between $18.75 and $26.44 per hour, depending on experience, location, and employer.

What is a collection trainer?

Collection Trainers are professionals who educate and guide collections staff, such as debt collectors, on best practices for recovering outstanding payments. They design and deliver training programs covering communication skills, negotiation techniques, compliance with regulations, and the proper use of collection software. Their role ensures that collection teams are well-equipped to handle sensitive financial situations ethically and effectively, improving both recovery rates and customer satisfaction.

What are the key skills and qualifications needed to thrive as a collection trainer, and why are they important?

To thrive as a Collection Trainer, you need expertise in debt collection processes, compliance regulations, and adult learning principles, often supported by experience in collections and training certifications. Familiarity with collection software, CRM systems, and e-learning platforms is typically required. Outstanding communication, patience, and coaching abilities help trainers effectively impart knowledge and motivate diverse teams. These skills and qualities are crucial for ensuring compliance, improving collection performance, and fostering a knowledgeable workforce.

What are some common challenges collection trainers face when onboarding new collectors, and how can they effectively address them?

Collection Trainers often encounter challenges such as varying levels of prior experience among new hires, resistance to role-play scenarios, and ensuring consistent adherence to compliance and regulatory standards. To address these, trainers can tailor their training methods to accommodate diverse learning styles, foster an open and supportive environment that encourages participation, and incorporate ongoing assessments to reinforce compliance knowledge. Regular feedback sessions and mentorship opportunities can also help new collectors build confidence and competence in handling difficult calls and maintaining professionalism.

What are popular job titles related to Collection Trainer jobs?

For Collection Trainer jobs, the most frequently searched job titles are:

Collection Trainer jobs near you

HUMINT Collection Manager - Senior

Washington, DC • On-site

Bluehawk, LLC
51 - 200 employees
Learn more about Bluehawk, LLCexternal

Full-time

Posted yesterday

New

Job description

Overview

BLUEHAWK, LLC is seeking a Senior HUMINT Collection Manager to lead complex collection-management activities for DIA Directorate for Operations. The senior manager will guide HUMINT reporting, collection strategy, resource alignment, performance assessment, and coordination across field elements, customers, collection platforms, and senior leadership.

Responsibilities
  • Lead the review, quality control, publication, and release of Intelligence Information Reports and ensure compliance with policy, guidance, and reporting thresholds.
  • Oversee post-publication reviews, annual reconciliation, reporting metrics, and qualitative assessments of platform and collector performance.
  • Analyze collection posture, gaps, trends, and future operational conditions and recommend resource placement and alignment.
  • Lead the development, coordination, tasking, review, and reorientation of Operating Directives, collection posture statements, integrated strategies, and collection emphasis messages.
  • Serve as a senior collection-management conduit to field elements, customers, headquarters, and supported platforms; resolve complex issues involving requirements, priorities, and reporting.
  • Support DO, Integrated Intelligence Centers, and senior leaders with data and briefings responsive to DIA leadership, OUSD I&S, Congress, and ODNI inquiries.
  • Establish and improve collection-management methodologies, processes, procedures, tools, and engagement mechanisms for customers and mission partners.
  • Coordinate analyst feedback, Source Directed Requirements, FINTEL use, evaluation data, and HUMINT tasking supporting other intelligence disciplines.
  • Brief products and recommendations at meetings, workshops, and community venues; conduct senior-level quality control and mentor other collection managers.
Qualifications
  • Bachelor's degree or at least 12 years of experience in an all-source analytic, HUMINT collection, or HUMINT collection-support role in lieu of the degree.
  • Active TS/SCI with ability to obtain a CI Polygraph (TS/SCI CI Poly clearance preferred)
  • Senior-level knowledge of collection platforms, HUMINT reporting systems, collection requirements, and performance assessment.
  • Demonstrated ability to lead complex collection-management work with minimal oversight and brief senior Government stakeholders.
  • Experience developing collection strategies, Operating Directives, metrics, resource recommendations, and high-impact HUMINT products.
  • Work is performed in support of DIA Directorate for Operations mission requirements and may involve classified systems and information.
  • Must comply with applicable DoD, DIA, Intelligence Community, security, records-management, and information-handling requirements.
  • Must be able to work independently in a high-tempo operational environment, manage competing priorities, and meet Government-directed timelines.
  • Must communicate clearly in English, both orally and in writing, and produce accurate, properly formatted deliverables.
  • May be required to attend Government-approved functional training, workshops, meetings, or conferences and to perform other related duties as assigned.
Preferred Qualifications
  • Successful completion of the DIA HUMINT Collection Management Course, Intelligence Information Report Course, or related DIA or Intelligence Community training.
  • Experience supporting DIA, DO, Integrated Intelligence Centers, OUSD I&S, ODNI, or Congressional responses.
  • Experience providing quality control, process oversight, and mentorship to collection-management personnel.

BLUEHAWK, LLC is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law.

Employment Type: OTHER

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