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Collection Resolution Specialist Jobs in Georgia

Blue Horizon Management Group

Collections Specialist

Vidalia, GA · On-site

$14.25 - $19.25/hr

The Collections Specialist is responsible for overseeing the collection of delinquent rent payments ... Strong communication and conflict-resolution skills. * Excellent organizational and time management ...

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Billing Specialist (not medical)

Duluth, GA · On-site

$27 - $29/hr

This role will manage customer accounts, support collections and dispute resolution, reconcile ... Manage an assigned portfolio of customer accounts and perform timely collection follow-up. * ...

Airgas

Collections Specialist

Lawrenceville, GA · On-site

$17 - $23/hr

... resolution of cash related disputes. Cash application related disputes would constitute no more ... Maintain accurate documentation of all collection activities and communications within High Radius.

Airgas

Collections Specialist

Lawrenceville, GA · On-site

$17 - $23/hr

... resolution of cash related disputes. Cash application related disputes would constitute no more ... Provide customer service regarding account and collection issues. * Assist customers with account ...

Airliquidehr

Collections Specialist

Lawrenceville, GA · On-site

$17 - $23/hr

... resolution of cash related disputes. Cash application related disputes would constitute no more ... Maintain accurate documentation of all collection activities and communications within High Radius.

Airliquidehr

Collections Specialist

Lawrenceville, GA · On-site

$17 - $23/hr

... resolution of cash related disputes. Cash application related disputes would constitute no more ... Provide customer service regarding account and collection issues. * Assist customers with account ...

Ace Hardware

Accounts Receivable Specialist

Cumming, GA

$18 - $24/hr

Conduct collection calls and email correspondence to collect outstanding balances. Send out ... Customer Service & Issue Resolution Investigate billing disputes and customer concerns. Work with ...

Ace Hardware

Accounts Receivable Specialist

Cumming, GA · On-site

$18 - $24/hr

Conduct collection calls and email correspondence to collect outstanding balances. * Send out ... Customer Service & Issue Resolution * Investigate billing disputes and customer concerns. * Work ...

Alston

Client Accounts Specialist

Atlanta, GA

$85K - $95K/yr

The Client Accounts Specialist plays a key role in supporting Alston & Bird's financial success by ... Working knowledge of collection practices, account reconciliation, dispute resolution, and client ...

Alston & Bird's

Client Accounts Specialist

Atlanta, GA · On-site

$85K - $95K/yr

The Client Accounts Specialist plays a key role in supporting Alston & Bird's financial success by ... Working knowledge of collection practices, account reconciliation, dispute resolution, and client ...

Jackson Healthcare

Collections Specialist

Alpharetta, GA · On-site

$18 - $24.50/hr

The Collections Specialist manages a portfolio of VMS and MSP accounts, overseeing collections ... collection efforts, reducing aging exposure, and ensuring timely payment resolution * Perform ...

Jackson Healthcare

Collections Specialist

Alpharetta, GA · On-site

$18 - $24.50/hr

The Collections Specialist manages a portfolio of VMS and MSP accounts, overseeing collections ... collection efforts, reducing aging exposure, and ensuring timely payment resolution * Perform ...

Jacksonhealthcare

Collections Specialist

Alpharetta, GA · On-site

$18 - $24.50/hr

The Collections Specialist manages a portfolio of VMS and MSP accounts, overseeing collections ... collection efforts, reducing aging exposure, and ensuring timely payment resolution * Perform ...

Atlanta Womens Healthcare

Billing Specialist

Atlanta, GA · On-site

$18.25 - $24.75/hr

... claim resolution, patient collections, and payment reconciliation. The ideal candidates will ... Handle inbound patient collection calls with professionalism and empathy, responding to inquiries ...

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All JobsCollection Resolution Specialist JobsCollection Resolution Specialist Jobs in Georgia

Collection Resolution Specialist information

What is a collection resolution specialist?

Collection Resolution Specialists are professionals who handle overdue accounts and work to recover unpaid debts for organizations. They communicate with customers to negotiate payment plans, resolve disputes, and ensure that outstanding balances are settled in a timely manner. Their role often involves reviewing account information, documenting collection activities, and adhering to relevant laws and regulations. Effective Collection Resolution Specialists use strong communication and problem-solving skills to help both the organization and customers reach satisfactory solutions.

What are the key skills and qualifications needed to thrive as a collection resolution specialist?

To thrive as a Collection Resolution Specialist, you need strong analytical skills, attention to detail, and experience in accounts receivable or debt collection, often supported by a high school diploma or relevant certification. Familiarity with collection software, CRM systems, and financial databases is typically required. Excellent negotiation, communication, and problem-solving skills help build rapport and resolve disputes effectively. These abilities are crucial for recovering outstanding debts, maintaining positive client relationships, and supporting financial stability for the organization.

What are some common challenges faced by collection resolution specialists and how can they be managed?

Collection Resolution Specialists often encounter challenges such as dealing with unresponsive or distressed customers, negotiating payment arrangements, and adhering to strict compliance regulations. Success in this role requires strong communication and problem-solving skills, as well as the ability to remain patient and empathetic under pressure. Many organizations provide ongoing training and support, and working closely with team members or supervisors can help specialists manage complex cases and stay up-to-date with industry best practices.

What is the difference between Collection Resolution Specialist vs Collections Agent?

AspectCollection Resolution SpecialistCollections Agent
Required CredentialsHigh school diploma or equivalent; some roles may prefer relevant certificationsHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentOffice setting, often in financial institutions or debt recovery companiesCall centers, financial institutions, or third-party debt collection agencies
Employer & Industry UsageFinancial services, banking, debt recovery firmsDebt collection agencies, banks, credit card companies
Common Search & ComparisonOften compared for roles involving resolution and negotiationMore focused on outbound/inbound calls for debt collection

The Collection Resolution Specialist typically handles complex debt issues, negotiates payment plans, and works towards resolving accounts efficiently. In contrast, Collections Agents primarily focus on contacting debtors to recover overdue payments. While both roles require communication skills and basic financial knowledge, the Resolution Specialist often deals with more detailed account analysis and resolution strategies.

What cities in Georgia are hiring for Collection Resolution Specialist jobs?

Cities in Georgia with the most Collection Resolution Specialist job openings:

Collections Specialist

Vidalia, GA • On-site

Blue Horizon Management Group
See more jobs at Blue Horizon Management Groupexternal

$14.25 - $19.25/hr

Full-time

Medical, Dental, Vision, Life, PTO

Re-posted 14 days ago

Job description

Position Summary

We are seeking a motivated, organized, and results-driven Collections Specialist to join our rental management team. The Collections Specialist is responsible for overseeing the collection of delinquent rent payments, maintaining positive tenant relationships, ensuring compliance with company policies and applicable laws, and minimizing outstanding accounts while supporting occupancy and resident retention.

Key Responsibilities

  • Monitor tenant accounts to identify past-due balances and collection trends.
  • Contact tenants regarding delinquent accounts through phone calls, emails, text messages, and written notices.
  • Negotiate payment arrangements and monitor compliance with agreed payment plans.
  • Maintain accurate records of all collection activities and tenant communications.
  • Prepare accounts for eviction proceedings or third-party collections when necessary.
  • Ensure compliance with federal, state, and local landlord-tenant laws and company policies.
  • Generate weekly and monthly accounts receivable and collections reports.
  • Work collaboratively with leasing, accounting, and property management teams to reduce delinquency rates.
  • Respond professionally to tenant questions regarding balances, payments, and account history.
  • Recommend process improvements to increase collection efficiency and customer service.
  • File evictions and follow them out with

Qualifications

  • High school diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • 2+ years of collections, property management, accounts receivable, or related experience preferred.
  • Experience in residential or commercial rental/property management is a plus.
  • Strong communication and conflict-resolution skills.
  • Excellent organizational and time management abilities.
  • Ability to handle difficult conversations professionally and respectfully.
  • Proficiency in Microsoft Office and property management software (such as AppFolio, Buildium, Yardi, Rent Manager, or similar).
  • Strong attention to detail and confidentiality.
  • Valid driver's license may be required for occasional property visits.

Preferred Skills

  • Knowledge of Fair Debt Collection practices and landlord-tenant regulations.
  • Ability to analyze financial reports and aging accounts.
  • Strong negotiation and problem-solving skills.
  • Customer service mindset with the ability to maintain professionalism under pressure.

Compensation & Benefits

  • Competitive salary based on experience
  • Performance bonus opportunities
  • Health, dental, and vision insurance
  • Paid time off and holidays
  • Professional development and advancement opportunities

Why Join Our Team?

We are committed to providing exceptional property management services while fostering a positive experience for both residents and employees. If you are organized, dependable, and enjoy solving problems while helping maintain healthy tenant relationships, we'd love to hear from you.

Apply today to become a valued member of our rental management team!

Benefits:

  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

We are an equal opportunity employer and value diversity in our team. We prohibit discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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